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Aventura

    Front Desk Receptionist - Aventura, United States - Staffing Now

    Staffing Now
    Staffing Now Aventura, United States

    Found in: Lensa US 4 C2 - 4 days ago

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    Description

    Job Type: Full-time

    Schedule: Tuesday - Saturday

    Hours: hours per week

    Overview: Are you passionate about animals and thrive in a fast-paced environment? Join our team at the Humane Society of Greater Miami as a Clinic Customer Service Representative Under the supervision of the Clinic Manager, youll play a crucial role in providing outstanding customer service to our clients while promoting wellness services and ensuring a positive experience for all.

    General Duties:

    Guest Services:

    • Project a professional image of the organization through dress and appearance.
    • Provide friendly and personable assistance to clients, anticipating their needs.
    • Manage guest service issues independently, finding creative solutions to problems.
    • Serve as a liaison between customers and staff, providing service information and pricing.
    • Ensure guest safety by adhering to emergency procedures.
    • Maintain cleanliness and orderliness of workspace and storage areas.
    • Gather information from surgery clients for scheduling purposes and assist with surgical and vaccination check-ins.

    Clerical:

    • Input and register rabies tags, certificates, and microchips.
    • Prepare new client files and pull existing client files for clinic technician.
    • Create invoices and charge out clients.
    • Input client information into computerized tracking systems.

    Sales:

    • Promote scheduled promotions and sales to clients.
    • Maintain Daily Sales Reports (DSRs) and submit them promptly to the Finance Department.

    Other:

    • Treat all animals humanely, properly, and with compassion.
    • Communicate regularly with colleagues in other departments.
    • Perform related duties as assigned.

    Qualifications:

    • An animal lover with a passion for animal welfare.
    • Very personable and comfortable working in a high-paced environment.
    • Excellent written and verbal communication skills.
    • Strong customer relations skills and leadership capability.
    • Ability to prioritize, organize, problem solve, and coordinate daily activities.
    • Interpretation of statistical reports and financial information.
    • Proficiency in Word and Excel.
    • Bilingual in English and Spanish is a must.
    • Familiarity with veterinary terminology and animal preventative healthcare.

    Education and Experience:

    • Prior job experience working in an animal shelter, animal hospital, or other animal welfare environment strongly preferred.
    • Experience in planning, judgment, implementation, communication, staff development, interpersonal skills, and cost containment.

    Join our team and make a difference in the lives of animals and their owners If you embody a love for animals, are personable, and thrive in a fast-paced environment, we encourage you to apply.

    Please send your resume to with the subject line "Clinic Customer Service Representative Application - [Your Name]."

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