Jobs
>
Chicago

    Operations Manager, International Collections - Chicago, United States - CNA

    CNA
    CNA Chicago, United States

    1 week ago

    Default job background
    Description
    You have a clear vision of where your career can go. And we have the leadership to help you get there.

    At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

    CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them - and their family members - achieve their physical, financial, emotional and social wellbeing goals.

    For a detailed look at CNA's benefits, check out our Candidate Guide.

    The Operations Manager manages international collections team and all aspects of the collections process, ensuring timely and efficient management of past due accounts and maximizing collections efforts while minimizing outstanding aged receivables.


    JOB DESCRIPTION:
    Essential Duties & ResponsibilitiesPerforms a combination of duties in accordance with departmental guidelines:Oversees collections of outstanding receivables. Develops and implements strategies to improve collection processes and maximize revenue. Manages accounts and develops plans to collect overdue payments. Monitors and analyzes collection performance to ensure departmental goals are met or exceeded.
    Develops effective collection strategies to monitor and resolve delinquent accounts. Recommends process improvements to allow for increased efficiencies and reduction of aged accounts receivables.

    Collaborate with other internal departments such as Processing, underwriting, Payment Management, Claims, Reinsurance and externally with network partners and brokers to facilitate efficient collection process.

    Handles customer inquiries and disputes. Investigates and resolves escalated issues.

    Assigns, distributes and coordinates work of the team with other teams ensuring consistent, efficient and timely delivery of service to drive superior results.

    Develops and uses work management tools to conduct performance/quality reviews of staff and service delivery.
    Develops and maintains relationships and resolves operational and procedural difficulties/issues with management, work teams and customers as necessary.
    Generates ideas for improvement across teams and implements approved changes. Takes calculated risks and is experimental to increase responsiveness, resolve issues and continuously raise the quality of work.
    Oversees the recruitment, performance management, development, training and motivating of subordinate staff in accordance with corporate strategic direction. Sets appropriate stretch goals aligned with CNA's strategy and commitment to our customers. Prepares and distributes management reports (i.e. production/quality). Uses information analysis tools, technology and key metrics to make decisions. Monitors and analyze department performance and report on key metrics to senior management. Validates staffing levels and anticipates workforce demands. Ensures compliance with company and industry regulations, policies and guidelines. Manages and monitors overtime spending. Gathers data and provides input into annual budget forecast.
    May perform additional duties as assigned.

    Reporting RelationshipTypically Manager or aboveSkills, Knowledge & AbilitiesStrong client and team interpersonal and leadership skills with the ability to motivate others.

    Strong customer focus with a mindset towards continuous improvement. Value driven to provide superior solutions to internal and/or external customers. Familiarity with the concepts and practices of staff management.

    Excellent verbal and written communication skills, with the ability to convey technical issues in a clear, concise, and effective manner.

    Excellent organizational and analytical skills including ability to prioritize and coordinate multiple projects.
    Strong computer skills including Microsoft Office suite and other business-related software systems.
    Focuses on objectives to set direction and drive superior results.
    Uses Metrics and information analysis and accesses technology resources as needed.
    Builds a competitive organization by attracting, managing, developing and retaining the talent needed to win.
    Acts with a sense of urgency to advance priorities of the organization.
    Helps other to excel through collaboration and building strong relationships.

    Ability to exercise professional judgment and assume responsibility for decisions which have an impact on people, costs and quality of service.

    Thinks creatively and uses diverse ideas to solve problems. Education & ExperienceBachelor's Degree or equivalent work experience and completion of applicable insurance courses.
    Extensive collection process experience. International experience preferred.
    People Leadership experience.
    Industry experience preferred.#LI-Hybrid#LI-DM1CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact
  • CNA Financial Corp.

    Billing & Collections Coordinator, International

    3 weeks ago

    CNA Financial Corp. Chicago, United States

    You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest pot ...

  • CNA Financial Corporation

    Billing & Collections Coordinator, International

    3 weeks ago

    CNA Financial Corporation Chicago, United States

    Performs a combination of duties in accordance with departmental guidelines:Independently conducts contacts via phone or email with external customers in pursuit of collection or resolution of aged receivables. Provides responses in writing and/or by International, Collections, B ...

  • CNA

    Operations Manager, International Collections

    1 week ago

    CNA Chicago, United States

    You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest pot ...

  • Chicago Metropolitan Agen

    Intern - Field Data Collection

    3 weeks ago

    Chicago Metropolitan Agen Chicago, United States

    Job Description · Job DescriptionDepartment: Research, Analysis and Programming · Title: Field Data Collection Intern, Transportation Networks · Job Summary: · Do you have a passion for urban planning, especially transportation planning and the data needed to effectively implemen ...

  • CNA Insurance

    Operations Manager, International Collections

    3 weeks ago

    CNA Insurance Chicago, United States

    You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest pot ...

  • CNA Financial Corp.

    Operations Manager, International Collections

    3 weeks ago

    CNA Financial Corp. Chicago, United States

    You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest pot ...

  • CNA

    Operations Manager, International Collections

    5 days ago

    CNA Chicago, United States

    You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest pot ...

  • CNA

    Operations Manager, International Collections

    2 weeks ago

    CNA Chicago, United States

    You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest pot ...

  • CNA

    Operations Manager, International Collections

    3 weeks ago

    CNA Chicago, United States

    You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest pot ...

  • Mayer Brown LLP

    Accounts Receivable Analyst

    3 weeks ago

    Mayer Brown LLP Chicago, United States

    Overview: · Mayer Brown is an international law firm positioned to represent the world's major corporations, funds, and financial institutions in their most important and complex transactions and disputes. We are recognized by our clients as strategic partners with deep commercia ...

  • Weigel Broadcasting Co.

    Credit & Collections Specialist

    2 weeks ago

    Weigel Broadcasting Co. Chicago, United States

    Weigel Broadcasting is looking for a Credit/Collections Specialist to work out of our CBS58 office in Milwaukee. This is a full-time position that serves internal clients in multiple locations and external customers across the country. We are a family-owned media company, based i ...

  • Cara Chicago

    Marketing Specialist

    3 weeks ago

    Cara Chicago Chicago, United States

    **MARKETING SPECIALIST** · **About Cara Collective** · Cara Collective seeks to fuel a courageous national movement to eradicate relational and financial poverty. · Through our four entities - Cara, Cleanslate, Cara Connects, and Cara Plus - we engage job seekers, employers, and ...

  • Field Museum

    Assistant Collections Manager, Africa Exhibition

    2 weeks ago

    Field Museum Chicago, United States

    **Our Mission**:Since the 1893 World Columbian Exposition, our organization has aimed to connect people to the natural environment and human history. · The individual in this position will support efforts to renovate and update the Museum's Halls of Africa and Ancient Egypt. Duti ...

  • OFI

    Credit Specialist

    2 weeks ago

    OFI Chicago, United States

    **Description** · **We are a global leader in food & beverage ingredients. **Pioneers at heart, we operate at the forefront of consumer trends to provide food & beverage manufacturers with products and ingredients that will delight their consumers. Making a positive impact on peo ...

  • HealthJoy

    Technical Billing Specialist

    2 weeks ago

    HealthJoy Chicago, United States

    **Come for the mission. Stay for the experience.**: · Let's keep things simple: we are an unbelievably talented, hard-working, and compassionate team driving towards a mission that impacts every single one of us - even you · Healthcare benefits are complex, underutilized, and a m ...

  • Cars Commerce

    Accounts Receivable Analyst

    1 week ago

    Cars Commerce Chicago, United States

    **Be essential at Cars Commerce**: · No one ever travels alone here: at its core, Cars Commerce is collaboration. In fact, it's built into the very fabric of our shared values. We like to say we **Rise Together **- putting people at the center of what we do, from consumer to cust ...

  • Brookfield Properties

    Asset Recovery Analyst

    3 weeks ago

    Brookfield Properties Chicago, United States

    Location · Brookfield Chicago - 350 N Orleans Street, Suite 300 · Business · At Brookfield Properties, we believe retail should be anything but typical. It's why we're integrating shopping, dining, entertainment, and more to reimagine retail experiences everywhere. Because for us ...

  • Northwestern University

    Research Study Assistant

    3 weeks ago

    Northwestern University Chicago, United States

    Research Study Assistant works within the Clinical Trials Laboratory of the Pathology Core Facility. Coordinates the collection, processing & reporting of data obtained in regard to biomedical &/or social-behavioral research study(ies) of limited complexity involving co-investiga ...

  • Concordia University, Chicago

    Assistant Bursar

    1 week ago

    Concordia University, Chicago Chicago, United States

    This position reports directly to the University Bursar and is located in River Forest, IL. · **Responsibilities include**: · **Operations** · - Assist the Bursar in training and developing cashier, Student Accounts representative, and student workers. · - Set up and manage in ho ...

  • Alliant Credit Union

    Collections Representative #hybrid

    2 weeks ago

    Alliant Credit Union Chicago, United States

    Job description: · As a Collections Representative, you will service early stages of delinquency for member loan and depository products including, but not limited to credit cards, mortgages, auto, student and personal loans. This position will report to the Supervisor of Collect ...