Collections Representative #hybrid - Chicago, United States - Alliant Credit Union

Alliant Credit Union

Verified Company

Chicago, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job description:

As a Collections Representative, you will service early stages of delinquency for member loan and depository products including, but not limited to credit cards, mortgages, auto, student and personal loans.

This position will report to the Supervisor of Collections.

This role will make and receive calls to members in order to facilitate one-time payments, performing transfer transactions between Alliant accounts, updating member contact information and establishing automatic payments or third-party authorizations.

Responsibilities:

Completes a high volume of outbound calls on delinquent member accounts to arrange payment commitments
Performs basic analyses to determine if risk factors create the need to escalate an account for advanced collections efforts
Uses skip tracing resources to locate debtors
Audits accounts to ensure required communications are sent to members per state and/or regulatory guidelines
Follows up with members to ensure timely receipt of accurate, complete documentation
Assists internal business partners by providing accurate, uptodate information
Meets operational service level agreements including individual and departmental delinquency, loss and productivity targets
Escalates member issues and concerns to internal business partners
Maintains foundational knowledge of loan and depository products
Assists management in identifying opportunities for continuous improvement

Qualifications:

Education:

High School Diploma or Equivalent

Experience:

2+ Years' Experience in Banking, Customer Service or Related

You'll benefit from:

Competitive medical, dental, and free vision benefits
Paid parental leave
Competitive compensation plan
Gym memberships discounts
Generous PTO and banking holidays off
Tuition reimbursement
401k with immediate employer match and vesting
Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act. Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives._
The responsibilities listed do not contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice._