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    Technical Support Manager - Tucson, United States - Rain Bird

    Rain Bird
    Rain Bird Tucson, United States

    2 weeks ago

    Default job background
    Description

    Overview:
    The Regional Service Manager will supervise a team of GSP Service Engineers to provide chargeable services for the territories supported by the USA service team, whilst assisting each SBU achieve their objectives

    Responsibilities:


    Providing services to customers, distributors, SBUs, and escalations for International RegionsSupervise the GSP Contact Center in the US in support of the Americas.

    Ensuring that the GSP center is staffed and trained appropriately to manage active contracts and achieve phone answering goals, improving both call answer times and Customer Satisfaction.

    Measuring Service Engineers performance based on utilization and quality of deliverables.
    Managing escalations to Product Management in a timely manner.
    Work with each of Rain Birds key SBUs to achieve agreed objectives.
    Take Customer phone calls and provide remote support, as required.
    Assist with CirrusPRO mapping, database builds and remote installations, as required.
    Prepare and report on metrics at the Quality Council.

    Leading the conversion of customers to our newest software and hardware solutionsDeveloping infrastructure to improve customer satisfaction, including Order Management and implementation of a Service CRM.Leading the development of standardized processes and adoptionAll other functions typical of a service manager.


    Qualifications:

    MINIMUM QUALIFICATIONS:


    Bachelors degree in engineering, Science, Business or a related field.5 years of management experience in a service or engineering environment.

    Experience in providing or managing services.
    Experience successfully driving a P&L.Excellent communication and interpersonal skills.
    Willingness to travel up to 25% on an as needed basis.
    Proven ability to lead, influence and manage multiple projects.
    Proven ability to implement change.


    DESIRED QUALIFICATIONS:
    Strong background in irrigation practicesFluency in Spanish or other foreign language(s)Thorough knowledge of Rain Bird Central Control productsPost graduate degree in Engineering or BusinessRain Bird is an Equal Opportunity Employer
    #J-18808-Ljbffr
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