Program Coordinator - Richmond, United States - VCU Health

Description

Program support role for the MCS/VAD [Mechanical Circulatory Support/Ventricular Assist Device) team, collaborating with the clinical providers to capture equipment related needs through the patient's trajectory (pre-implant, inpatient, discharge readiness, and post-discharge follow through to end of life). Maintains inventory documentation for the program as required by TJC (The Joint Commission). Works with the team to assist with Quality improvement and safety requirements.

Essential Job Statements

Equipment coordination:

Inventory management of MCS peripheral devices and related equipment

• Maintain equipment storage and cleaning
• Perform quality checks and data downloads
• Manage and track yearly maintenance and DME on existing patient devices through computer based programs
• Interaction with manufacturers/DME[Durable Medical Equipment] in regards to equipment management
• Assist patient care team with equipment recalls
• Coordinate purchase and delivery of new and replacement equipment
• Interacts with transplant administration in the purchasing and budgetary process

Identifies when LVAD [left ventricular Assist Device] candidate is being evaluated and then implanted

• Works with team members to send over referral materials to appropriate DMEs
• Orders, prepares, and distributes appropriate equipment for discharge

Interaction and liaison between MCS [Mechanical Circulatory Support] team and Biomedical Engineering for equipment safety, management and trouble-shooting

Notifies appropriate local power companies and EMS [emergency Medical Services] providers prior to patient discharge

Supports education of clinical staff and patients

Participates in VAD Day

Maintains competency in all MCS devices and related equipment

Supports quality analysis

Participates with the clinical team in the implementation and evaluation of the MCS Program

• Assists with gathering INTERMACs QOL ** patient surveys, and patient satisfaction data

Performs appropriate data entry and documentation

Identifies areas for patient care improvement/safety

Communicates effectively with

Patients and care providers

Members of the multidisciplinary team within and outside the organization

Manufacturers, vendors and DME involved in the care of MCS patient

Other duties as assigned

Patient Population

Demonstrates the knowledge and skills necessary to provide equitable care appropriate to the age of the patients served on their assigned unit.

Employment Qualifications

Required Education:

High School Diploma or equivalent.

Combination of education and experience may be considered in lieu of a degree.

Preferred Education:

Associate degree or higher, preferably in medical related context

Licensure/Certification Required:

None

Licensure/Certification Preferred:

none

Minimum Qualifications

Years and Type of Required Experience

2 years in customer service, office administrative task

Other Knowledge, Skills and Abilities Required:

Proficient in Microsoft office and computer database programs.

Cultural Responsiveness

Other Knowledge, Skills and Abilities Preferred:

Medical terminology, office administrative,

Working Conditions

Periods of high stress and fluctuating workloads may occur.

General office environment.

Required to car travel to off-site locations, occasionally in adverse weather conditions.
May be exposed to limited hazardous substances or body fluids. *

May be exposed to human blood and other potentially infectious materials. *

May have periods of constant interruptions.

Prolonged periods of working alone.

* Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

Physical Requirements

Physical Demands: Lifting/ Carrying (0-50 lbs.), Lifting/ Carrying lbs.), Push/ Pull (0-50 lbs.), Push/ Pull lbs.), Stoop, Kneel, Squat

Work Position: Sitting, Walking, Standing

Additional Physical Requirements/ Hazards

Physical Requirements: Manual dexterity (eye/hand coordination), Hear alarms/telephone/tape recorder, Reach above shoulder, Repetitive arm/hand movements, Finger Dexterity, Color Vision, Acuity – near, Acuity – far

Hazards: Exposure to potential electrical shock

Mental/Sensory – Emotional

Mental / Sensory: Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking

Emotional: Fast pace environment, Steady Pace, Able to Handle Multiple Priorities, Frequent and Intense Customer Interactions, Able to Adapt to Frequent Change

EEO Employer/Disabled/Protected Veteran/41 CFR