Program/ Project Manager - Bethesda, United States - NetImpact Strategies

Description

Job Description:

NetImpact is looking for a Program/ Project Manager. In this role, you will deliver the services identified in the contract. The Program Manager will be the main Point of Contact (POC) for the services and deliverables provided under the contract. Program Manager will ensure cohesiveness between all Tiers, develop, execute process improvements, and ensure high levels of customer satisfaction.

The right candidate will work well with a team, exhibit excellent customer service skills, and be self-motivated, seeking ways to improve the environment. This is a completely remote job.

Responsibilities:

• Provides leadership and direction for Project and Program management staff, providing client and project management support, leading to high-quality client delivery.
• Ensures that projects adhere to Quality Management System, including tools and industry best practices, and that adequate status reporting, reviews, and other control tools are employed to keep projects on track and customers fully informed of status.
• Ensures that risks and issues identified are driven to closure. Serves as an initial escalation point within the Business Unit for issues escalated from the project teams.
• Implements cross-project/cross-organization reporting. Develops standards and drives implementation of consistent project-level reporting among PMs.
• Mentors and coaches Business Unit Project and Program Managers, assisting with HR issues, recruiting, and career progression.
• Provide overall financial management for task orders to maintain and grow profitability.
• Develop and maintain existing customer relationships to foster program growth.
• Provide management and leadership on support services, including IT infrastructure, network engineering, systems administration, call center, Desk-side Support, systems security, and software applications.
• Plan, initiate, and manage projects.
• Lead and guide the work of technical staff.
• Serve as liaison between business and technical aspects of projects.
• Plan project stages and assess business implications for each stage.
• Monitor progress to ensure deadlines, standards, and cost targets are met.

Required

• Five (5) consecutive years of demonstrated successfule management of multifaceted technical programs and Performance Work Statements and Certifed Project Management Professional (PMP) or Eight (8) consecutive years of demonstrated successful management of multifaceted technical programs and Performance Work Statements
• Experience in management and direction of large, cross-functional programmatic and technical teams
• Strong ability to anticipate client needs, serve as a trusted partner, and make recommendations for improvement
• Excellent presentation and communication skills in both oral and written form
• Ability to manage dynamic deadlines and adaptability to shifting priorities
• Ability to effectively coordinate and collaborate with clients
• Ability to balance client needs and level set expectations based on team capacity
• Attention to detail and maintaining proactive communication
• Excellent problem-solving and analytical abilities
• Strong customer service and interpersonal skills

Preferred

• Federal Consulting Industry Experience Preferred

#LI-Remote

Perks of working at NetImpact Strategies

• Your health comes first we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team
• Invest in your future 401(k) Plan Immediately vested employer contributions; no matching required
• Work hard, play hard we offer a generous Paid Time Off (PTO) policy and observe ALL ten (10) federal holidays
• Pawsitively pawesome Pet Insurance (because our little critters are part of our families, too)
• Invest in your education Tuition reimbursement, internal training programs, & company-sponsored industry certifications
• Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019 & 2020
• Have fun and celebrate and give back Team building activities, community volunteering, quarterly HQ days, & an offsite annual awards banquet

ABOUT US

NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpacts core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government.

ACCESSIBILITY NOTE

NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (ADA), and applicable state and local laws. It is NetImpacts policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individuals disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpacts online employment application, please contact

EQUAL OPPORTUNITY EMPLOYER

NetImpact is committed to the development of a creative, diverse, and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at NetImpact will be based on merit, qualifications, and abilities. NetImpact does not discriminate against any person because of race, color, creed, religion, sex (including gender identity, sexual orientation, and pregnancy), marital status, national origin, disability, age, veteran status, genetic information or any other characteristic protected by federal, state, and local laws (referred to as "protected status").