- Full time employees receive $250 monthly commuter bonus
- Part time employees receive $150 monthly commuter bonus
- Two meals provided to Call Center Team Daily
- Flexible scheduling options to accommodate work-life balance
- 5:00pm to 1:00am
- 3:00pm to 11:00pm
- 2:00pm to 10:00pm
- Medical
- Dental
- Vision
- Group Life and Disability
- Group Accident Insurance
- Group Hospital Indemnity Insurance
- Group Critical Illness Insurance
- Employee Assistance Program (EAP)
- Dependent Care Benefit
- Employee Dining Discounts and/or complementary meals onsite
- Traditional and Roth 401K Plan
- Commuter Benefits
- Paid Time Off
-
Center Supervisor
3 weeks ago
CSL Plasma Denver, United StatesResponsibilities: · Mgr Center · Has overall authority for center operations production goals, monitor net yields, and implement improvement plans as required. Meet daily, weekly and monthly deadlines and maintain operational records. · Manage all inventories to the optimum level ...
-
Supervisor, Contact Center Operations
1 week ago
Solari Corp Denver, United StatesThe Job/What You'll Do: · Responsible for daily operations and performance of the Contact Center. Actively monitors systems, data, reports, technology, and employee feedback. Strong ability to maintain key performance indicators per industry standards, contractual scope of work ...
-
Supervisor, Contact Center Operations
3 weeks ago
Solari Corp Denver, United StatesThe Job/What You'll Do: · Responsible for daily operations and performance of the Contact Center. Actively monitors systems, data, reports, technology, and employee feedback. Strong ability to maintain key performance indicators per industry standards, contractual scope of work, ...
-
Center supervisor
3 days ago
City of Greenwood Village, CO Greenwood Village, United StatesFull job description · The City of Greenwood Village Police Department welcomes your interest in the 911 Center Supervisor position · The Position · The purpose of this position is to ensure the successful accomplishment of departmental outcomes by providing leadership and techn ...
-
Distribution Center Supervisor
1 month ago
REXEL Denver, United StatesThe position of Distribution Center Supervisor will be based out Denver, CO · Summary · The Distribution Center Supervisor is responsible for coordinating and supervising all distribution center activities performed on their shift. Responsibilities include interviewing, training ...
-
Patient Contact Center Supervisor
1 week ago
Intermountain Healthcare Wheat Ridge, United StatesJob Description: · Schedule - Monday thru Friday 7am to 5pm; closed 6 major Holiday's. · * Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards. · * Communicate and model the values of Intermountain Health and MGPS through orienta ...
-
Supervisor, Contact Center Operations
3 weeks ago
Solari Corp Denver, United StatesThe Job/What You'll Do: · Responsible for daily operations and performance of the Contact Center. · Actively monitors systems, data, reports, technology and employee feedback. Strong ability to maintain key performance indicators per industry standards, contractual scope of wor ...
-
Call Center Supervisor
3 weeks ago
Via Mobility Services Boulder, United StatesAre multitasking and attention to detail some of your strengths? · Ready to put your supervisory and coaching skills to work? · Do you enjoy learning something new and then influencing others? · Looking for a position in a company that feels like family? · Ready to make an impact ...
-
Call Center Supervisor
3 weeks ago
Via Mobility Services Boulder, United StatesJob Description · Job DescriptionAre multitasking and attention to detail some of your strengths? · Ready to put your supervisory and coaching skills to work? · Do you enjoy learning something new and then influencing others? · Looking for a position in a company that feels like ...
-
Call Center Supervisor
3 weeks ago
LAZ Parking Midwest, LLC Aurora, United StatesJob Description · Job DescriptionJob Details: · Title: Call Center Supervisor · Location: Denver Airport · Compensation: $23.50/hour; non-tipped · Schedule: Full Time 2 pm until 11:30 pm //10 pm until 6:30 am · TheSpirit of the Position: · The Control Room Supervisor at the Denve ...
-
Call Center Supervisor
4 weeks ago
Crystal Management | CMIT Golden, United StatesWho We Are. · At CMIT, we do more than provide real-world solutions. We deliver transformative results. Through cutting-edge technology and process innovations, we are changing how federal and commercial clients worldwide deliver their mission. A service-disabled veteran-owned s ...
-
Recreation Center Customer Service Supervisor
4 weeks ago
City of Lafayette Lafayette, United StatesGeneral Summary · Provides supervision of the operations of the assigned location in the absence of full-time division staff. Responsible for maintaining high standards of customer service. Serves as first contact for customers regarding inquiries both in person and on the phone ...
-
Plasma Center Supervisor
1 week ago
Biolife Plasma Services Lakewood, United States**About BioLife Plasma Services** · Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we'll support you. We offer a purpose you can believe in, a team you can count on, opportunities f ...
-
Restaurant Supervisor
4 weeks ago
Qonten Denver, United States**Restaurant Supervisor $20.50hr** · | Sun, 13 Feb :56:35 GMT · To be successful in this role, youll need management skills and experience in both front and back of the house. Discounts and social media ads). We want you to know how to oversee the dining room, check-in with cus ...
-
Registered Nurse
1 week ago
UMC Health System Denver, United States Part timeWe've learned that what is best for patients is also best for employees. Learn more about why we are one of the Best Companies to Work for in Texas. · Registered Nurse (RN) House Supervisor · PRN Varied Shifts · Departmental Description · The Patient Placement Center completes t ...
-
Colorado State University Denver, United StatesThis full-time staff position provides care and maintenance of horses and facilities utilized by the CSU Dept. of Animal Sciences/Equine Sciences program at the Temple Grandin Equine Center at the SPUR campus located in Denver, Colorado. Duties include: Allocates hay, grain, and ...
-
RN Utilization Review
7 hours ago
Denver Health Denver, United States Full timeJob Summary · Under general supervision the RN, Utilization Coordinator performs initial inpatient or outpatient utilization review activities to determine the efficiency, effectiveness and quality of medical and behavioral health services. In collaboration with the UM Superviso ...
-
Director of Behavioral Health
2 weeks ago
Tepeyac Community Health Center Denver, United StatesMISSION: To inspire health, wellbeing, and humanity in our community, through all of life's stages. · The Behavioral Health Director administers all mental health services at Tepeyac Community Health Center and ensures that the BH program is providing evidenced-based, high quali ...
-
Animal Care/Cage Wash Technician I
4 days ago
National Jewish Health Denver, United StatesPosition Summary · Performs daily cage sanitation and sterilization tasks including facility sanitations required to keep animals housed in the Biological Resource Center (BRC) within regulatory compliance and department SOPs. Working as a team to deliver product for facility us ...
-
Pharmacy Technician
4 days ago
Denver Health Denver, United States Full timeJob Summary · The Pharmacy Technician I, under general supervision of a pharmacist, performs entry level technical tasks within the pharmacy department. Based on area of assignment, responsibilities may include medication preparation, dispensing, inventory control, and basic com ...
Call Center Supervisor - Denver, United States - STK Steakhouse
Description
POSITION SUMMARY
The Reservations Supervisor is primarily responsible for overseeing the day to day operations of the Reservations Department, ensuring that agents are following procedures and providing first rate service by effectively taking reservations and communicating guest inquiries accurately in a friendly and courteous manner; demonstrating patience, empathy, adaptability, consistency, clear communication, and knowledge necessary; have exceptional time management skill, an admirable work ethic, upbeat attitude and the ability to use positive language. Most communication is handled over the phone although some processes are dealt with via written communication. This position may be required to work nights, weekends and holidays.
Call Center Perks:
Thursday through Monday
o Oversee Reservation Agents
o Monitors and evaluates phone calls and emails ensuring agents are following TOG standard procedures
o Weekly full venue checks using OpenTable to ensure agents are following procedures and monitor overbooking/ irregular patterns
o Assign daily tasks and ensure they are done. Assign additional tasks as they arise
o Review opening and closing check lists
o Review coyle reports, address any concerns and acknowledge accomplishments
o Ensure that the Reservation lines are attended at all times during scheduled hours and that sufficient staffing is present to meet the daily business demands.
o Maintain accurate employee records pertaining to development and counseling
o Ensures all updates/revisions are communicated properly to staff
o Attend and facilitate meetings
Reservationist Duties
o Answering phones and emails when volume picks up or understaffed
o Sending reports to management
o Handles any difficult guests for reservationists
o Works with management to remediate any issues
o Follows up with guest recovery options
OpenTable Management
•Changing existing shifts/creating new ones
•Closing days for Buyouts
•Manage all updates i.e. Shift Notes, Bulletin Boards, Directions, Restaurant Info, Holidays
Customer Service and Problem Solving
•Quick thinker and able to step in and assist. Able to get to the bottom of an issue quickly to find a resolution that will satisfy the guest
•Able to remain gracious, apologetic and pleasant to ensure a positive guest experience
•Always ready to provide superior customer service at all times.
•Knows the details of each property and is prepared to answer any difficult questions that may arise.
•Anticipate guests needs, respond promptly however busy with their own workload
Department SOP's
•Create and update manual, forms, related SOP's, email templates
•Creates worksheets for tracking information
TRAINING
Train reservationists, hosts, managers and DOP's standard TOG Policy including but not limited to:
o Verbiage
o Reservation recommendations
o Good customer service
o Guest complaints
o Shortel Phone use
o OpenTable use
SIDEWORK & REPORTING
•Oversee Gift Cards: Purchasing, Processing, Audit
•Marketing: WDYHAU Tracking, Review Marketing Reports, Assign Comment Card Entries, Guest Report Exports, Concierge Reports
•Side Projects for DOP's & Management: Comp sets, Printing training manuals, Data entry, Menu preparation, Worksheet creation/ editing
•Reports: Oversee queue reports, Phone & Email Monitoring Reports, Email Tracking Reports, Phone Report, Development Reports
•ASSIST CENTRAL RESERVATIONS DIRECTOR WHEN NEEDED
The company offer the following Insurance benefits to all full time and variable benefit eligible employees (waiting period applies)