- Work with senior team members, program managers and internal partners to identify areas for operational improvement and coordinate the development of processes in response to recommendations.
- Continuously apply industry standards to EUC practices to enhance and identify meaningful daily, weekly, and monthly metric around activities for current operations and future toolsets.
- Develop reports and maintain dashboards to monitor and analyze EUC operations.
- Proactively monitor project data to identify time, cost or quality issues and report to appropriate internal personnel.
- Analyze, improve, and utilize reports to monitor on-going EUC efforts.
- Support program managers and internal partners with required data analytics such as ad hoc data mining, reporting and generation of support data.
- Conduct resource tracking, project variance updates and schedule development to effectively communicate project documents.
- Commitment to learn new methods, techniques and software to accomplish tasks and fulfill the needs of the organization.
- Maintain user confidence and protect operations through the maintenance of confidential information and compliance with Oncor Electric Delivery safety standards.
- Implement continuous process improvement through program evaluation and maintenance of best practices.
- Initiate, develop and maintain cross-functional relationships with various internal work groups.
- Ability to do multi-tasking and manage multiple projects.
- Performs all essential aspects and functions of the job as well as any other specific job requirements as assigned.
- Make recommendations for and assist in the development of data driven metrics and tracking mechanisms to determine the compliance with EUC KPI's.
- Knowledgeable in Scaled Agile Framework (SAFe) ways of working as it relates to EUC
- High school diploma with 4-6 years related work in computer information systems experience.
- Bachelor's degree with 3+ years' experience in a data analytical or statistical discipline preferred. Advanced analytic/computer skills preferred
- Knowledge and experience with the JIRA, ITSM, SCCM, or Workspace ONE is preferred
- Knowledge and experience with supporting End User Computing processes and procedures as it relates to desktops and laptops that are deployed in an organization's environment
- Knowledge of remediating and managing desktop related security vulnerabilities is preferred
- Experience in Microsoft Office applications with advanced EXCEL queries and VBA
- Knowledge of business intelligence, database/business analytics and data dashboard software
- Strong written, verbal, and interpersonal skills
- Self-starter with demonstrated organization skills
- Strong written/verbal communication and interpersonal skills
- Must have organizational and multi-tasking skills to effectively manage large volumes of work
- Capable of working with people of diverse background and varying levels of experience
- Knowledge of company operations, organizational structure, policies, procedures and the technology environment is a plus.
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Mid-Level Business analyst - Dallas, United States - RIT Solutions, Inc.
Description
Title:
Mid-Level Business analyst
Location:
downtown Dallas, TX, -local/hybrid
Duration: 12 month contract
Must have a valid LinkedIn profile
Summary
This position will be responsible for the development and maintenance of tracking all assigned initiatives, reporting, dashboards, forecasts and processes to aid in verifying vendor-suppled metrics, device deployment, strategic planning, and enablement of all EUC next generation efforts.
Key Roles & Responsibilities Directly or through others, the incumbent will:
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