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    Customer Experience Analyst - Colmar, United States - Dorman Products

    Dorman Products
    Dorman Products Colmar, United States

    5 days ago

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    Description

    **Customer Experience Analyst**

    **Location:** Colmar, PA, US Dorman Products, a $1B global supplier of aftermarket automotive parts, is seeking a Customer Experience Analyst to join our growing team. The Customer Experience Analyst is a critical member of our Supply Chain team that will drive supply chain performance improvements from Dorman through to our customers customer. If you have a passion ensuring customers have a voice and want to grow your career in Supply Chain than this is the role for you

    **In this role you are responsible for, but not limited to:**

    Act as primary liaison between Customer replenishment organization, Dorman Supply Chain and Sales to drive improvements in performance as measured by customer

    Lead development and maturation of monthly CPFR process (Collaborative Forecasting, Planning and Replenishment) for assigned customers to deliver exceptional supply chain performance and deliver value

    Drive set up process for new product in customer and Dorman systems to ensure flow of replenishment to drive incremental revenue

    Drive performance improvements through use of data and analytics

    Build and enhance customer relationships

    Identify gaps in service levels to limit potential fine or penalty exposure and initiate solutions

    Proactively identify opportunities for process improvement across all functions

    **Minimum Qualifications**

    1 year of experience in Logistics and/or Customer Supply Chain or B.S. in Supply Chain/Business.

    Passion for improving business results through collaboration and use of analytics

    Intermediate level Microsoft Office experience required (Word, Excel, and PowerPoint).

    Effectively work in a team environment collaborating cross functionally across the end-to-end supply chain to drive improved business results

    **Preferred Qualifications**

    2+ years of experience Supply Chain, Logistics and/or Customer Experience

    Bachelors degree; Supply Chain, Business or General Studies.

    Knowledge of SAP, Excel, Business Objects a plus

    Dorman Products, Inc. is an equal opportunity employer; we value a combination of ideas, perspectives and cultures. EEO/AA Employer M/F/D/V.

    Candidates must pass a background check and drug test, as applicable for the role.

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