Jobs
>
Derry

    Patient Relations Coordinator - Sellersville, United States - Grand View Hospital

    Grand View Hospital
    Grand View Hospital Sellersville, United States

    3 weeks ago

    Default job background
    Description

    Responsibilities:


    The Patient Relations Coordinator functions as an ombudsman and liaison, interfacing with patients, families, staff, and administration, to respond to and resolve issues relative to patients expressing dissatisfaction with hospital services or other problems during or following their hospitalization; and, to act as a resource by providing needed information, services and education to patients, families and staff.


    Essential Functions:

    Works with patients/families and/or patients significant other in a timely and efficient manner to ensure or improve satisfaction with hospital services.

    Identifies and addresses patient/family/significant other complaints, grievances, problems, inquiries or expressions of concern by working with hospital staff and management.

    Identifies and addresses trends or opportunities for improvement in a prompt manner.

    In the absence of the Patient Relations representative, at times when volunteers stand in for that person, the representative is to follow-up and follow-through on issues that may be identified.

    To the extent possible, visits patients who are admitted (or if the patient cannot effectively represent his/her views, the significant others of that patient) within 24 to 48 hours of the admission, advised of the availability and role of the representative and told how to contact him/her should the representatives services be required.

    Assists in continuously assessing the overall quality of the patient care delivery process in order to identify areas for improvement.

    Works with administration and/or department managers to conduct follow-up on standardized patient satisfaction surveys.
    Provides in-services and/or counseling as requested by management regarding customer service standards.
    Reinforces, through daily involvement with staff, our commitment to quality service.
    Performs special studies, projects, other tasks/functions as may be assigned, such as, Notary Services.
    Maintains records/documentation of all professional contacts and interviews on a daily basis to follow patients?
    Drafts a yearly departmental budget for review and subsequent approval by the Risk Manager.
    Acts as contact person when replacing/reimbursing for lost/damaged articles as indicated.


    Qualifications:

    Education and Experience:

    High School Diploma/GED, required
    Over 3 years in the health-care field and experience in a supervisory position, required
    Bachelor's Degree Preferred
  • Grand View Hospital

    patient relations coordinator

    3 weeks ago

    Grand View Hospital Sellersville, PA , USA, United States

    Responsibilities · The Patient Relations Coordinator functions as an ombudsman and liaison, interfacing with patients, families, staff, and administration, to respond to and resolve issues relative to patients expressing dissatisfaction with hospital services or other problems du ...

  • Grand View Health

    Patient Relations Coordinator

    3 weeks ago

    Grand View Health Sellersville, United States

    Responsibilities · Recruitment Summary: · The Patient Relations Coordinator functions as an ombudsman and liaison, interfacing with patients, families, staff and administration to respond to and resolve issues relative to patients expressing dissatisfaction with hospital servic ...

  • Silgan Plastics

    Production Support Coordinator

    2 weeks ago

    Silgan Plastics Ligonier, United States

    For more than 50 years, Silgan Plastics has defined the plastic bottling industry from technical innovation to creative packaging solutions. No matter what your packaging needs, Silgan can and will handle them. From creation to commercialization, our customized approach to each c ...

  • Ti Automotive

    HR Generalist/payroll

    2 weeks ago

    Ti Automotive Ligonier, United States

    **Responsibilities of HR Generalist/Payroll Position**: · - Process the hourly payroll including calculation, printing and posting to ledger. · - Assist with daily, monthly and year end processing. · - Serve as resident expert for all plant payroll inquiries. · - Performs related ...

  • Grace Inspired Living

    Director of Nursing

    1 day ago

    Grace Inspired Living Sellersville, United States

    Are you ready to pursue a rewarding career that inspires others and makes a positive difference? We are looking for a seasoned RN to Come and Join our team as a Director of Nursing at our Community at Rockhill · We are located in Sellersville, PA at 3250 State Road · About Us: · ...

  • Grand View Hospital

    inpatient social worker

    3 weeks ago

    Grand View Hospital Sellersville, PA , USA, United States

    Responsibilities · The Social Worker provides supportive and informational counseling and discharge planning to adult, pediatric, adolescent and geriatric patients/families as it relates to the patient's emotional, functional, financial and social adjustment to illness, hospitali ...

  • Grand View Hospital

    inpatient social worker

    3 weeks ago

    Grand View Hospital Sellersville, PA , USA, United States

    Responsibilities · The Social Worker provides supportive and informational counseling and discharge planning to adult, pediatric, adolescent, and geriatric patients/families as it relates to the patient's emotional, functional, financial, and social adjustment to illness, hospita ...

  • Grand View Hospital

    inpatient social worker

    3 weeks ago

    Grand View Hospital Sellersville, PA , USA, United States

    Responsibilities · The Social Worker provides supportive and informational counseling and discharge planning to adult, pediatric, adolescent, and geriatric patients/families as it relates to the patient's emotional, functional, financial, and social adjustment to illness, hospita ...

  • Germer International

    Plant Director, Human Resources

    2 weeks ago

    Germer International Sellersville, United States

    Director Human Resources · Scope of the role · The HR Business Partner leads and manage the people agenda for the site in line with business needs and functional priorities. The role holder will act as a coach, mentor and HR subject matter expert responsible for providing partn ...

  • Grand View Hospital

    registered nurse, rn, wound care

    3 weeks ago

    Grand View Hospital Sellersville, PA , USA, United States

    Responsibilities · The Registered Nurse (RN) is responsible for the coordination of clinical activities of the Wound Care Center. These include, but are not limited to, utilization skills in organization, planning, implementing, evaluating and providing care through the use of ho ...

  • Piramal Enterprises

    Accounting Manager

    1 week ago

    Piramal Enterprises Sellersville, United States

    Job Overview · The Accounting Manager will prepare and maintain financial records to track the organization's assets, liabilities, profit and loss, tax liabilities, and other related financial activities. · Education and Experience · * Bachelor's degree in Accounting, or related ...

  • St. Luke's Hospital

    Housing Specialist

    3 weeks ago

    St. Luke's Hospital Sellersville, United States

    · St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to exce ...

  • St. Luke's Hospital

    Mental Health Counselor Full Time Evenings

    3 weeks ago

    St. Luke's Hospital Sellersville, United States Full time

    St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset Individually and together, our employees are dedicated to satisfying the mission · of our organization which is an unwavering commitment to exce ...

  • Horse Inc

    Line Cook

    3 weeks ago

    Horse Inc Sellersville, United States

    Job Description · Job Description Job Summary · Prepares, seasons, and cooks dishes, such as soups, meats, vegetables, or desserts in restaurant. · General Accountabilities · Inspects and clean food preparation areas or serving areas to ensure safe and sanitary food-handling prac ...

  • St Luke's University Health Network

    endoscopy technician

    3 weeks ago

    St Luke's University Health Network Sellersville, PA , USA, United States

    St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excelle ...

  • US Oncology, Inc.

    Oncology RN

    2 weeks ago

    US Oncology, Inc. Sellersville, PA, United States Part time

    Overview · Alliance Cancer Specialists, the most extensive community-based oncology practice in Southeastern PA, is growing our Clinical team We are seeking a Part-time Oncology RN. The perfect candidate will be a compassionate, detail-oriented individual excited to join our hard ...

  • Grace Inspired Living

    Director of Nursing

    3 hours ago

    Grace Inspired Living Sellersville, United States

    Are you ready to pursue a rewarding career that inspires others and makes a positive difference? We are looking for a seasoned RN to Come and Join our team as a Director of Nursing at our Community at Rockhill · We are located in Sellersville, PA at 3250 State Road · About Us: · ...

  • St. Luke's Hospital

    Endoscopy Technician

    6 days ago

    St. Luke's Hospital Sellersville, United States

    St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excelle ...

  • St. Luke's Hospital

    Full-Time Assessor

    3 weeks ago

    St. Luke's Hospital Sellersville, United States Full time

    St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excelle ...

  • Solar Atmospheres Inc

    Field Service Technician/Engineer

    2 weeks ago

    Solar Atmospheres Inc Sellersville, United States

    · Are you a mechanically inclined individual with a strong electrical background looking for a career change? Solar Manufacturing might be the place for you. · We are looking for a Field Service individual to join our growing team. Our Field Service employees are expected to tr ...