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New York City

    Application Support SME - New York, United States - High 5

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    Description

    Join our team in New York, NY!


    We are currently looking for a talented individual to fill the role of Onsite L1 Support and Data Team Support. Check out the details below:


    L1 Support (70%):


    • Provide L1 floor support to the onsite client team on publishing platform & other Research applications.
    • Act as a point of contact for the L1 support team offshore.
    • Offer suggestions for process improvements based on changing requirements.
    • Contribute insights on the management and direction of the team and service line.
    • Communicate effectively with different teams and stakeholders, serving as the primary contact for end users, client managers, and various client teams.

    Data Team Support (30%):


    • Act as a point of contact for the offshore Data team.
    • Manage escalations and gather feedback on the team's performance.
    • Provide input on the management and direction of the team and service line.

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