- Follow structured onsite agenda including alignment audits and proactive services
- Meet with client point of contact to discuss onsite activities and collect client feedback
- Identify technical risk and observe technical issues firsthand
- Develop and maintain technical knowledge of client environments
- Assist project team with upgrades that may require client specific architecture knowledge
- Assist support team with advanced issues that may require client specific knowledge
- Perform scheduled reactive tasks requiring onsite work
- Assist with client recommendations and proposals in collaboration with Account Managers and Project Team
- Recommend improvements to client IT environments to reduce the number of support tickets
- Assist in maintaining, updating, and sunsetting CMIT technology standards
- Bachelor's degree in Information Systems or equivalent experience
- 5+ years of IT services industry experience providing solutions and support to clients
- 5+ years of recent IT Cloud, server, and network troubleshooting experience
- 5+ years supporting Microsoft Windows Server
- Managed IT services experience preferred but not required
- Professional customer service skills
- Calm under pressure
- Adaptable
- Excellent communication skills, both written and verbal
- Outstanding organizational and time-management skills
- Ability to look big-picture at industry trends and updates to best practices within
- High attention to detail: ticket documentation, appointment scheduling, punctuality
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Customer Success Manager
4 weeks ago
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Abstrakt Marketing Group Saint Louis, United StatesJob Description · Job DescriptionDescription Note from the hiring manager: · We are looking for someone with client facing experience, ideally with some SEO knowledge. If you don't have SEO knowledge, we are looking for someone willing to put in the work to learn · JOB DESCRIPTI ...
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Technology Success Manager
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CMIT Solutions St. Louis St Louis, United StatesJob Description · Job Description · We are seeking a Technology Success Manager to join our team You will be responsible for on-site, client-facing evaluations of client technologies and standards against IT best practices and CMIT standards. The TSM will identify gaps where st ...
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BJC HealthCare Saint Louis, United States Full timeAdditional Information About the Role · BJC Medical Group is seeking a BE/BC Orthopedic Surgeon to join their successful group at Christian Hospital in St. Louis, Missouri. Practice Highlights: See a full-scope practice of orthopedic surgery · Specialty areas of interest are wel ...
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BJC HealthCare Saint Louis, United States Full timeAdditional Information About the Role · St. Louis Children's Hospital and Healthy Kids Express Dental Program is seeking a Community Outreach Dentist to join our growing team. · #LI-JB2 · BJC Childrens Hospital Healthy Kids Program serves thousands of patients every day across th ...
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Radiant Ventures Mound City, United StatesAt one of our renowned clients in Cologne, this interesting opportunity is available as part of our recruitment services. · Your tasks · Administration and support of our client information system (Connext Vivendi) · Administration and support of business applications (finance, c ...
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SilverWorks St. Clair, United StatesESN. Everything flows. We are a software and consulting company with a focus on the energy and water industry, public administration, and industry. We are located in Kiel and at other locations throughout Germany. We are there where energy suppliers need new concepts to actively ...
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Customer Success Manager
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Murata Minnesota Lake, United StatesMurata is a global leader in the design, manufacture and supply of advanced electronic materials, leading edge electronic components, and multi-functional, high-density modules. Murata innovations can be found in a wide range of applications from mobile phones to home appliances, ...
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Customer Success Manager
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InterVision Systems Chesterfield, United StatesAre you looking for a challenging role as a Customer Success Manager ? · As a leading managed service provider (MSP), InterVision assists IT leaders in solving the most crucial challenges they face by solving for the right technology, deployed on the right premises, and managed ...
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Customer Success Manager
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Central Bank of St. Louis Chesterfield, United StatesJob Description · POSITION SUMMARY: · This designation is used to identify those tellers that have serve primarily as tellers, but are also cross trained to do new accounts work. They will occasionally cover the new accounts area, but their primary duty is supporting the teller ...
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Assistant Nurse Manager
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Urgently Hiring RN + $65/hr + Weekend
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ShiftMed St. Louis, United States Full timeThis vacancy is for an RN at a facility in St. Louis, MO. · Job Details · Are you over mandatory overtime, weekends, and holidays? If so, get ready to say goodbye to feeling overworked and undervalued and hello to the job flexibility and work-life balance you deserve. · ShiftMed ...
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Vice President Advancement
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Commercial HVAC/R Branch Manager
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Technology Success Manager - Saint Louis, United States - CMIT Solutions St. Louis
Description
Job Description
Job DescriptionWe are seeking a Technology Success Manager to join our team You will be responsible for on-site, client-facing evaluations of client technologies and standards against IT best practices and CMIT standards. The TSM will identify gaps where standards are not aligned, and present recommendations to the Account Managers for closing the gaps. The TSM role will be the technical eyes and ears for the Account Managers, assisting them in translating technical risk into the business strategy. This role will also assist in maintaining, updating, and phasing out these same standards.
Responsibilities:
Qualifications:
Company Description
CMIT Solutions is a Managed IT Services Provider for businesses. We offer a fast-paced, high growth environment with excellent recognition, advancement and earnings potential. We are looking for individuals that want to be part of a winning team that prides itself on delivering outstanding customer service and developing raving fans. We have a culture where self-starters thrive and creativity, proactivity, and accountability reign supreme.
Technology Success Manager professionals in St. Louis
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Tushar Vakil
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Terrel Sekoto
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Timothy Depp
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Montana Gordon
Head of Studio Partnerships