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    Hotel Front Desk Agent - Chicago, United States - Hilton Chicago Magnificent Mile

    Hilton Chicago Magnificent Mile
    Hilton Chicago Magnificent Mile Chicago, United States

    1 week ago

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    Description


    Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay.

    Job seekers interested in working in a high-energy environment with growth opportunities and varied work hours schedule which includes: 1st, 2nd, 3rd, and mid-shift, can start their application today


    Responsibilities


    • Help our guests have an enjoyable stay by Making it Right before, during and after their stay. Ensure that every guest feels cared for, valued and respected
    • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
    • Handle customer complaints as necessary
    • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information

    Bookkeeping:
    keep accurate records of all hotel guest account information


    • Communicate with housekeeping to make sure guest rooms are ready

    Qualifications


    • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
    • Working knowledge of Microsoft Office and reservation management systems
    • Comfortable taking telephone calls and mitigating stressful situations
    • High school diploma, GED, or equivalent
    • Displays impeccable interpersonal, time management, organizational skills, and customer service skills
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