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    Patient Experience Specialist - Buffalo, United States - Chsbuffalo

    Chsbuffalo
    Chsbuffalo Buffalo, United States

    Found in: Lensa US 4 C2 - 5 days ago

    Default job background
    Description

    **Patient Experience Specialist (Customer Service) Revenue Management II**

    Location: Buffalo, NY, United States

    Share: mail **Job Description**

    **Facility:** Administrative Regional Training Cntr

    **Shift: Shift 1**

    **Status:** Full Time **FTE: **

    **Bargaining Unit:** ACE Associates

    **Exempt from Overtime:** Exempt: No

    **Work Schedule:** Days and Evenings

    **Hours:** Between 7a-7p

    Summary:

    Responsibilities:

    **EDUCATION**

    High School diploma or equivalent required

    **EXPERIENCE**

    Customer service experience preferred

    Knowledge of Healthcare preferred

    Physician office experience preferred

    One (1) year of experience in a customer service or call center setting preferred

    **KNOWLEDGE, SKILL AND ABILITY**

    Possesses basic customer service skills and empathy while interacting with patients

    Demonstrates excellent, active listening skills

    Shows comfort with Microsoft Word and Excel

    Works well with computers and possesses good typing skills

    Demonstrates a personal commitment to promoting high performance

    Strives for continuous improvement

    Maintains high energy and a positive attitude

    Excellent time management, organizational and problem-solving skills

    Strong oral and written communication skills

    Thinks quickly and uses appropriate judgment

    Demonstrates diplomacy and patience while interacting with consumers and colleagues

    Demonstrates regular, consistent and punctual attendance. Must be able to work variable schedules

    Able to interact with staff, colleagues and stakeholders in a respectful manner

    Maintains a neat and professional appearance

    **WORKING CONDITIONS**

    **ENVIRONMENT**

    Normal heat, light space, and safe working environment; typical of most office jobs

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