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    Patient Experience Specialist - Buffalo, United States - Chsbuffalo

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    Description

    **Patient Experience Specialist (Customer Service) Scheduling Reg Ref Mgmt III**

    Location: Buffalo, NY, United States

    Share: mail **Job Description**

    **Facility:** Administrative Regional Training Cntr

    **Shift: Shift 1**

    **Status:** Full Time **FTE: **

    **Bargaining Unit:** ACE Associates

    **Exempt from Overtime:** Exempt: No

    **Work Schedule:** Days and Evenings

    **Hours:** Between 7a-7p.

    Summary:

    Collaborates with Clinical Teams, Revenue Cycle Teams, and IT associates.

    Responsibilities:

    **EDUCATION**

    High School diploma or equivalent required

    **EXPERIENCE**

    Knowledge of Healthcare and medical terminology preferred

    Experience in Contact Centers preferred

    One (1) year of experience in healthcare in scheduling and registration preferred

    One (1) year of experience in customer service preferred

    **KNOWLEDGE, SKILL AND ABILITY**

    Possesses basic customer service skills and empathy while interacting with patients

    Demonstrates excellent, active listening skills

    Shows comfort with Microsoft Word and Excel

    Works well with computers and possesses good typing skills, at a speed of 45 words per minute, at minimum

    Demonstrates a personal commitment to promoting high performance

    Strives for continuous improvement

    Maintains high energy and a positive attitude

    Excellent time management, organizational and problem-solving skills

    Strong oral and written communication skills

    Thinks quickly and uses appropriate judgment

    Demonstrates diplomacy and patience while interacting with consumers and colleagues

    Demonstrates regular, consistent and punctual attendance

    Must be able to work variable schedules

    Able to interact with staff, colleagues and stakeholders in a respectful manner

    Maintains a neat and professional appearance

    **WORKING CONDITIONS**

    **ENVIRONMENT**

    Normal heat, light space, and safe working environment; typical of most office jobs



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