Front Desk Agent - Lombard, United States - Comfort Suites - Lombard

Description

• Manage room bookings inperson, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Connect with the housekeeping department to ensure guest accommodations are ready
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Handle customer complaints as necessary
• General bookkeeping: ensure all hotel guest account information is accurate and uptodate

• Working knowledge of Microsoft Office and reservation management systems
• Wellversed in taking telephone calls and handling stressful situations
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• Must have graduated high school, received a GED or equivalent
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred

• 8 hour shift
• Day shift
• Evening shift
• Overnight shift

• High school or equivalent (required)

• Customer service: 2 years (required)
• Hotel management: 2 years (preferred)
• Front desk: 2 years (preferred)

• Spanish (preferred)

• Day Shift (preferred)
• Night Shift (preferred)
• Overnight Shift (preferred)

• Lombard, IL required)

• Lombard, IL 60148: Relocate before starting work (required)