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    Junior Customer Service Assistant - Virginia, United States - INSPYR Solutions

    INSPYR Solutions
    INSPYR Solutions Virginia, United States

    2 weeks ago

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    Description

    Title:
    Senior Customer Service Representative

    Duration: 6-month contract to start

    Customer Service Representative (CSR) for the Overseas Military Banking Program (OMBP) will assist customers verbally when accepting phone calls and through written responses via online banking messages.

    CSR is responsible for providing a positive customer experience that leads to improved satisfaction. They will be expected to follow established policies, procedures, and guidelines. Assisting with account inquiries
    Performing general account maintenance
    Assisting with online and mobile banking questions or problems
    Conducting account closures
    Processing data entries, educating customers on self-service options
    Off phone duties as assigned.

    Proficiency in basic computer skills and ability to navigate multiple software systems
    Minimum of one year Customer Service experience

    1-3 years' experience working in a Contact Center environment
    Proficient in Microsoft Word, Excel and Outlook

    Comprehensive medical benefits
    401(k) retirement plan
    ...Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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