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Patient Experience Specialist
2 weeks ago
Chsbuffalo Buffalo, United States**Patient Experience Specialist (Customer Service) Revenue Management I** · Location: Buffalo, NY, United States · Share: mail **Job Description** · **Facility:** Administrative Regional Training Cntr · **Shift: Shift 1** · **Status:** Full Time **FTE: ** · **Bargaining Uni ...
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Customer Experience Specialist
1 week ago
Orthodent Laboratory Inc Buffalo, United StatesPosition: Customer Service Team Member · Reports to: Customer Experience Manager · Job Type: Full-Time, Exempt · Hours: 8 am to 4:30 pm · About Us · Orthodent Laboratory (ODL) is a digital orthodontics and dental lab that offers doctors a full range of traditional appliances ...
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Patient Experience Specialist
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Chsbuffalo Buffalo, United States**Patient Experience Specialist (Customer Service) Scheduling Reg Ref Mgmt III** · Location: Buffalo, NY, United States · Share: mail **Job Description** · **Facility:** Administrative Regional Training Cntr · **Shift: Shift 1** · **Status:** Full Time **FTE: ** · **Bargain ...
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Customer Experience Specialist
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Continental Finance Company Buffalo, United StatesJob Description · Job Description Salary: $50,000 Salary · Come join a growing financial technology company that's leading the marketplace in both the marketing and servicing of credit cards · Continental Finance Company specializes in credit card options for those consumers wi ...
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Customer Experience Specialist
1 week ago
Orthodent Laboratory Inc Buffalo, United StatesJob Description · Job Description Salary: $19-$24 per hour DOE · Position: · Customer Service Team Member · Reports to: · Customer Experience Manager · Job Type: · Full-Time, Exempt · Hours: · 8 am to 4:30 pm · About Us · Orthodent Laboratory (ODL) is a digital orthodontics ...
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Customer Experience Specialist
1 week ago
Orthodent Laboratory Inc. (ODL) Buffalo, United StatesJob Description · Job DescriptionSalary: $19-$24 per hour DOE · Position: Customer Service Team Member · Reports to: Customer Experience Manager · Job Type: Full-Time, Exempt · Hours: 8 am to 4:30 pm · About Us · Orthodent Laboratory (ODL) is a digital orthodontics and dental lab ...
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Customer Experience Specialist
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Continental Finance Company Buffalo, United StatesJob Description · Job DescriptionSalary: $50,000 Salary · Come join a growing financial technology company that's leading the marketplace in both the marketing and servicing of credit cards Continental Finance Company specializes in credit card options for those consumers with le ...
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Careers - Customer Experience Specialist
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Best Buy Buffalo, United StatesJob Description: · The Best Buy Advisor engages customers using relationship skills and inspires them to see what's possible with technology. In addition, they build quality relationships with customers and clients, making them feel excited, confident, and appreciated while provi ...
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Patient Experience Specialist Revenue Management II
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Catholic Health System Buffalo, United StatesSalary: USD · Facility: Administrative Regional Training Cntr · Shift: Shift 1 · Status: Full Time FTE: · Bargaining Unit: ACE Associates · Exempt from Overtime: Exempt: No · Work Schedule: Days · Hours: 7a to 5p varied schedule · Summary: · The primary responsibility of ...
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Catholic Health System Buffalo, United StatesSalary: USD · Facility: Administrative Regional Training Cntr · Shift: Shift 1 · Status: Full Time FTE: · Bargaining Unit: ACE Associates · Exempt from Overtime: Exempt: No · Work Schedule: Days · Hours: M-F, 7a-5p variable with hybrid remote option after successful completion o ...
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Catholic Health System Buffalo, United StatesSalary: USD · Facility: Administrative Regional Training Cntr · Shift: Shift 1 · Status: Full Time FTE: · Bargaining Unit: ACE Associates · Exempt from Overtime: Exempt: No · Work Schedule: Days · Hours: M-F, 7a-5p variable with hybrid remote option after successful comple ...
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VP, Financial Consultant
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Logistics Specialist
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Specialist for warehouse logistics
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Machining mechanic
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Versatile Mainframe Expert"
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Assistant to the Management for Administration
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Specialist (m/f/d) | Internal Medicine (7399)
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Occupational medical assistant
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Customer Experience Specialist - Buffalo, United States - Orthodent Laboratory Inc
Description
Job Description Job Description Salary:
$19-$24 per hour DOEPosition: Customer Service Team MemberReports to: Customer Experience Manager
Job Type:
Full-Time, ExemptHours: 8 am to 4:30 pmAbout UsOrthodent Laboratory (ODL) is a digital orthodontics and dental lab that offers doctors a full range of traditional appliances and digital solutions, providing orthodontists with a pathway to growth and clinical excellence.
For more than 30 years, ODL has served orthodontists across the nation by combining exceptional quality with superior customer service.
In addition, our commitment to innovation is unparalleled. We are driven by quality and guided by family.ODLs mission is to create an amazing product and provide it to our customers at a fair price.
We have been taught to focus on the values of love and compassion for the patients our doctors care for, and we bring those same values to every team member in the lab.
No one ever said work was easy, but there is nothing wrong with making it more fun. ODL is committed to hiring based on talent, values, and integrity. Its not all about what you can do, but more importantly about who you are. Our team embodies our core values making your day-to-day a consistently pleasant experience.Whether youre working with your hands or on a computer we will challenge you to grow in ways you may have not been able to at previous companies.
Our goal is to grow people and we hope youre one of them.What Youll DoAs a Customer Experience Specialist, you will play a pivotal role in shaping the impression our customers have of ODL.
Your primary responsibility is to ensure that every interaction with our clientele is exceptional, fostering strong relationships and loyalty.By delivering outstanding service and resolving issues promptly, you contribute to the overall satisfaction and retention of our customer base.
Essential Duties and Responsibilities:
Multichannel Customer Support:
Engage with customers through various communication channels, including phone, email, chat, and social media, to address inquiries, resolve issues, and provide assistance
Record Keeping and Follow-Up:
Maintain detailed and accurate records of customer interactions, including inquiries, complaints, and resolutions. Follow up on outstanding action items to ensure timely resolution and customer satisfaction.
Cross-Functional Collaboration:
Collaborate closely with other departments, including Sales, Marketing, and Operations, to address customer concerns, coordinate solutions, and improve overall customer experience
Lean Manufacturing Integration:
Utilize Lean Manufacturing principles and resources to streamline processes, eliminate waste, and enhance efficiency in delivering exceptional customer service
Process Improvement:
Provide constructive feedback on existing processes and procedures, suggesting improvements to enhance efficiency, effectiveness, and customer satisfaction
Cultural Impact:
Foster a positive and supportive work culture by effectively communicating company values, demonstrating exemplary behavior, and encouraging teamwork and collaboration among colleagues
What Well Love About You:
Minimum of 1 year of customer service experience, preferably in a related industry or environment.
Experience with CRM tools, preferably HubSpot.
Experience working in the field of dental or orthodontics.
The ability to navigate change successfully without hesitation and adapt to new technologies and processes as they are implemented.
Problem-solving-minded by using strategy-based solutions.
Comfortable in a fast-paced environment.
The ability to embrace cross-training to support a mutually beneficial partnership with ODL.What Youll Love About UsUp to 3 weeks VacationProfit Sharing ProgramHands on Training10 Paid Holidays401K with company matchLife InsuranceHealth Benefits such as medical, vision and dental.
Great company campus that includes a courtyard, multiple restaurants, bars and gyms, and a 5-minute walk to Wegmans.Company PartiesCareer progressionFree Parking#J-18808-Ljbffr