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    Sr. Engineer Application Support - New York, United States - The Rockridge Group

    The Rockridge Group
    The Rockridge Group New York, United States

    1 week ago

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    Description

    Job Description

    Job DescriptionTitle: SR. ENGINEER APPLICATION SUPPORTLocation: New York, New York Job Description:On the Application Support team, we support the core application platforms, troubleshoot and analyze issues reported by internal and external users, and assist in the resolution or escalation process.We support Client X Back Office, Front Office, Middle Office, Private Equity, Investor Services, and Treasury teams. As a result, an in-depth knowledge of technical and financial products is a must. While the support team has established processes and problem-solving guidelines, there will be situations where there are no guidelines and therefore the ability to be innovative is a key requirement.This is a great opportunity to gain a diverse understanding of the technical aspect of the financial services industry.Responsibilities:
    • Document new processes and guidelines.
    • Automate daily business processes using multiple applications, such as Tidal Scheduler.
    • Administer Application user accounts.
    • Resolve issues and requests logged by the application users in an effective manner.
    • We're a Level 2 Support team and an Escalation point to Level 1 Service Desk Team, receiving priority incident calls, emails and messages.
    • Troubleshoot bugs, identify gaps in the system for development and propose workable solutions.
    • Escalate bugs and code defects to the development organization.
    • Query database tables to assist in the resolution of issues and requests.
    • Modify and Troubleshoot Excel Maps using Excel Functions and VBA.
    • Programmatically analyze and update python and PowerShell scripts.
    • Analysis infrastructure issues and requests propose solutions and collaborate with infrastructure teams.
    • Incident Manager responsibilities for Application related outages.
    • Develop inter-application understanding of our systems and provide value in operational and strategic team discussions.
    • On-Call Weekend rotation and Holiday rotation coverage.
    • Active participant in Application Support Projects and Tasks.
    Requirements:
    • Bachelor's Degree with a Technical focus.
    • Minimum 5 years of technical support experience, with 2 years in the financial industry and supporting proprietary applications.
    • Strong verbal/written communication skills, attention to detail and well organized.
    • Accounting and financial product knowledge.
    • Experience supporting Accountants and Traders.
    • Strong analytical and problem-solving skills and the ability to break an issue into its constituent parts and understand how these parts relate to each other
    • Experience as a team leader experience, serving as an internal escalation point and building solutions.
    • Programming Language Syntax: MS SQL, Python, XML, PowerShell Scripting, Java.
    • Ability to automate using scripting language.
    • Experience using regular expression.
    • Support MS Windows Server 2008 or higher.
    • Experience supporting UNIX environments.
    • Experience supporting SunGard Front Arena.
    • Experience supporting web applications and troubleshooting within the web browser.
    • Understanding and experience in a Citrix and VMWare environment.
    • Preferred Certifications: SQL, MCSA, ITIL
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