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    Account Manager - Raleigh, United States - ArcBest

    ArcBest
    ArcBest Raleigh, United States

    4 days ago

    Default job background
    Description

    What You'll Do

    Your contribution may include:

  • Develop sales strategies and a comprehensive understanding of customers' business models.
  • Identify customer challenges; develop and implement solutions to create opportunities.
  • Make sales calls and presentations to customers of all sizes.
  • Manage business relationships and entertain customers.
  • Monitor the Company's industry competitors, new products, and market conditions to understand a customer's specific needs.
  • Conduct calls and face-to-face meetings with customers.
  • Aggressively pursue customers using networking, social media, customer referrals, etc.
  • Obtain and develop new accounts utilizing Company techniques and methods.
  • Maintain and grow expertise of ArcBest service offerings.
  • Collaborate with customers, front-line management, and various ArcBest departments.
  • Negotiate service requirements and prices; establish service packages.
  • Create service solutions for customers' unique business problems, and initiate pricing.
  • Assist in collection process and cargo claim prevention, as needed.
  • Maintain accurate territory account information in ArcBest database.
  • Complete monthly sales audit reports and expense reports, as company guidelines require.
  • Complete itinerary and call report as required by Company guidelines and IRS regulations.
  • Conduct and receive phone calls and emails to identify opportunities, solve problems, build relationships, secure profitable business, and increase market share.
  • Exhibit excellent customer service.
  • Maintain a positive, customer-focused attitude in a highly intense environment.
  • Interact with all employees and customers in a professional and courteous manner.
  • Work in a team setting to accomplish goals.
  • Other duties and projects, as assigned.

    • As a Account Manager, you will be a member of the ArcBest Sales team.Your hours will be Monday through Friday, 8:00am to 5:00pm, with irregular hours that may occur depending on workload.

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