-
Drilling Equipment Product Support Specialist
3 weeks ago
Epiroc AB Harrisburg, United States**Functional area**:Service**Onsite or Remote**:Remote**Primary Skills**:Critical Thinking,Problem-solving,Time Management,**Country/Region**:US**City**:Harrisburg**Location**:Harrisburg, PA, US, 17122 · - Salt Lake City, UT, US, 84104 · - Temecula, CA, US, 92590 · - Salt Lake Ci ...
-
Product Support
3 weeks ago
Cleveland Brothers Equipment Company Harrisburg, United StatesJob Description · Job DescriptionSummary: The ISR is responsible for establishing and maintaining a business relationship with customers and prospects within his or her assigned territory and to qualify, propose and close product support solutions. The ISR will be the primary poi ...
-
Sr Product Support Coordinator ProResources
1 week ago
Herc Rentals Harrisburg, United StatesFounded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with trailing twelve month total revenues of nearly $3.3 billion as of March 31, 2024. Herc Rentals' parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange ...
-
Product Support Specialist
2 weeks ago
PHOENIX CONTACT GmbH & Co Harrisburg, United States**Product Support Specialist** · at Phoenix Contact Middletown, Pennsylvania **SYNOPSIS**: · Product Support Specialists (PSS) provide level 1 technical support to Phoenix Contact customers, sales personnel and channel partners. The Product Support Specialist will be responsibl ...
-
Cleveland Brothers Equipment Harrisburg, United StatesHarrisburg · Harrisburg, PA, USA · Base + Commission · Full Time · *Full Benefits* · Represent Dealer Parts and Service Departments in a sales capacity for the assigned territories, York, Dauphin, Cumberland and Adams to promote and sell parts products, Dealer services, and ...
-
Gentran Production Support
8 hours ago
Kalven Technologies Camp Hill, United StatesPrimary responsibilities · Gentran Production support to help with Business questions and requests Minor Development may be required for fixes in case of any issues Should know how to read EDI maps · **Job Type**: Contract · Pay: From $45.00 per hour · **Benefits**: · - 401(k) · ...
-
Sr Product Support Coordinator ProResources
1 week ago
Herc Rentals Harrisburg, United StatesPress Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Select how often (in days) to receive an alert:Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with trailing twelve month total revenues of near ...
-
Sr Product Support Coordinator ProResources
1 week ago
Herc Rentals Harrisburg, United StatesPress Tab to Move to Skip to Content Link · Select how often (in days) to receive an alert: · Select how often (in days) to receive an alert: · Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with trailing twelve month total revenue ...
-
Agent Support Specialist
3 weeks ago
Integrity Marketing Group Harrisburg, United States**About Ritter Insurance Marketing** · Ritter Insurance Marketing is an independent marketing organization supporting independent insurance agents in the senior health and life insurance market. Based in Harrisburg, Pennsylvania, Ritter has satellite offices in New York, Nebraska ...
-
Director Curriculum Development
3 weeks ago
Pearson Harrisburg, United States**Company description**: · We are the world's learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at ...
-
Vendor Managed Inventory Specialist
3 weeks ago
MSC Industrial Supply Co. Harrisburg, United States**Build a better career with MSC.** · Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operati ...
-
Territory Sales Manager
3 weeks ago
DESIGNS FOR HEALTH INC Harrisburg, United States_Designs for Health is an industry-leading and rapidly growing manufacturer and distributor of nutritional supplements offered primarily through health care practitioners. By providing comprehensive support through our extensive product line, ongoing clinical education, and pract ...
-
Product Specialist
3 weeks ago
Integrity Marketing Group Harrisburg, United States**About Ritter Insurance Marketing** · Ritter Insurance Marketing is an independent marketing organization supporting independent insurance agents in the senior health and life insurance market. Based in Harrisburg, Pennsylvania, Ritter has satellite offices in New York, Nebraska ...
-
Onesis Functional Director
3 weeks ago
PA State System of Higher Education - System Office Harrisburg, United States**This is a three year temporary position, with the possibility of renewal.** · Reporting to the Vice Chancellor for ASA and Chief Academic Officer, and with latitude for project management and decision making with university functional directors, the OneSIS Functional Director p ...
-
Loan Quality Assurance Team Leader
2 weeks ago
Mid Penn Bancorp Inc. Harrisburg, United States**A great company begins with a great team Mid Penn Bank is actively seeking a Quality Assurance Loan Review Team Leader in Harrisburg, PA.** · *** · **Position Overview** · This position is responsible for supervising, directing, and guiding the staff and activities of the Loan ...
-
Merchandiser Full-time
2 weeks ago
ABARTA Coca-Cola Beverages Harrisburg, United States Full time**Company**: ABARTA Coca-Cola Beverages · **Department**: Harrisburg Merchandising Team 2 · **Job Location**: 4900 Harrisburg, PA · **Other Potential Locations**: Mechanicsburg, PA; Carlisle, PA; Gettysburg, PA; Hanover, PA · We are actively seeking enthusiastic team players who ...
-
Field Technician
3 weeks ago
Mobile Technologies Inc. Harrisburg, United StatesJob Overview: As a Level 1 Technician specializing in retail displays and security systems, you will play a crucial role in supporting Level 2 and Level 3 technicians in the installation, maintenance, and troubleshooting of retail display setups, proprietary security systems, ele ...
-
Strategic Account Representative- Customer
2 weeks ago
D&H Harrisburg, United States**SUMMARY** · Inside sales person focused on prospecting and on activating leads, onboarding new reseller customers, and selling to these new accounts. · **ESSENTIAL DUTIES AND RESPONSIBILITIES**: · - This will be a heavily-outbound phone sales position, designed to find and acti ...
-
Member Services Representative
2 weeks ago
Capital Blue Cross Harrisburg, United StatesPosition Description: The Member / Provider Services Representatives ( Responsibilities and Qualifications: · **Duties and Responsibilities**: · - Member-Focus: · - Manage telephone, electronic, and face-to-face interactions professionally, efficiently and with excellent communic ...
-
Adobe Robohelp Developer
3 weeks ago
ATC Harrisburg, United StatesThe Technical Specialist provides technical design expertise, defines what technical requirements are needed to support defined business requirements, participates in reviews system performance issues, reviews test plans, and provides technical guidance to the Application Team an ...
Product Support - Harrisburg, United States - Cleveland Brothers Equipment Company
Description
Job Description
Job DescriptionAbout Us: Founded in 1948, Cleveland Brothers Equipment Co., Inc., is the exclusive Cat dealer of western and central Pennsylvania, northern West Virginia and western Maryland, providing new, used and rental equipment, parts and service.
Cleveland Brothers supplies a vast variety of solutions and products, including construction machinery, industrial diesel and gas engines and generators, air compressors and boosters, oil and gas machinery and much more, in addition to full truck service for all makes and models. With 29 locations, customers have access to all of the parts and equipment needed to get the job done, backed by industry-leading technicians and staff. For more information, please visit www.ClevelandBrothers.com.
Summary: The ISR is responsible for establishing and maintaining a business relationship with customers and prospects within his or her assigned territory and to qualify, propose and close product support solutions. The ISR will be the primary point-of-contact for the customer, and a conduit for any and all information relevant to dealer parts, maintenance supplies and services.
Essential Duties and Responsibilities (other duties may be assigned):
• Continue to develop expertise in machine parts, maintenance supplies and service through training, research and perpetual learning.
• Expand contacts within the dealership as a resource for customers.
• Recommend dealer and Cat solutions to improve cost-per-hour and demonstrate value.
• Manage an account base primarily using the telephone to deploy a disciplined call campaign, qualify accounts, update the customer's contact information, develop the relationship, and uncover opportunities for Cat/dealer solutions.
• Complete 120 successful customer calls per week.
• Maximize parts and service sales by promoting all aspects of the dealer's offerings.
• Establish a personal working relationship with customers based on value, knowledge, trust and character.
• Monitor and report all pertinent market information relative to competitive activity, customer information and product performance.
• Achieve the planned annual rate of call (PAR) for each customer.
• Provide leads for new equipment sales to the appropriate dealer contact.
Qualifications:
To perform the job successfully, an individual must have good technical skills, people skills, and problem-solving capabilities, and be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
College or technical degree, or equivalent experience.
Language Ability:
Ability to read and interpret documents such as safety rules, engineering drawings, operating and maintenance instructions and procedure manuals.
Technical language skills required, along with the ability to write routine reports and effective correspondence, and to speak effectively over the phone.
Math Ability:
Ability to calculate figures and amounts such as averages, percentages, geometry, and statistics.
Mechanical Ability:
Ability to understand the basic dynamics of equipment operation and design, and product applications.
Computer Skills:
Demonstrate proficiency in the software applications of Microsoft Excel, Word and PowerPoint; dealer customer relationship management system (CRM); dealer business system; dealer email system.
Work Environment:
The work environment characteristics described are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of the job, the employee is frequently exposed to work near moving mechanical parts and outdoor weather conditions. The employee is occasionally exposed to fumes, airborne particles, and risk of electrical shock. The noise level in the work environment is moderate.
Physical Ability:
Must be able to occasionally drive to customer work sites and lift up to 50 lbs.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
