Shelter Assistant - Charleston, United States - One80 Place

Description

Shelter Assistants are responsible for maintaining a safe, housing-focused, trauma informed environment as they work to support individuals who are experiencing homelessness move to permanent housing.

• Completes an initial needs assessment and acts upon critical needs appropriately and immediately.
• Orients clients to the shelter, programs and review shelter expectations, schedules, and goal of attaining permanent housing
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• Identify clients who need assistance securing housing documents. Examples include birth certificates, social security cards, income information, etc.

• Document pertinent client information. This includes client conversations, issues/concerns, progress towards housing goals and incidents.
• Report critical incidents immediately to the Shelter Manager.
• Collects all required data necessary for funding and statistical reports.
• Completes bed assignments in HMIS.
• Completes shelter exit forms.
• Report all facility maintenance, IT and alarm issues appropriately and timely.
• Report all needs for cleaning, laundry, meal preparation and effective operations to Operation Staff on duty and assist in other areas as needed to ensure seamless operations.

• Assures the safety of all One80 Place properties through frequent walk-throughs inspecting for any potential hazards, risks, or unsafe conditions.
• Reports any hazards to the Shelter Manager or Shelter Director.

• Works in collaboration with shelter and all other One80 Place staff to facilitate a team environment.
• Participates in One80 Place trainings and committees as requested.
• Actively participates in monthly staff and team meetings and commits to group decisions.
• Role models effective team behavior.
• Demonstrates effective communication skills in building relationships with all One80 Place employees, volunteers, vendors, Board of Director's, and clients.
• Report to the assigned shift on time, well-groomed, and in uniform.
• Substitutes for other staff when the need arises.

• Invites clients with case management appointments to remain at the shelter.
• Conduct housing stability groups and encourage shelter clients to attend.
• Actively engage clients in conversations about goals, goal planning, and needs.
• Assist with accomplishing specific tasks related to case plans.
• Maintain all shelter schedules.
• Prepare clients for meals and support kitchen staff in the dining areas.
• Communicate all pertinent information to other staff as needed.
• Assist community members on the phone and in person with various needs.
• Distribute mail as necessary.
• Provide medication to the appropriate clients when requested.
• Respond to any incidents to ensure support and safety for staff and clients.
• Provides Housing Crisis Line assistance when necessary to prioritize those with a housing crisis.
• Performs other relevant duties assigned by supervisor or other One80 Place management staff.

• High School Diploma.
• Two year's experience working with those experiencing homelessness or a similar population.
• Excellent interpersonal, verbal, and written communication skills.
• Demonstrated ability to work independently and as an effective team member.
• Ability to deal effectively with conflict and crisis in a calm manner to bring about a positive resolution.
• Able and willing to work rotating shifts (i.e., overnight, day and evening) as well as holidays, weekends.
• Reliable transportation.

• Requires the ability to solve problems, make decisions, and listen.
• Requires the ability to deal calmly in crisis situations.
• Requires the ability to relate effectively to diverse individuals and always maintain confidentiality and professionalism.
• Requires corrective vision and hearing to normal range; ability to move between service locations; sit and/or stand for long periods of time; ability to lift 25 lbs.
• Use of phones, computers, time clocks, security cameras, radios and general office machinery.