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    Information Technology Field Technician - Phoenix, United States - Acro Service Corp

    Acro Service Corp
    Acro Service Corp Phoenix, United States

    2 days ago

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    Description

    Job Title: Desktop Field Technician

    Duration: 12 Months (with possible renewable)

    Location: Phoenix, AZ 85034, United States -Hybrid

    JOB DESCRIPTION:

    The Desktop/Field Support Specialist provides technical hardware and software support of a complex nature across multiple business systems.

    This position is responsible for end device support core business systems and includes but is not limited to: Common Use Passenger Processing (CUPPS), Common Use Self Service (CUSS), Paging and Information Displays.

    Work Schedules: Thursday - Monday

    Timing: 10 PM - 6:30 AM

    RESPONSIBILITIES


    • Provide after-hours support to airport operations, passengers, and tenants. This would include coordination of

    after-hours help desk calls, ticket distribution and resolution.


    • Provide after-hours support to Technology team for change management, projects and system outage

    resolution.


    • Provide first level support by troubleshooting and repairing mission critical systems that require 100% uptime.


    • Preventive and Corrective Maintenance.


    • Install software updates, create, and deploy images on end user workstations.


    • Work with vendors and contractors for issues requiring 2nd level support.


    • Maintaining inventory control and conducting audits.


    • Provide first level training when needed.


    • Work environment includes heights, high voltage electrical equipment and in some cases below ground vaults.

    JOB REQUIREMENTS


    • A minimum of three (3) years of professional level experience providing technical support for system

    infrastructure and/or software.


    • 15 credit hours in computer science or a related field.


    • An equivalent combination of related experience and education may be considered.


    • Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is required in order to

    support 24x7 operations.


    • The successful candidate must pass a Federal background check.


    • Only the highest qualified will candidates will be considered.


    • Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel,


    • This position requires the candidate be able to safely lift up to 50 pounds and walk up to Five (5) miles per day.


    • Must possess and maintain a valid Arizona driver's license with a clean record.


    • Accurate color perception is required to safely work with electrical wiring.

    PREFERRED QUALIFICATIONS

    The job requirements listed above, plus:


    • A bachelor's degree in computer science, or a relevant field.


    • A minimum of two years of experience of after-hours support.


    • A minimum of two years of experience supporting more than 200 users and computers in a networked

    environment.


    • Proficient in Remedy Force helpdesk ticketing system.


    • Experience writing technical procedures, documentation, training documents, scope of work,project plans, and status reports.

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