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Director - Clean Energy & Transmission
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Enterprise Renewals Manager - San Francisco, CA, United States - Sigma Computing
Description
Are you curious to learn about customers and passionate about giving them the best customer experience? Partner with Customer Success to minimize attrition and drive Net Dollar RetentionDevelop professional and personal relationships with key stakeholders within each customer account
Work with customers to create a strategy for achieving goals and assist Customer Success with removing barriers to business growth
to improve product and customer experience
Leverage data to effectively guide meaningful customer conversations
Help identify opportunities for improvement in existing processes
6+ years working in Renewals / Customer Success role
~ Ability to react and adapt to potential rapid shifts in priorities and organizational policies
~ Strong negotiation and objection handling skills that allow for value-based contract negotiations
~ Strong process management and detail oriented skills
~ Strong customer management skills, including soft skills
This role is eligible for a variable pay (based on goal achievement), stock options, as well as a comprehensive benefits package.
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