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    It operations and manager - New York, NY, United States - Michael Page

    Michael Page
    Michael Page New York, NY, United States

    1 week ago

    Michael Page background
    Description
    We seek an IT Operations Manager, who will act as a Technical Delivery Manager in NYC.

    This role involves providing escalated technical support across various IT infrastructure and end-user computing areas, including managing desktop, network and mobile devices, troubleshooting operating systems and applications, maintaining end-user devices, and implementing IT service management processes.

    A Wealth Management Firm known for its extensive range of financial products and services, including asset management, risk management, and advisory services.

    Technical expertise in L2/L3 support for IT Infrastructure and End User Compute.
    Offer advanced assistance to the NY Service Desk team.

    Strong proficiency required in Managed Desktop and Mobile Device Management, including troubleshooting OS, apps, and policy deployments, with emphasis on Group Policy skills.

    Responsible for technical service delivery, Incident and Problem management, leveraging strong ITSM/ITIL skills within the NY IT Operations team.

    Demonstrated networking skills encompassing switches, routers, firewalls, VPNs, and WAN, supporting a medium-sized corporate environment.
    Proficiency in Windows 10, MS Office 365, Exchange Online, Microsoft Teams (including Teams Phone), and SharePoint.

    Expertise in video conferencing support (Teams), LAN and WAN networking, and network infrastructure (Cisco and Palo Alto routers, switches, firewalls, UPS units).

    Experience with VMware ESXi, Windows Server OS, Group Policy, DHCP, DNS, Active Directory, Citrix Virtual Apps & VPN, Intune for mobile device management, and security technologies including Carbon Black DLP, EDR, Application Whitelisting, and Email & Website Filtering (Forcepoint).

    Exceptional Incident and Problem management abilities, including proficient troubleshooting, effective communication (written and verbal), and support for on-site and remote users.

    Demonstrated confidence in servicing staff at all organizational levels, acting as a team player within the Service Desk team and across IFM IT, with a strong security awareness and proactive risk mitigation.

    Proactively manage Incidents and Problems to define the root cause and provide interim workarounds and permanent solutions.


    MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law.

    MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.
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