Customer Service Representative - Mesa, United States - IncStores LLC

IncStores LLC Mesa, United States

2 weeks ago

Description

Job Description

Flooring Consultants:
Pay: $50,000 to $75,000 No Cap Bonus Program

401K, Dental, Life, Medical, Vision
Full Time/Remote

Provide consultative, value-added expertise, intended to educate and connect with in-bound Business to Consumer & Business to Business prospects/customers. Influence the decision to purchase our products and services by effectively managing IncStores Lead Funnel thru an Omni-Channel strategy (Inbound Calls/Emails/SMS/Social Media/Web Form Submissions, etc.)
Utilize proprietary automation platform/order entry system, Omni-Channel Contact Center cloud software (five9), legacy-built Customer Relationship Management, Netsuite, proprietary eCommerce websites, etc. and other aids to provide accurate information to customers, including interpreting quotes, samples and promotions, credit policies and specific ordering trends
Respond positively along with expeditiously processing all incoming Omni-channel inquiries and orders, including advanced and escalated customer issues
Demonstrate and utilize IncStores Process to effectively meet and exceed all assigned Key Performance Indicators.
Demonstrate the ability to manage the existing lead follow-up system for managing an existing pipeline.
Adhere and demonstrate the organization core values, vision, and mission statements

Supportive Functions:

Other responsibilities include, but are not limited to account management, writing documentation, updating and maintaining our knowledge database, participation in meetings, and Quality Assurance.
Adhere to Standard Operating Procedures and departmental training guidelines; may participate in developing responses for standard inquiries along with participating in IncStores proprietary Decision-Making processes.
Follow established service quality standards and meet established telephone order processing time standards (talk time, after call work, order accuracy, etc)
Provide expertise and guidance to other Customer Service Representatives
May be required to act in a "lead" role
May serve on various committees
Communicate effectively with Contact Center personnel with regard to leads, quotes and new or existing opportunities (Follow up lead and quotes), cases, and improvement ideas
Assigned to returning all overnight general inbox Emails.
Serves as an advocate and sets the example in "living" IncStores core values & cultural norms
Participate in IncStores continuous learning process/Plan
Schedule Adherence of 95% or above

Company is a leading e-commerce company committed to becoming the most loved and trusted flooring marketplace on the web by offering consumers an unsurpassed shopping experience, rapid delivery, and frictionless shopping experience.
Founded in 2007, has tens of thousands of satisfied customers and multiple industry-leading flooring sites. We are a small- to mid-size company growing leaps and bounds. We understand that paying competitive wages and offering benefits which include 401K plans is an integral part of finding the right partners and leaders to join our highly successful team.

Company Description

is a leading e-commerce company committed to becoming the most loved and trusted flooring marketplace on the web by offering consumers an unsurpassed shopping experience, rapid delivery, and frictionless shopping experience.\r
Founded in 2007, has tens of thousands of satisfied customers and multiple industry-leading flooring sites. We are a small- to mid-size company growing leaps and bounds. We understand that paying competitive wages and offering benefits which include 401K plans is an integral part of finding the right partners and leaders to join our highly successful team.

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Customer Service Representative - Mesa, United States - IncStores LLC

Description

Job Description

Company Description