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    Application Specialist, Procurement Application Support - New York, United States - Columbia University

    Columbia University
    Columbia University New York, United States

    2 weeks ago

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    Description
    • Job Type: Officer of Administration
    • Regular/Temporary: Regular
    • Hours Per Week: 35
    • Building: Studebaker
    • Salary Range: $95,000 - $105,000
    The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

    Position Summary

    Reporting to the Executive Director, Procurement Application Support, the Application Specialist, Procurement Application Support is responsible for the configuration, integration, and ongoing maintenance of Procurement Applications (e.g. PeopleSoft, Concur, PaymentWorks, Jaggaer). This position serves as a Super User for Procurement application support and plays a key role as a liaison between various client groups within Finance and across the University, supporting the University's business through configuration, development, and integration of Finance applications.

    Responsibilities

    Responsibilities include but are not limited to:

    • Collaborates with a team focused on continued maintenance, analysis, design, development, testing, and deployment of work units for Procurement applications including integration with related systems and both scheduled and ad-hoc reporting;
    • Troubleshoots issues and responds to system errors and failures, recreating issues in a test environment;
    • Escalates incidents to the next level of system support and provides technical assistance to Finance Service Center Analysts by analyzing the appropriate routing of system issues, questions, and customer service requests via a customer relationship management (CRM) tool;
    • Achieves agreed-upon service level performance metrics by effectively troubleshooting and resolving incidents;
    • Interfaces with users to verify issue resolution, validate incidents, and communicate progress to customers in a timely manner via the CRM tool;
    • Actively contributes to ongoing process improvement by assisting in the development and communication of policies, procedures, and user support tools;
    • Populates knowledge base for future use within the Finance division;
    • Works closely with Finance and Information Technology to coordinate development activities, and respond to business needs;
    • Works to translate functional needs into technical specifications and engages with Information Technology development teams in the construction of the work units;
    • Collaborates with the application development and support teams focused on continued maintenance, enhancement, configuration, development, testing, and deployment of Procurement applications;
    • Responsible for system integration including application interface monitoring and error resolution;
    • Build and distribute application reports including maintenance of report schedules;
    • Participates in the routine application of patches and fixes;
    • Partners with functional leaders in the design, development, and testing of business processes and technical solutions in support of the business;
    • Acts as a liaison with third-party vendors, subcontractors, external community, and customers to resolve incidents and facilitate communications;
    • Reviews application release notes and participates in related calls to understand the impact of new features and fixes;
    • Submits and monitors cases opened with application support representatives; supports the design of current interfacing procurement systems and future software solutions;
    • Assists the Executive Director, Application Support with work ensuring support to effectively troubleshoot and resolve issues promptly.
    • Performs other duties and special projects as assigned.

    Minimum Qualifications

    • Bachelor's degree
    • A minimum of four years related functional procurement (Purchasing and Accounts Payables) and technical system experience.

    Preferred Qualifications

    • Experience with other Procurement SaaS applications including Concur, Payment Works and Jaggaer strongly preferred;
    • Experience with PeopleSoft Procurement modules;
    • Knowledge of a range of finance and accounting processes including financial reporting, fund accounting, year-end, etc.;
    • Experience with process improvement;
    • Advanced degree or other professional certification;
    • Experience in higher education

    Other Requirement

    • Strong proficiency in Microsoft Office;
    • Demonstrated ability to work in a high-pressure, fast-paced environment;
    • Demonstrated excellence in a variety of competencies including project management, teamwork, analytical thinking, and client/customer awareness;
    • Ability to work with changing priorities and with multiple projects required. Excellent analytical, organizational, interpersonal, oral, and written communication skills, including a high level of attention to detail and active listening skills;
    • Must be able to problem-solve and troubleshoot, in addition to having the ability to work independently in a dynamic team environment;
    • Demonstrated ability to effectively partner with a diverse group of administrators;
    • Must be able to negotiate issues, resolve problems, and have strong influencing skills;
    • The successful candidate must be able to work well with all levels of management, both internally and externally, be flexible in nature, and have sound judgment with a collaborative style that fosters teamwork and cooperation beyond the immediate team to the broader organization;
    • Must have a passion for excellent customer service and commitment to exceptional quality.

    Equal Opportunity Employer / Disability / Veteran

    Columbia University is committed to the hiring of qualified local residents.

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