- The Account Manager is responsible for managing executive relationships with members of The Hackett Groups Advisory programs.
- The Account Manager should achieve a minimum 60% renewal rate (in Annual Contract Value or ACV) for their assigned client list.
- Maximize membership ROI not exclusive of increasing client engagement, expressed in terms of quantifiable metrics: meeting recruitment (Executive Summits, Leadership Forums, Best Practices Conference); webcast participation; inquiry and executive briefing usage; performance study completions; downloads and logins.
- Support overall program growth and development by proactively taking on additional tasks.
- Maximize the ACV renewal rate by developing and maintaining an engagement plan for all assigned accounts.
- The AM must hold assigned Advisors accountable, ensuring consistent client engagement with Hackett.
- Achieve assigned renewal forecast accuracy within a +/- 10% accuracy rate on a quarterly basis.
- Develop collaborative relationships at 100% of client accounts with the program sponsor, economic buyer, main contact, etc.
- Minimize the impact of client contact turnover by identifying new program sponsors and champions within each client company.
- Identify opportunities for cross-selling additional BAS memberships, as well as Transformation and Benchmarking engagements, to existing BAS members.
- Ensure the on-time delivery and overall quality of outbound client communications, including Monthly Program Bulletins, Webcast Reminders, Event Invitations, etc.
- Ensure effective new client onboarding by conducting initial welcome calls, clarifying program deliverables, and educating clients on how to maximize the value of membership.
- Align the value proposition of the program to the clients key objectives and areas of interest by understanding the changing business terrain that clients face.
- Remain current and knowledgeable on all Advisory program offerings and Advisor staff competencies to align Advisory resources with client needs.
- Maintain compliance with all firm policies and procedures (e.g. time reporting, PMP Processes)
- Execute on professional development goals (e.g. skills development, capability expansion, internal client relationship management).
- Achieve mastery in problem solving and troubleshooting skills.
- Regularly seeks and contributes expertise/insight across internal teams, facilitating exchange of ideas and application of best practices.
- DSO: Proactive maintenance and pursuit of all assigned invoices.
- Communicate effectively over the phone with client executives.
- Develop effective written communications on a consistent basis.
- Work collaboratively within the Advisory team to improve the overall skills and capabilities of the team.
- Understand the Hackett core methodology and research concepts and effectively articulates them to clients.
- Maintain proficiency in client management tools , Advisory Workbench, Inquiry Tool, etc.). Ensure accurate maintenance of program data in all tools.
- Support Advisory events ensuring a seamless client experience.
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Account Manager - Atlanta, United States - The Hackett Group Inc
Description
Practice Name: Hackett Groups Executive Advisory Practice
Job Title: Account Manager
Job Location: Atlanta, GA
Who We Are:
The Hackett Group (NASDAQ: HCKT) is an intellectual property-based consultancy and leading enterprise advisory, benchmarking, and best practices implementation firm to many of the worlds leading companies.
The Hackett Group, a leading global strategy and operations consulting firm, offers evidence-based business advisory programs to assist executives on issues of strategy development as well as day-to-day operations. We offer function-specific expertise in all the major business functions as well as expertise in enterprise-wide concerns such as business performance management and business process outsourcing. Function-specific advisory programs are available for finance, HR, IT, procurement, and global business services.
ACCOUNT MANAGER
In addition to the qualifications listed above, the Hackett Group and the Executive Advisory Practice place a high emphasis on relevant personal qualities such as creativity, resourcefulness, and entrepreneurial spirit.
