Call Center - Englewood, United States - Zynex

Zynex Englewood, United States

1 week ago

Description

Job Details

Level:
Entry

Job Location:
Corporate HeadQuarters - Englewood, CO

Position Type:
Full Time

Education Level:
High School

Salary Range:
$22.00

Description

Now offering 4-day/10-hour schedules for certain positions NO COLD CALLINGA Patient Enrollment Specialist will work with patients to provide a smooth transition from the clinic to opiate free pain relief at home. This role will reach out to the patient and gather necessary information to complete the prescription process.

In this role, you represent the Zynex brand. This means you are responsible for providing a world-class experience to all "customers" in every interaction, every time. Every decision made must align to our mission, vision, and strategy. Every communication sent (through email, mail, or by phone) is to be professional, simple, and aligned. Every problem or bottleneck is to be resolved with an efficient solution that is consistent with our strategy.

Zynex Medical was awarded "2024 Denver Top Workplaces" from the Denver Post

Competencies & Skills Needed:

Adaptability - Deals with change and ambiguity well; adjusts and alters behavior when change occurs so priorities are still met.
Customer-Focus -Implements ways to rapidly respond to customer requests for improved outcomes; works with the customer to collect accurate information about needs; goes beyond the initial thinking and remains flexible to meet customer needs; maintains strong and loyal customer relationships. In addition to patients, your customers may be coworkers, clinics, the Zynex sales team, etc.
Team Player - Prioritizes team and patients over self, works well with peers and supervisors.
Decision-Making - Takes a conceptual approach to identify key issues, sees relationships, and draws elements into a broad coherent framework; demonstrates ability to work with ambiguity and complexity; considers resources and risks to priorities solutions; acts fast on the most effective and efficient outcome.
Results Orientation - Provides clarity regarding team responsibilities and holds others accountable for results; ensures that objectives and activities are aligned with business objectives; uses measures to monitor progress towards goal attainment; working to meet or exceed goals; delivers with efficiency and effectiveness.

Essential Job Duties & Responsibilities:

Main Daily Duties:

Phone Tasks:
(90% of shift)

Conduct back-to-back phone calls from patients nationwide.
Answer every call as quickly as possible with extreme professionalism.
Initiate telephone, mail, and email contact with patients to complete prescription orders quickly and efficiently.
Communicate professionally with patients regarding the use, benefits of, and potential coverage of Zynex' products.
Provide patient education as needed on Zynex Medical's medical products, shipping times, and insurance billing processes.
Memorize and recite multiple processes and scripts for different products and various insurances.

Administrative Tasks:

Maintain accurate records and provide detailed, professional notes in patient files.
Operate independently in Zynex's billing system to complete patient orders with a high degree of accuracy.

Additional Duties:

Meet daily goals as outlined by Sales Operations Director / Patient Enrollment Manager.
Dress and interact professionally in an office environment.
Follow all company policies and address issues following appropriate chain of command.
Be present/visible in the home office 5 days/week (M-F). This includes 8 hour/days and a consistent 40-hour work week. Any occasional exception to this needs prior approval from your direct Manager.
Complete other duties as assigned by Management.

Future Responsibilities:
As part of the natural growth in this role, the position will evolve to include training responsibilities

This will involve:

Conducting training sessions for new team members.
Developing and implementing training materials and programs.
Collaborating with cross-functional teams to ensure consistent training standards.
Identifying improvement opportunities by analyzing common inefficiencies and discrepancies in work processes.
Conducting Quality Assurance (QA) review utilizing departmental Key Performance Indicators (KPIs)

Education Requirements:

High School Diploma or equivalent required; College degree beneficial.

Physical & Environmental Requirements:

Computer Intensive Tasks (95% of shift):

Ergonomics: Maintain proper posture using an ergonomic chair.
Headset Usage: Regularly wear a headset for extended periods in a call center environment.
Communication: Effectively communicate via spoken, written, virtual, and electronic means.
Strenuous Eye Activities: Ability to focus and concentrate on detailed tasks for extended periods to reduce eye strain.
Repetitive Strain: Perform frequent keyboard and mouse activities with dexterity and careful hand movements to minimize the risk of strain.
Sitting for

Extended Periods:
Sit for prolonged periods while working on a computer.

Technology Proficiency: Utilize office equipment, including computers, copiers, fax machines, and telephones, as well as demonstrate proficiency in Microsoft Office Software.
Dynamic Office Environment: Operate in a fast-paced, professional office setting.

Physical Tasks (5% of shift):

Heavy Lifting: Lift objects weighing up to 10 lbs.

Zynex Offers Exceptional Benefits (Full-Time Roles):

Premium starting pay (starting $22/hour).
Health, dental, & vision insurance.
401k with company contribution.
8 paid holidays + up to 2 additional floating holidays.
15 days Paid Time Off (PTO) for sick or vacation time; increases to 4 weeks after 2 years with the company.
Free and/or subsidized breakfast and lunch.
Health & wellness bonus up to $50/month.
Frequent opportunities for role transitions and advancements.
Up to $75/month reimbursement for community volunteer hours.
Employee product discounts.

Zynex Medical accepts applications for this position on an ongoing basis.

To view and apply for all available positions at Zynex, kindly visit our careers page at

Zynex Medical provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Zynex Medical remains vigilant against fraudulent schemes, including the use of deceptive tactics like text messages and forged letters, which falsely promise job interviews and/or offers of employment under our company's banner

To clarify further:

We are actively hiring for various positions and will never ask for payment for job placements.
Job openings are solely advertised on trusted platforms like , , and
Be cautious of job interview invites from locations other than our corporate office at 9655 Maroon Circle, Englewood, CO 80112.
Requests for information, interview scheduling, and job offer letters are validated exclusively if they originate from a sender's domain identified as
Report any recruitment approaches not linked to our official advertisements to law enforcement promptly.

Qualifications

Call Center

3 weeks ago

Zynex Medical Englewood, United States Full time

Job Details · Level EntryJob Location Corporate HeadQuarters - Englewood, COPosition Type Full TimeEducation Level High SchoolSalary Range Description · *Now offering 4-day/10-hour schedules for certain positions* *NO COLD CALLING* · A Patient Enrollment Specialist will wor ...
Call Center

2 weeks ago

Zynex Englewood, United States

Job Details · Level · Entry · Job Location · Corporate HeadQuarters - Englewood, CO · Remote Type · N/A · Position Type · Full Time · Education Level · High School · Salary Range · $ $21.00 Hourly · Travel Percentage · None · Job Shift · Day · Job Category · Cust ...
Call Center

3 weeks ago

Zynex Englewood, United States

Job Details · Level · Entry · Job Location · Corporate HeadQuarters - Englewood, CO · Position Type · Full Time · Education Level · High School · Salary Range · $22.00 · Description · *Now offering 4-day/10-hour schedules for certain positions* *NO COLD CALLING* · A Pa ...
Call Center

2 days ago

Clinica Family Health Denver, United States

What we offer: · Benefits: Medical · Dental · Vision · FSAs/HSAs · Accident/Hospital · Retirement Plan · + other Employee & Family Support Programs · Other Perks: Flexible Schedules, 4 weeks of PTO, Paid Holidays, Growth Opportunities/Career Ladders · Compensation: Appr ...
Call Center

2 days ago

CyberTec Denver, United States

Requisition ID · Requisition Name - Call Center - IT Help Desk · Folder - Office of Infrastructure & Technology (Client) · Customer Client · Quantity Requested 5 · Submission Deadline 09/27/2023 · Location Remote (1575 Sherman St. Denver, Colorado · Candidate must be in th ...
Dental Call Center Associate

4 weeks ago

Espire Dental Greenwood Village, United States

At Espire, you're empowered to use your powers. You'll have the freedom from all the barriers, limitations, and frustrations that keep you from focusing on patient care. We're combining the world's best dental care and technology with inspired hospitality. If you're amazing and y ...
Call Center Manager

2 weeks ago

Apex Systems Denver, United States

Client: Fortune 500 Insurance Company · Title: Vendor Operations Program Manager · Location: Denver, Colorado - On-site · Contract Duration: 10 Months - July 8th May 30th, 2025 · Years of Experience Required: 5+ years of experience in program management vendor management, talent ...
Call Center Representative

2 weeks ago

LHH Recruitment Solutions Englewood, United States

Job Description · Job DescriptionJob Title: Call Center Representative · Location: Greenwood Village, CO · Company: Healthcare Facility (contract role via LHH) · Description: · We are seeking a compassionate and experienced Call Center Representative to join our client's team in ...
Call Center Representative

3 weeks ago

PrideStaff Denver, United States

Call Center Representative · Shift/Hours: Monday - Friday, 8:00 AM - 5:00 PM · Pay Rate: $16-19/hr., Depending on Experience · Location:Denver, CO 80207 · Experience:Minimum 6 months of customer-facing experience. · Are you a natural at handling conversations over the phone? ...
Call Center Manager

1 day ago

Bath Planet Denver, United States

Confirmation Call Center Manager · Creating a fresh solution to bath remodeling, Bath Planet offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. We were created to meet the needs of consume ...
Call Center Agent

2 weeks ago

STK Steakhouse Denver, United States

The ONE Group is the global leader in Vibe Dining. With energetic, high-end restaurants and bars in cities like Las Vegas, New York, Miami, London, and many more we take pride in our ability to execute an unforgettable experience for our guests no matter the occasion · Apply now ...
Call Center Representative

20 minutes ago

Lakeshore Talent Denver, United States

Job Description · Job DescriptionLakeshore Talent is partnering with a company located Downtown Denver to match an outgoing and tech savvy job seeker with an exciting job opportunity as a Customer Service Representative. · This role will be an in-office, contract position, payin ...
Remote Call Center Specialist

3 weeks ago

Insight Global Denver, United States

Title: Call Center Specialist · Job Type: 6 Month Contract to Hire · Schedule Listed Below in Description · Pay Rate: $20-22/hr · **Must reside in or near Missouri to get fingerprinted · Job Description: · There are multiple shift times, the call center receives calls betwe ...
Call Center Agent Inbound

2 weeks ago

Neptune Enterprises Cherry Hills Village, CO, United States Freelance

Our Tempo-Team Engineering/Office/Recruitment division is a specialized personnel consultant for highly qualified professionals and executives in Germany. · Are you looking? We'll find it Innovation. Forward-thinking technologies. Highest quality. Our client, an internationally o ...
Driver Services Call Center

3 weeks ago

State of Colorado Denver, United States

Department Information · The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity ...
E-Commerce/Call Center Supervisor

3 weeks ago

DCF Guns Englewood, United States

DCF is Colorado's premier indoor shooting range, gun store, gunsmithing shop, and source for firearm training and education. We've raised the bar when it comes to outfitting customers for the shooting sports, making us truly A Higher Caliber of Service. · DCF is continuing to gr ...
Call Center Representative

3 weeks ago

Call Graph Pro Denver, United States

Job Description · Job DescriptionJob Title: Call Center Representative · Job Summary: · As a Call Center Representative, you will be the first point of contact for customers seeking assistance with products or services. Your primary responsibility will be to handle inbound and ou ...
Call Center Supervisor

3 weeks ago

STK Steakhouse Denver, United States

POSITION SUMMARY · The Reservations Supervisor is primarily responsible for overseeing the day to day operations of the Reservations Department, ensuring that agents are following procedures and providing first rate service by effectively taking reservations and communicating gu ...
Call Center Representative

1 month ago

Rocky Mountain Law Enforcement Federal Credit Union Denver, United States Full time

The ROCKY MOUNTAIN LAW ENFORCEMENT FEDERAL CREDIT UNION has an opening for a Call Center/Customer Service Representative in our Denver branch. This is a full time in office position at our branch located at 700 W. 39th Avenue, Denver, CO · This position offers room to grow and a ...
Outbound Call Center Sales Representative

3 weeks ago

Spherion Englewood, United States TEMPORARY

As an Outbound Call Center Sales Representative, you will be responsible for making outbound calls with a focus on sales, overcoming objections, and delivering exceptional customer service. Your primary goal will be to engage customers, address their inquiries, and convert leads ...