Jobs
>
Derry

    patient relations coordinator - Sellersville, PA , USA, United States - Grand View Hospital

    Grand View Hospital
    Grand View Hospital Sellersville, PA , USA, United States

    3 weeks ago

    Default job background
    Description
    Responsibilities

    The Patient Relations Coordinator functions as an ombudsman and liaison, interfacing with patients, families, staff, and administration, to respond to and resolve issues relative to patients expressing dissatisfaction with hospital services or other problems during or following their hospitalization; and, to act as a resource by providing needed information, services and education to patients, families and staff

    Essential Functions:

    • Works with patients/families and/or patient's significant other in a timely and efficient manner to ensure or improve satisfaction with hospital services.
    • Identifies and addresses patient/family/significant other complaints, grievances, problems, inquiries or expressions of concern by working with hospital staff and management.
    • Identifies and addresses trends or opportunities for improvement in a prompt manner.
    • In the absence of the Patient Relations representative, at times when volunteers stand in for that person, the representative is to follow-up and follow-through on issues that may be identified.
    • To the extent possible, visits patients who are admitted (or if the patient cannot effectively represent his/her views, the significant others of that patient) within 24 to 48 hours of the admission, advised of the availability and role of the representative and told how to contact him/her should the representative's services be required.
    • Assists in continuously assessing the overall quality of the patient care delivery process in order to identify areas for improvement.
    • Works with administration and/or department managers to conduct follow-up on standardized patient satisfaction surveys.
    • Provides in-services and/or counseling as requested by management regarding customer service standards.
    • Reinforces, through daily involvement with staff, our commitment to quality service.
    • Performs special studies, projects, other tasks/functions as may be assigned, such as, Notary Services.
    • Maintains records/documentation of all professional contacts and interviews on a daily basis to follow patients
    • Drafts a yearly departmental budget for review and subsequent approval by the Risk Manager.
    • Acts as contact person when replacing/reimbursing for lost/damaged articles as indicated.
    Qualifications

    Education and Experience:
    High School Diploma/GED, required Over 3 years in the health-care field and experience in a supervisory position, requiredBachelor's Degree Preferred

    Responsibilities varied hours


  • Grand View Hospital Sellersville, United States

    Responsibilities: · The Patient Relations Coordinator functions as an ombudsman and liaison, interfacing with patients, families, staff, and administration, to respond to and resolve issues relative to patients expressing dissatisfaction with hospital services or other problems ...


  • Grand View Health Sellersville, United States

    Responsibilities · Recruitment Summary: · The Patient Relations Coordinator functions as an ombudsman and liaison, interfacing with patients, families, staff and administration to respond to and resolve issues relative to patients expressing dissatisfaction with hospital servic ...


  • Silgan Plastics Ligonier, United States

    For more than 50 years, Silgan Plastics has defined the plastic bottling industry from technical innovation to creative packaging solutions. No matter what your packaging needs, Silgan can and will handle them. From creation to commercialization, our customized approach to each c ...


  • Ti Automotive Ligonier, United States

    **Responsibilities of HR Generalist/Payroll Position**: · - Process the hourly payroll including calculation, printing and posting to ledger. · - Assist with daily, monthly and year end processing. · - Serve as resident expert for all plant payroll inquiries. · - Performs related ...

  • Zenith Ventures

    Program Manager

    1 day ago


    Zenith Ventures Ligonier, United States

    We are currently seeking a full-time Program Manager (m/f/d) to join our team at Ligonier, initially on a two-year contract basis. The Munich Data Science Institute (MDSI) at the Technical University of Munich (TUM), founded in 2020, is an integrative research center that focuses ...


  • Cheshire County Government Westmoreland, United States

    **GENERAL SUMMARY**: · We have an immediate need for a Nursing Supervisor to cover the shift of · **Saturday and Sunday Only 3:00pm - 11:00pm** · **Starting pay at $39.04 **_**(Plus a appropriate shift diff)**_ · - **Possibility of being full time, more information when interview ...

  • Housing Opportunities Commission of Montgomery County

    Program Specialist Ii

    2 weeks ago


    Housing Opportunities Commission of Montgomery County Kensington, United States

    The Program Specialist IIA is responsible for the coordinating social services programs for residents in various housing programs and the administration of various transitional and permanent housing grant programs. · Work requires considerable knowledge in the principles and prac ...


  • Didion Inc. Cambria, United States

    **Engineering Project Coordinator** · **Key Responsibilities**: · - **Project Planning Support**: · - Assist in the development of project plans, timelines, and budgets. · - Coordinate meetings, workshops, and other project planning activities. · - Compile and distribute project ...

  • Housing Opportunities Commission of Montgomery County

    Program Specialist Ii

    2 weeks ago


    Housing Opportunities Commission of Montgomery County Kensington, United States

    The Program Specialist II is responsible for coordinating social services programs for residents in various housing programs and the administration of the HUD McKinney Supportive Housing grant programs. · Work requires considerable knowledge in the principals and practices of soc ...


  • AmeriServ Bank Johnstown, United States

    SUMMARY OBJECTIVE: · ESSENTIAL FUNCTIONS: · 1. Assume role of a co-project leader for new implementations of software and/or processes. Assist the Project Leader and department through the operational change in the systems. · 2. Provide ongoing technical and administrative suppor ...


  • Housing Opportunities Commission of Montgomery County Kensington, United States

    HOC's Resident Services Department strives to enhance the lives of HOC customers by coordinating and implementing a vast array of high-quality programs, services, and resources. Through collaborative partnerships with Montgomery County, the federal government, and various communi ...


  • SERVPRO of Wheaton-Kensington Kensington, United States

    **Administration & Coordination**: · **Marketing & Construction Coordinator** · **Overview**: · **Responsibilities**: · - Manage daily route preparation and route database for marketing activities. · - Coordinate with ERP systems for database management and file completion assist ...


  • Croyle-Nielsen Therapeutic Associates, Inc. Johnstown, United States

    **Are you someone that has a creative solution for just about everything?** · **Do you look at the way people do things and think, "There's got to be an easier way?"** · **Are you a multi-tasking extraordinaire and a wizard of organization?** · **Do you have a people-centric pers ...

  • Conemaugh Memorial Medical Center

    Lab Manager

    4 days ago


    Conemaugh Memorial Medical Center Johnstown, United States Full time

    Who We Are: · People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Conemaugh Memorial Medical Center is the largest healthcare provider in west central Pennsylvania, serving over a half-million patients each year. Conem ...


  • Aveanna Healthcare Dravosburg, United States

    Available Immediately · We have an exciting opportunity currently available for nurses to provide 1-to-1 in home care for a wonderful client located in the Bethel Park area. · The ideal candidate for this opening would have experience working with adult trach & vent clientsOR t ...

  • NutriTech

    Registered Dietitian

    2 weeks ago


    NutriTech Johnstown, United States

    THIS IS THE JOB FOR YOU... · NutriTech will provide ongoing support to ensure you are a successful consultant · We are looking for an RD 12-16 hours a week for a CCRC in Johnstown Ohio. · Flexible schedule and does allow for some remote work. · **Duties**: · - Conduct patient ass ...


  • Luxor Gardens Johnstown, United States

    Luxor Gardens is seeking out a strong, goal oriented individual to become our new Assistant Property Manager with a focus on marketing our property to potential prospects and providing high quality customer service to our current residents. · **Role Description** · This is a full ...


  • Laurel View Village Davidsville, United States

    **Laurel View Village**: · - Vision: Inspire purpose and create possibilities · - Mission: Through Christ's love, we strive to foster a community that provides opportunities to live with purpose, vibrancy, and independence. · - Core Values: Collaboration, Integrity, Respect, Grac ...


  • Conemaugh Memorial Medical Center Johnstown, United States Full time

    Who We Are: · People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Conemaugh Memorial Medical Center is the largest healthcare provider in west central Pennsylvania, serving over a half-million patients each year. Conem ...


  • Conemaugh Memorial Medical Center Johnstown, United States Full time

    Who We Are: · People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Conemaugh Memorial Medical Center is the largest healthcare provider in west central Pennsylvania, serving over a half-million patients each year. Conem ...