Jobs
>
Saint Paul

    Sr. Customer Service - Saint Paul, MN, United States - TEKsystems

    TEKsystems
    TEKsystems Saint Paul, MN, United States

    2 weeks ago

    TEKsystems background
    Description

    Description:

    Our Financial Services customer located in Shoreview, MN is seeking 12 LONG TERM Sr. Escalations Specialists. This team is called CCPT - they are trained on multiple lines of business. The assignment will last 12+ months and there is an opportunity to go permanent. There is an opportunity for this to be extended and each candidate can apply internally to permanent roles, then interview to become a permanent employee. This opportunity is fully based on performance and abilities.

    This team will work onsite for training for a month and then when training is complete work hybrid (week onsite, then week remote). Training should last a month or more and then the Hybrid schedule will go into effect.

    The right candidate will be able to review and then critically research and resolve the customers complaint. Complaints are coming into the bank from a variety of areas. Examples are Credit Card, Checking, Business or Consumer deposits, checking, etc. This could be an ATM, transaction in a branch, or at a retail store, etc.

    Expectations are that this person will be managing 5 to 10 cases at any time. The first step is to thoroughly read the complaint and then investigate this compliant. There is A LOT of reading and independent work involved with this role. Once this initial research is completed, you will reach out to the customer via phone and let them know that you will be conducting an investigation. Each candidate can expect around 5 to 10 calls per day. Very low volume but professional conversations with customers about a complaint that needs to be addressed.

    *This is not Black and White, we need people who are okay with working in the grey. Critical thinkers when it comes down to a resolution. Most importantly, were looking for a long term commitment from anyone that accepts this role.

    Will be provided monitors to set up at home and will take a small mobile desktop device home for remote work. Must be able to speak to:

    Private location they'll be able to work in

    High speed internet capability, must be connected with ethernet cable. Not Wifi.

    Where they plan to safely set up and/or securely store the desktop unit

    Skills:

    Customer service, financial services, Remediation, Customer service oriented, Customer support, Business continuity, Support, administrative support, engagement management, loan processing, loan origination, resolution skills, Ms office suite, Financial analysis, Project management, Service, Vulnerability, Research analysis, Problem management, Computer support, Phone support, Auto dialer, Telecommunication

    Top Skills Details:

    Customer service,financial services

    Additional Skills & Qualifications:

    HS Diploma

    2+ years of experience with financial customer service

    Disqualifiers - Haven't had much success with medical customer service

    Preferred Skills

    4+ years of customer contact within a Financial Services environment, Underwriting, Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education.

    Desired Skills

    Strong communication skills with the ability to de-escalate customers over the phone (expect 5+ high level calls per day)

    Ability to communicate effectively through writing and emails.

    Ability to follow Policy + Procedures to execute tasks repetitively.

    Pipeline and time management - work on different complaints in different statuses while meeting deadlines.

    Tech Savvy - will toggle between various systems + screens and will also be working from home part of the time. It is essential that talent can set up their equipment and effectively navigate through technology.

    Experience Level:

    Expert Level

    About TEKsystems:



    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

  • SHELL EXPRESSLANE

    Cashier/customer Service

    5 days ago

    SHELL EXPRESSLANE Mendota, United States

    **Cashier** · **Tasks and Responsibilities**: · - Exhibits a cheerful and helpful manner while greeting customers and conducting transactions. · - Operates Point of Sale/cash register, scanner, credit card/debit card terminal and fuel console accurately and efficiently. · - Perfo ...

  • Jacksons Food Stores, Inc.

    Retail Cashier/customer Service

    2 weeks ago

    Jacksons Food Stores, Inc. Mendota, United States

    We Have An Awesome Tuition Reimbursement Program · **Pay**: $ $18.50 an Hour. · Retail Cashiers greet customers with a smile and ensure they receive top notch service on every visit. You spend most of your day operating a register, but don't worry, there are plenty of other thing ...

  • Eclipse Enterprises

    Customer Service Representative Enforcement

    3 weeks ago

    Eclipse Enterprises Sunfish Lake, United States

    Join a strong team With more than satisfied policyholders, BAHN-BKK is one of the largest company health insurance providers in Germany. As an open, statutory health insurance company with a focus on prevention, we see ourselves as a competent, reliable, and innovative health par ...

  • Eden Corner Express

    Customer Service

    1 week ago

    Eden Corner Express Eden, United States

    **CnD Specialties, Inc. d/b/a Eden Corner Express, Ledgeview Express & Heritage Ridge Travel Plaza** · **Position Description** · **Job Title**:CUSTOMER SERVICE REPRESENTATIVE** · **Reports to**: Store Manager, Co-Supervisors, and Officers of Corporation · **SUMMARY** · Work and ...

  • Cascade Enterprises

    Commercial Employee Customer Service

    5 days ago

    Cascade Enterprises Oakdale, WI, United States Freelance

    "Bringing smiles is teamwork Join us at Kulzer in Oakdale, WI. · As one of the world's leading dental companies, Kulzer has been a reliable partner for dentists and dental technicians for over 85 years. Kulzer stands for reliable and innovative dental products. This is made possi ...

  • Oxygen Service Company

    Customer Service

    1 week ago

    Oxygen Service Company Saint Paul, United States

    Company: Oxygen Service Company · Location: Appleton, Wi · Position: Customer Service · Purpose of the Position: · The Customer Service team is responsible for providing exceptional customer service and support to core accounts and the Sales department. This will include gene ...

  • SEEK Careers Staffing

    Customer Service

    2 weeks ago

    SEEK Careers Staffing Saint Paul, United States

    Job Description · Job DescriptionWork for a large paint company making products for large scale commercial products. Work in a fast paced manufacturing office setting. This is not a DIY facility, only open to contractors. Take customer orders, help with billing/Invoices and all o ...

  • SilverTech

    Customer Service

    3 weeks ago

    SilverTech Elko New Market, United States

    "Working in Portugal - Be a part of it · Leave Germany behind and head to Portugal: Idyllic landscapes, dreamy coastlines, and mild climate - all this and more awaits you in Portugal. · If we have piqued your curiosity and you're ready for an adventure, and you... · - have alway ...

  • Sapphire Technologies

    Assembly Assistant in Customer Service

    5 days ago

    Sapphire Technologies Vadnais Heights, MN, United States Freelance

    Customer Service Assembly Assistant (m/f/d) in Vadnais Heights, MN · Our company has received various awards and certifications from reputable institutions, such as Great Place to Work, Audit Beruf und Familie, and the German Quality Award, which demonstrate our commitment to qua ...

  • SilverTech

    Working student in customer service

    3 weeks ago

    SilverTech Arden Hills, United States

    About SachsenEnergie AG: · We are the regional leader in the energy industry and provide modern, market-oriented solutions for electricity, gas, heat, water, telecommunications, electromobility, and smart services to ensure the best quality of life in our home of Arden Hills. Our ...

  • NebulaWorks

    Customer Service Representative

    3 weeks ago

    NebulaWorks White Bear Lake, United States

    The ALH Group is one of the leading insurance and financial services companies in Germany. With around 3,000 employees, we are the foundation of our success and provide excellent service, individual advice, and long-term satisfaction for our customers on a daily basis. · We are c ...

  • Rick McLean - State Farm Agent

    Customer Service Representative

    1 week ago

    Rick McLean - State Farm Agent Bloomington, United States

    **Position Overview**: · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and fin ...

  • Qik n' Ez

    Cashier/customer Service

    1 week ago

    Qik n' Ez Bloomington, United States

    **Cashier/Customer Service ** (CSR/Team Member/Retail) · **Are you looking for a job opportunity with great benefits, advancement opportunities, and weekly pay? Look no further Qik n' EZ is hiring Customer Service Representatives in your local area of Bloomington, IL** · **Job De ...

  • Ambassador Animal Hospital

    Customer Service Representative

    2 weeks ago

    Ambassador Animal Hospital Bloomington, United States

    We are seeking a Receptionist/Customer Service Representative to join our team. The receptionist is the client's first contact when calling or visiting the practice and as such represents the professional image of the practice to callers and visitors. The receptionist answers tel ...

  • Qik n EZ

    Customer Service Representative

    2 weeks ago

    Qik n EZ Bloomington, United States

    **Customer Service Representative **(CSR/Cashier/Team Member/Retail) · **Are you looking for a job opportunity with great benefits, advancement opportunities, and weekly pay? Look no further Qik n' EZ is hiring Customer Service Representatives in your local area of Bloomington, I ...

  • Kruger Animal Hospital

    Customer Service Representative

    3 weeks ago

    Kruger Animal Hospital Bloomington, United States

    _**INTRODUCTION**_ · As a CSR, duties will include but may not be limited to keeping accurate medical records, clerical work, and client education, promotion of hospital products and services and team support of The Medical Director, The Practice Manager, The Lead CSR and all oth ...

  • Kraemer Brothers

    Customer Service Representative

    2 weeks ago

    Kraemer Brothers Plain, United States

    The roles and responsibilities of a Customer Service Representative are as follows: · - TMW: CSR's and CSM's will be given specific drivers to update daily in TMW. TMW will be required to be updated every day for the previous day's work. This means Monday TMW will be completed by ...

  • Doherty Staffing Solutions

    Customer Service Representative

    5 days ago

    Doherty Staffing Solutions Saint Paul, United States

    Job Description · Provide exceptional customer service, create relationships with customers, and make every visit to our stores a great experience Doherty Staffing Solutions is partnering with an established company located in Woodbury, MN. We are seeking candidates for Customer ...

  • Ryan Hangartner - State Farm Agent

    Customer Service Representative

    2 weeks ago

    Ryan Hangartner - State Farm Agent Saint Paul, United States

    Job Description · Job DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only Sta ...

  • Sansom Consulting

    Customer Service Representative

    2 weeks ago

    Sansom Consulting Saint Paul, United States

    Job Description · Job Description Sansom Staffing has partnered with a growing manufacturing in St. Paul seeking a Customer Service Representative to join their team on a contract-to-hire opportunity. The ideal candidate should possess excellent communication skills and a passion ...