Loan Quality Assurance Team Leader - Harrisburg, United States - Mid Penn Bancorp Inc.

Description

This team is a critical component of the Loan Operations department, the work product of which must be of the highest possible quality.

• Ensures that this team produces the highest possible product quality and within agreed upon service delivery agreements; the documents reviewed by this team must mirror loan approvals, must be 100% accurate, must be thorough and compliant with State and Federal laws in all respects.
• Ensures that staff members are fully trained on systems they must use to do their jobs.
• Ensures that staff members are fully aware of all applicable policies, compliance, legal and vocational requirements, essential to fulfilling the team's service and product delivery mission.
• Participates in and supports crosstraining with other quality assurance areas.
• Shares information with others that may benefit from his/her expertise.
• Seeks coaching and feedback to ensure high performance.
• Oversees the daily review of all Commercial, Consumer, Residential, SBA, Swap and Participation loans, assisting with the reviews as work volume dictates.
• Ensures all appropriate documentation is received and maintained to meet or exceed compliance and regulatory guidelines.
• Develops and monitors efficient/effective workflow processes.
• Demonstrates high standards of integrity, honesty, and fairness.
• Role models attitudes and behaviors consistent with organizational values and expectations; demonstrates and promotes Unwavering Service Standards.
• Is present and available to employees; interacts with employees in a way that fosters employee engagement.
• Supports and applies organizational practices and policies in a fair and professional manner.
• Communicates expectations and provides feedback to ensure the best results; creates an atmosphere where communication is encouraged.
• Supervises assigned employees.

• Partners with members of the Human Resources team to source, select, and onboard new employees.
• Plans, assigns, and directs work.
• Manages employee time and attendance; ensures accuracy of time and attendance records; approves timecards in a timely manner for payroll processing.
• Manages employee performance and behavior; provides timely documented feedback; partners with employee to complete a written Individual Development Plan.
• Motivates team members by using appropriate methods of reward and recognition.
• Openly communicates with team regarding pertinent policies and procedures affecting the department and/or their jobs.
• Ensures all assigned employees adhere to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the organization's compliance with all regulatory requirements.
• Ensures that assigned employees complete all mandatory compliance and regulatory training assigned by the stated due date.
• Monitors work completion to ensure that deadlines are met, and that required work is performed per expected schedule or pace.
• Manages loan and document exceptions and escalates accordingly.
• Identifies trends within data and works with the management team to formulate findings into recommendations with solutions.
• Create and maintain new loan reporting; includes production status and volume reporting.
• Monitors, publishes, and assists in resolving all trailing, noncritical, and critical exceptions.
• Aggressively manages reports and attempts to mitigate the bank's risk by closely monitoring loan and document exceptions and escalating them appropriately.
• Handles direct communications with internal and external customers to ensure quality service.
• Handles internal and external customer telephone calls.
• Responds to inquiries relating to his/her area of expertise, or to requests from customers, other personnel etc., within given time frames and within established policy.
• Communicates with management and staff personnel to integrate goals and activities.
• Performs tasks, which are supportive in nature to the essential functions of the job, but which may be altered or redesigned depending upon individual circumstances.
• Regular and predictable attendance is required.

• A high school diploma or equivalent with an emphasis in a business curriculum. Some college or degree preferred.
• A minimum of five (5) years related experience required with a broad exposure to various portfolio segments (Commercial, Residential, and Consumer lending)
• Strong knowledge of loan perfection, loan documentation, title policies, appraisals, insurances, environmental as