Patient Experience Specialist - Buffalo, United States - Chsbuffalo

Description

**Patient Experience Specialist (Customer Service) Scheduling Reg Ref Mgmt II**

Location: Buffalo, NY, United States

Share: mail **Job Description**

**Facility:** Administrative Regional Training Cntr

**Shift: Shift 1**

**Status:** Full Time **FTE: **

**Bargaining Unit:** ACE Associates

**Exempt from Overtime:** Exempt: No

**Work Schedule:** Days and Evenings

**Hours:** Between 7a-7p.

Summary:

Collaborates with Clinical Teams, Revenue Cycle Teams, and IT associates.

Responsibilities:

**EDUCATION**

High School diploma or equivalent required

**EXPERIENCE**

Knowledge of Healthcare and medical terminology preferred

Experience in Contact Centers preferred

One (1) year of experience in a customer service or call center setting preferred

**KNOWLEDGE, SKILL AND ABILITY**

Possesses basic customer service skills and empathy while interacting with patients

Demonstrates excellent, active listening skills

Shows comfort with Microsoft Word and Excel

Works well with computers and possesses good typing skills, at a speed of 45 words per minute, at minimum

Demonstrates a personal commitment to promoting high performance

Strives for continuous improvement

Maintains high energy and a positive attitude

Excellent time management, organizational and problem-solving skills

Strong oral and written communication skills

Thinks quickly and uses appropriate judgment

Demonstrates diplomacy and patience while interacting with consumers and colleagues

Demonstrates regular, consistent and punctual attendance

Must be able to work variable schedules

Able to interact with staff, colleagues and stakeholders in a respectful manner

Maintains a neat and professional appearance

**WORKING CONDITIONS**

**E****NVIRONMENT**

Normal heat, light space, and safe working environment; typical of most office jobs.