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Bilingual Customer Service Specialist - Springfield, United States - LVMH
Description
Work with us
* Company: ASS Watch & Jewelry
Country / Region : United States
City : Springfield, NJ
Business group: Watches & Jewellery
Contract type: Permanent Job
Function: Retail
Experience required: Minimum 2 years
Reference No.: ASSWIJ00103
Date of publication:
**POSITION SUMMARY:**
The Bilingual Customer Service Specialist acts as primary contact for brand Account Executive, retail, wholesale, eCommerce and customer questions/ concerns.
**MAIN RESPONSIBILITIES:**
Handles inbound and outbound calls, emails, chats and conflict-resolution from multi-channeled contacts in an unscripted call center environment
Responds to customer inquiries and concerns. Troubleshoots issues and determines best path for resolution utilizing quality metrics established by management to provide a consistent customer service experience
Effectively communicates accurate information to the customer and conducts the appropriate customer follow up whenever required
Initiates resolution forms and tracks call types
Achieves personal and team performance objectives and standards
Other activities as assigned
**KNOWLEDGE, SKILLS & ABILITIES**
French/English fluency required
Excellent Customer Service skillset required
Must be comfortable with technology including, but not limited to; SAP, Magento, Salesforce and Pro-Concept.
Excellent written/verbal and follow-up/time management skills
Working knowledge of and skill in using MS Office Word, Excel - required. Relevant SAP and Salesforce experience preferred.
Ability to quickly learn a new database computer program quickly required
Ability to adeptly multitask and prioritize as necessary with strong attention to detail
Must be open to coaching and constructive feedback to improve their own performance and to enhance the overall performance of the team
**EDUCATION AND EXPERIENCE**
Minimum of 3 years prior customer service experience in a high volume, unscripted call center environment required
***Equal Employment Opportunity***
*The Company provides equal employment opportunities to all employees and applicants without regard to race, color, religion, religious creed, national origin, ancestry, citizenship, sex, gender (including gender identity and expression), pregnancy, age, sexual orientation, physical or mental disability, medical condition, genetic information, sexual orientation, marital status, familial status, veteran status, or any other legally protected status under applicable federal, state or local laws. This policy applies to all terms and conditions of employment, including but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training*
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