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Hazel Crest

    Surveillance Systems Technician Supervisor - East Hazel Crest, United States - Wind Creek Chicago Southland

    Wind Creek Chicago Southland
    Wind Creek Chicago Southland East Hazel Crest, United States

    2 weeks ago

    Default job background
    Full time
    Description

    Description

    Job Overview

    The Surveillance Supervisor is responsible for overseeing, administratively directing, coordinating, monitoring and implementing all activities within the Surveillance Department. Ensures all rules are upheld on assigned shift.

    Purpose

    Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

    Value System

    Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

    Duties And Responsibilities

    Conducts yourself in accordance with PCI Gaming purpose, expectation guide, and department proceduresSupervises Surveillance Agents, shift operations, staffing levels and schedulingTrains all surveillance staff as requiredEvaluates employee's performance, discipline and reward employees as appropriateReviews all surveillance reports, verify incidents being reported and monitor all paperwork for accuracyCoordinates with security and other appropriate departments and/or personnel when surveillance discovers a matter which needs further investigation or attentionTrain in all aspects of surveillance and casino topics to include, camera and equipment utilization, cheating methods and detection techniques, game protection, casino department procedures and other necessary staff training or developmentUtilizes necessary surveillance cameras, equipment and software to identify, record, document and report any suspicious behavior or illegal activityObserves, documents, records, and reports regulatory or procedural violationsActively monitors, observes, records and reports daily casino activityMonitors sensitive areas and restricted access areas to ensure only authorized personnel enter those areasAccurately completes routine video reviews, reports, log entries, video reviews, and all other functionsMonitors specific processes to ensure compliance with cash handling regulations and proceduresMaintains an awareness of current regulations, controls, policies and standards for adherence and compliance with requirementsMaintains security of designated areas and the confidentiality of all relevant informationReports any technical issues, suspicious behavior/activity, security and safety risks, any illegal activity, improprieties, and violations to the department managementConducts special observations as directed by department managementAssists in the maintenance of surveillance equipment to include reporting repair concerns in a timely manner as per the PCI Gaming Authority, System of Internal Controls, Chapter 8 – Surveillance manualPerforms other duties as assigned by the department managementJob Requirements: (please ensure you meet the listed requirements prior to applying)High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employmentMust be twenty-one (21) years of age or olderAssociate's Degree in Related field– required
    • OR Two (2) years' Supervisory experience– required
    • OR One (1) year experience as a Dual-Rate Supervisor in a PCI Gaming Department– required
    • OR Two (2) years' experience in the hiring position's Department– required
    One (1) year of supervisory experience in casino cash operations, gaming, security, or surveillance–required
    Must have experience with sophisticated digital surveillance equipment– required
    Must have intermediate computer skills with Microsoft Word and report writing, which a report writing assignment will be administered prior to any interviewDemonstrated ability to communicate effectively both verbally and in writingMust possess a high level of maturity with the ability to self-manageWilling to work odd and irregular hours including night and weekend schedules, and hours are subject to change at any time with minimal noticeDue to the dynamic nature of this position, job duties and responsibilities can change without noticeWilling to travel and participate in training as recommended or requiredMust have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this positionMust have a valid and current State Driver's License and an insurable driving record for purposes of driving company vehicles as required
    Online applications are accepted at For internal employees, please submit your Internal Job Posting Form to your property's Human Resources office.

    Source: Hospitality Online

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