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Careers - Customer Experience Specialist
1 week ago
Best Buy Buffalo, United StatesJob Description: · The Best Buy Advisor engages customers using relationship skills and inspires them to see what's possible with technology. In addition, they build quality relationships with customers and clients, making them feel excited, confident, and appreciated while provi ...
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Patient Experience Specialist
2 weeks ago
Chsbuffalo Buffalo, United States**Patient Experience Specialist (Customer Service) Revenue Management II** · Location: Buffalo, NY, United States · Share: mail **Job Description** · **Facility:** Administrative Regional Training Cntr · **Shift: Shift 1** · **Status:** Full Time **FTE: ** · **Bargaining Un ...
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Catholic Health System Buffalo, United StatesSalary: USD · Facility: Administrative Regional Training Cntr · Shift: Shift 1 · Status: Full Time FTE: · Bargaining Unit: ACE Associates · Exempt from Overtime: Exempt: No · Work Schedule: Days · Hours: M-F, 7a-5p variable with hybrid remote option after successful completion o ...
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Catholic Health System Buffalo, United StatesSalary: USD · Facility: Administrative Regional Training Cntr · Shift: Shift 1 · Status: Full Time FTE: · Bargaining Unit: ACE Associates · Exempt from Overtime: Exempt: No · Work Schedule: Days · Hours: Monday-Friday, 7a-5p varied shifts. Hybrid work from home option avai ...
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Catholic Health System Buffalo, United StatesSalary: USD · Facility: Administrative Regional Training Cntr · Shift: Shift 1 · Status: Full Time FTE: · Bargaining Unit: ACE Associates · Exempt from Overtime: Exempt: No · Work Schedule: Days · Hours: 7a to 5p varied schedule · Summary: · The primary responsibility of ...
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cust experience specialist ii
1 week ago
Berry Global Brookville, United States**Overview** · **About Berry** · At Berry Global Group, Inc. (NYSE: BERY), we create innovative packaging and engineered products that we believe make life better for people and the planet. We do this every day by leveraging our unmatched global capabilities, sustainability lea ...
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Occupational medical assistant
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Quantum Dynamics Buffalo, United StatesAre you looking for a new professional development opportunity? Then we have an exciting challenge for you. · On behalf of our client, a company specializing in occupational medicine in Munich, we are looking for you as a medical assistant (m/f/d) in full-time or part-time as soo ...
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Retail Training Specialist
6 days ago
Acosta Buffalo, United StatesRetail Training Specialist · General Information · Company: ACO-US · Location: BUFFALO, New York, 14225 · Ref #: 71617 · Pay Rate: $ · Experience/skills and/or location may influence position wage rate · Function: Merchandising · Employment Duration: Part-time · Description a ...
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Quality Clinical Documentation Specialist
3 weeks ago
United States Steel Corporation Buffalo, United StatesQuality Clinical Documentation Specialist · Larkin Bldg @ Exchange Street · Full Time · Days · Job Description · The Quality Clinical Documentation Specialist (CDS) professionals strive to promote an accurate and meaningful database that clearly demonstrates the resources use ...
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Digital Marketing Specialist
2 weeks ago
Staffworks Group Buffalo, United StatesWhat we're looking for · A Digital Marketing Manager with at least 4 years of experience in B2C digital marketing · High integrity, high competence, and high drive, as well as a willingness to adapt, take on challenges, learn, and grow · Digital Marketing Specialist develops, ma ...
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Eurofins Buffalo, United States Full timeJob Description · Eurofins Environment Testing Northeast, LLC is searching for a Quality Assurance (QA) Specialist in Buffalo, NY. · Apply today for a rewarding career with growth potential in our lab. · The Quality Assurance (QA) Specialist is responsible for assisting in per ...
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Medical Coder
5 hours ago
Imagine Staffing Technology, An Imagine Company Buffalo, United StatesNature & Scope: · Positional Overview · Are you a detail-oriented certified medical coder with a passion for patient care? Join our client's dynamic healthcare team where your expertise in coding and analysis will directly impact patient outcomes and operational efficiency. At th ...
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Diabetes Sales Specialist
1 week ago
Abbott Buffalo, United StatesThe Opportunity · This position is a remote opportunity in the Abbott Diabetes Care Division. We are helping people with Diabetes lead healthier, happier lives. As a global leader in diabetes care, Abbott is constantly working to deliver the highest quality products and unwaveri ...
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Walmart Retail Specialist
1 week ago
Acosta Buffalo, United StatesWalmart Retail Specialist · General Information · Company: PRE-US · Location: BUFFALO, New York, 14226 · Ref #: 31972 · Pay Rate: $ · Experience/skills and/or location may influence position wage rate · Range Minimum: $ · Range Maximum: $ · Function: Merchandising · Employm ...
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Clinical Documentation Specialist
4 weeks ago
Kaleida Health Buffalo, United States Full timeJob Description · The Clinical Documentation Specialiist (CDS) professionals strive to promote an accurate and meaningful database that clearly demonstrates the resources used in the patient's care. The CDS is an essential resource to the clinical team and collaborates extensive ...
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Customs Coordinator
1 week ago
Reliable Logistics Buffalo, United StatesJob Summary: · We are seeking a highly motivated and detail-oriented Customs Coordinator & Release Agent for the North American market. As a key member of our Customs Department, you will play a crucial role in ensuring seamless and efficient customs clearance processes for our ...
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Accounts Payable Specialist
4 weeks ago
Progressive Staffing LLC Buffalo, United StatesACCOUNTS PAYABLE SPECIALIST (Permanent) · Our client, a health services organization in WNY, is looking to hire an Accounts Payable Specialist to join their growing team. · Responsibilities: · Perform daily Accounts Payable functions from start to finish to ensure accurate inform ...
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Facilities Specialist
6 days ago
Community Bank Buffalo, United States Full timeResponsibilities · A Facilities Specialist performs various repairs, renovations, or remodeling projects to correct building deficiencies and improve customer service efficiency. A Facilities Specialist performs routine and preventative maintenance tasks for plumbing, electrical, ...
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Network Systems Specialist II
1 week ago
Roswell Park Comprehensive Cancer Center Buffalo, United States Full timeSummary: · •Provides a full range of technical services for any of the following technologies within the infrastructure realm which include the Servers, Microsoft SCCM And Intune; provides services including the setup, system configuration, implementation and security within th ...
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Vision Rehab Therapist
2 weeks ago
LIGHTHOUSE GUILD INTERNATIONAL, INC Buffalo, NY, United StatesGuildCare, an innovative community-based Adult Day Health Care Program providing services to adults with health care needs and vision impairments is seeking a Certified Occupational Therapy Assistant to work as a Vision Rehabilitation Specialist in its Niagara Falls location. · ...
Customer Experience Specialist - Buffalo, United States - Orthodent Laboratory Inc
Description
Job DescriptionJob Description Salary:
$19-$24 per hour DOE
Position:
Customer Service Team Member
Reports to:
Customer Experience Manager
Job Type:
Full-Time, Exempt
Hours:
8 am to 4:30 pm
About Us
Orthodent Laboratory (ODL) is a digital orthodontics and dental lab that offers doctors a full range of traditional appliances and digital solutions, providing orthodontists with a pathway to growth and clinical excellence.
For more than 30 years, ODL has served orthodontists across the nation by combining exceptional quality with superior customer service.
We are driven by quality and guided by family.
ODL's mission is to create an amazing product and provide it to our customers at a fair price.
We have been taught to focus on the values of love and compassion for the patients our doctors care for, and we bring those same values to every team member in the lab.
No one ever said work was easy, but there is nothing wrong with making it more fun. ODL is committed to hiring based on talent, values, and integrity. It's not all about what you can do, but more importantly about who you are. Our team embodies our core values making your day-to-day a consistently pleasant experience.Whether you're working with your hands or on a computer we will challenge you to grow in ways you may have not been able to at previous companies.
Our goal is to grow people and we hope you're one of them.What You'll Do
As a Customer Experience Specialist, you will play a pivotal role in shaping the impression our customers have of ODL.
Your primary responsibility is to ensure that every interaction with our clientele is exceptional, fostering strong relationships and loyalty.By delivering outstanding service and resolving issues promptly, you contribute to the overall satisfaction and retention of our customer base.
Essential Duties and Responsibilities:
Multichannel Customer Support:
Engage with customers through various communication channels, including phone, email, chat, and social media, to address inquiries, resolve issues, and provide assistance.
Record Keeping and Follow-Up:
Maintain detailed and accurate records of customer interactions, including inquiries, complaints, and resolutions. Follow up on outstanding action items to ensure timely resolution and customer satisfaction.
Cross-Functional Collaboration:
Collaborate closely with other departments, including Sales, Marketing, and Operations, to address customer concerns, coordinate solutions, and improve overall customer experience.
Lean Manufacturing Integration:
Utilize Lean Manufacturing principles and resources to streamline processes, eliminate waste, and enhance efficiency in delivering exceptional customer service.
Process Improvement:
Provide constructive feedback on existing processes and procedures, suggesting improvements to enhance efficiency, effectiveness, and customer satisfaction.
Cultural Impact:
Foster a positive and supportive work culture by effectively communicating company values, demonstrating exemplary behavior, and encouraging teamwork and collaboration among colleagues.
What We'll Love About You:
Minimum of 1 year of customer service experience, preferably in a related industry or environment.
Experience with CRM tools, preferably HubSpot.
Experience working in the field of dental or orthodontics.
The ability to navigate change successfully without hesitation and adapt to new technologies and processes as they are implemented.
Problem-solving-minded by using strategy-based solutions.
Comfortable in a fast-paced environment.
The ability to embrace cross-training to support a mutually beneficial partnership with ODL.
What You'll Love About Us
Up to 3 weeks' Vacation
Profit Sharing Program
Hands on Training
10 Paid Holidays
401K with company match
Life Insurance
Health Benefits such as medical, vision and dental.
Great company campus that includes a courtyard, multiple restaurants, bars and gyms, and a 5-minute walk to Wegmans.
Company Parties
Career progression
Free Parking
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