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    Patient Experience Specialist Revenue Management II - Buffalo, United States - Catholic Health System

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    Description

    Salary: USD

    Facility: Administrative Regional Training Cntr

    Shift: Shift 1

    Status: Full Time FTE:

    Bargaining Unit: ACE Associates

    Exempt from Overtime: Exempt: No

    Work Schedule: Days

    Hours: M-F, 7a-5p variable with hybrid remote option after successful completion of probationary period. Must be punctual and on-time as well as adheres to the companys time and attendance policy.

    Summary:

    The primary responsibility of a Patient Experience Specialist II is to represent Catholic Health (CH) to our consumers in a friendly, positive, and effective manner. Patient Experience Specialist II are responsible for an increased scope of interactions with consumers and are expected to consistently obtain high-quality scores for level I activities. Additional expectations of this role include providing exceptional customer service, striving to anticipate and meet the needs of consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards. The Patient Experience Specialist II performs specialized functions for patients by handling calls and inquiries into the Contact Center, ensures all patient inquiries are addressed and resolved in a compassionate and timely manner, and is well versed in multiple aspects of the revenue cycle process to ensure accurate responses. The Patient Experience Specialist II maintains a working knowledge of Catholic Health service offerings, service workflows, and contact center technologies necessary to perform all job junctions. Additionally, continuous collaboration with Clinical Teams, Revenue Cycle Teams, and IT associates is an ongoing priority.

    Responsibilities:

    EDUCATION

    High School diploma or equivalent required

    EXPERIENCE

    Customer service experience preferred

    Knowledge of Healthcare preferred

    Physician office experience preferred

    Experience with insurance eligibility and authorization process in healthcare preferred

    One (1) year of experience in a customer service or call center setting preferred

    KNOWLEDGE, SKILL AND ABILITY

    Possesses basic customer service skills and empathy while interacting with patients

    Demonstrates excellent, active listening skills

    Shows comfort with Microsoft Word and Excel

    Works well with computers and possesses good typing skills

    Demonstrates a personal commitment to promoting high performance

    Strives for continuous improvement

    Maintains high energy and a positive attitude

    Excellent time management, organizational and problem-solving skills

    Strong oral and written communication skills

    Thinks quickly and uses appropriate judgment

    Demonstrates diplomacy and patience while interacting with consumers and colleagues

    Demonstrates regular, consistent and punctual attendance. Must be able to work variable schedules

    Able to interact with staff, colleagues and stakeholders in a respectful manner

    Maintains a neat and professional appearance

    WORKING CONDITIONS:

    ENVIRONMENT

    Normal heat, light space, and safe working environment; typical of most office jobs

    REQNUMBER: 28589


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