Front Desk Agent - Chicago, United States - Spearhead Hospitality, LLC

Spearhead Hospitality, LLC

Verified Company

Chicago, United States

6 days ago

Posted by:

Mark Lane

beBee recruiter

Description

_Spearhead Hospitality is a Chicago based boutique hospitality management company with a portfolio that includes the Robey Hotel, Chicago Getaway Hostel, Canal Street Eatery & Market with a potential of additional properties under management

_:

Perks:

Medical, dental, vision, PTO, employee discounts

_ THIS ROLE IS LOCATED at one of our Portfolio locations
_

_ The Robey_

_ 2018 W. North Avenue_

_ Chicago, IL 60647_

Spearhead Hospitality is a Chicago based boutique hospitality management company with a portfolio that includes the Robey Hotel, Canal Street Eatery & Market and the Chicago Getaway Hostel with a potential of additional properties under management.

Purpose:

Duties & Responsibilities:

Creating a smooth and easy experience for guests so they can get the most out of their stay is critical
Tailor the experience for each guest at checkin by identifying key details like birthdays, anniversaries, weddings etc. or if the guests are traveling with family or friends.
Anticipate and deliver guests needs by utilizing departments throughout the hotel.
Verify revenue from all sources is accurately balanced, follow up on any discrepancies.
Post any transactions needed.
Engage with guests in a friendly and professional manner.
Answer the phone and complete any guest requests.
Make reservations over the phone and in person.
Listen to guests' complaints or concerns and resolve their issues in a timely and satisfactory manner.
Keep an amazing line of communication with staff and Management.
Night Auditor 12 days a week.

Skills:

Experience in Guest Services, and strong knowledge of Opera Cloud, MARSHA, Micros, and IMS
Experience in night audit and or front desk
required:
Exceptional interpersonal skills to enhance the service standards throughout the operation
Excellent communication, guest service and time management skills
Detail Oriented
Able to organize, plan ahead and manage workload
Flexible Schedule
Team player
Working knowledge of basic computer skills including Microsoft Office and use of the internet
High school diploma required

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

WE DO NOT DISCRIMINATE WITH REGARD TO RACE, SEX, SEXUAL ORIENTATION, SEXUAL PREFERENCE, COLOR, NATIONAL ORIGIN, CITIZENSHIP, HANDICAP OR DISABILITY, AGE, VETERAN STATUS, MARITAL STATUS, PREGNANCY OR PREGNANCY RELATED MEDICAL CONDITIONS, OR ANY OTHER CATEGORY PROTECTED BY LAW IN REGARD TO ANY EMPLOYMENT DECISIONS.