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    Account Manager - Atlanta, United States - Office Images

    Office Images
    Office Images Atlanta, United States

    1 week ago

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    Description
    Basic Function
    Manage customer relationship from project inception through closeout for multiple accounts.

    Responsible for RFP/Bid response, all project and daily work order activities, driving new business opportunities through cross-selling products and services, and full customer satisfaction.

    Directly accountable for retention and growth of customer accounts.
    Specific Responsibilities and Duties
    Customer/Account Servicing
    Is the single point-of-contact for coordinating all dealer activities, services, orders and personnel for each assigned account; is responsible for account team's performance, including all marketing and operational decisions made by team members
    Provides timely response to customer's requests for products, services and/or information
    Maintains comprehensive understanding of customer's needs, corporate goals, business practices and satisfaction/performance criteria
    Is responsible for on-going relationships with client personnel and client third parties (contractors, A&D firms, etc.)
    Provides frequent and regular status reports to customer regarding project and work order status
    Attends project and account meetings as necessary
    Sales Order Management
    Develop typicals, layouts, and product specifications in conjunction with internal project services and outside parties, including furniture manufacturers, sales reps, and A&D firms
    Provides presentation and explanation to customer of products and services
    Introducing new products and services to grow and expand business
    Maintains project budget and guarantees business profitability through accurate costs and sell amounts for all product and services based on contract pricing, gross margin guidelines, and established service pricing
    Produces timely, detailed, and accurate project quotes to customer
    Ensures documentation standards are maintained for all account activities; ensures dealership process and procedures are followed
    Project & Work Order Management
    Oversees all customer projects and work orders, ensuring standards of performance are met

    Manages and coordinates dealer team for implementation of customer orders and service requests including designers, project managers, installation managers, customer representatives/project coordinators, installation crews, etc.

    Reviews work plans, schedules, and logistics established for customer's projects
    Coordinates with client third parties
    Ensures timely invoicing and project closeout; assists with collecting account payables for completed projects
    Requirements
    Position Requirements (Required Knowledge and Skills)
    Personal Initiative and Teamwork
    Customer Focused
    Knowledge of budgeting and basic business financials
    High level of communication and interpersonal skills
    Design (A&D or Dealership) background preferred
    Leadership/project management experience
    Purchasing/negotiating skills
    Problem solving skills

    Microsoft Office:
    Outlook, Word, Excel, Powerpoint
    Ability to travel if needed
    Bachelor's degree in business, design, or experience in relevant field
    Project Spec, Team Design preferred

    #J-18808-Ljbffr
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