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North Miami Beach

    Front Desk Receptionist - North Miami Beach, United States - Staffing Now

    Staffing Now
    Staffing Now North Miami Beach, United States

    2 weeks ago

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    Description

    Job Type:
    Full-timeSchedule: Tuesday - SaturdayHours: hours per weekOverview: Are you passionate about animals and thrive in a fast-paced environment? Join our team at the Humane Society of Greater Miami as a Clinic Customer Service Representative Under the supervision of the Clinic Manager, youll play a crucial role in providing outstanding customer service to our clients while promoting wellness services and ensuring a positive experience for all

    General Duties:

    Guest Services:
    Project a professional image of the organization through dress and appearance.
    Provide friendly and personable assistance to clients, anticipating their needs.
    Manage guest service issues independently, finding creative solutions to problems.
    Serve as a liaison between customers and staff, providing service information and pricing.
    Ensure guest safety by adhering to emergency procedures.
    Maintain cleanliness and orderliness of workspace and storage areas.
    Gather information from surgery clients for scheduling purposes and assist with surgical and vaccination check-ins.


    Clerical:
    Input and register rabies tags, certificates, and microchips.
    Prepare new client files and pull existing client files for clinic technician.
    Create invoices and charge out put client information into computerized tracking systems.


    Sales:
    Promote scheduled promotions and sales to clients.
    Maintain Daily Sales Reports (DSRs) and submit them promptly to the Finance Department.


    Other:
    Treat all animals humanely, properly, and with municate regularly with colleagues in other departments

    Perform related duties as assignedQualifications:
    An animal lover with a passion for animal welfare.
    Very personable and comfortable working in a high-paced environment.
    Excellent written and verbal communication skills.
    Strong customer relations skills and leadership capability.
    Ability to prioritize, organize, problem solve, and coordinate daily terpretation of statistical reports and financial information.
    Proficiency in Word and Excel.
    Bilingual in English and Spanish is a must.
    Familiarity with veterinary terminology and animal preventative healthcare.


    Education and Experience:
    Prior job experience working in an animal shelter, animal hospital, or other animal welfare environment strongly preferred.
    Experience in planning, judgment, implementation, communication, staff development, interpersonal skills, and cost containment.

    Join our team and make a difference in the lives of animals and their owners If you embody a love for animals, are personable, and thrive in a fast-paced environment, we encourage you to apply.

    Please send your resume to kbatista@ with the subject line "Clinic Customer Service Representative Application - [Your Name]."
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