Director of Property Management - San Francisco, United States - Chinatown Community Dev Center

Description

Job Description

Job Description

Our Values

:

Chinatown CDC wants to hire, support, and develop good people.

The values of

respect ,

compassion ,

empowerment , and

teamwork

represent the core principles we stand for and believe in at Chinatown CDC. We are a place-based organization that has compassion and respect for each other, our residents, and our community members. We build a powerful coalition of advocates and supporters who contribute their own voices in the community.

We strengthen communities through teamwork and encourage individuals to learn, share ideas, and exchange knowledge, both within Chinatown CDC and beyond.

Chinatown CDC strives to recruit, support, and cultivate talented individuals.
Job Summary

:

The Director of Property Management (DPM) oversees all aspects of property management activities for Chinatown CDC's portfolio.

The DPM ensures that the operations of all properties are in compliance with the standards and expectations of all regulatory agencies and CCDC policies.

This position is responsible for the portfolio's financial performance, along with monitoring and directing all management-related activities.

They work cross-functionally and collaboratively with Facilities, Compliance, Resident Services, Housing Development, Asset Management, and Fiscal leadership teams, along with serving as member of CCDC's Management Team.

Status:

Full-time, Exempt, Regular
Location:

Chinatown neighborhood, San Francisco
Hours:

Monday to Friday, general business hours
Salary:

$150,100 - $158,000 annually; Comprehensive benefits
The Organization:

A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community.

We own and/or manage approximately 38 affordable housing buildings serving over 5,000 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco's Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods.

We also build housing, develop grassroots leadership, and engage low-income residents and youth.

Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion.

Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.
What You Will Do

Essential Functions
Oversee operations of Chinatown CDC projects, ensuring that operations are in compliance with all regulatory and legal requirements and organizational policies
Ensure that all properties are managed and maintained consistent with financial, physical, regulatory and social goals, standards and requirements of CCDC, its partners and mission
Maintain oversight of the Associate Director of PM and Facilities, PM Administrator, Legal Administrative Coordinator, Billing Specialist, and Data and Finance Manager and provide general supervision to other property management staff
Coach and develop direct and indirect PM staff
Ensure that policies and procedures are regularly updated and followed
Set culture of excellence in Property Management, oversee training and onboarding
Coordinate with Resident Services, Asset Management, Finance and Housing Development departments
Assure that the Department's work aligns with Chinatown CDC values
Help set culture of collaboration and teamwork among staff and between teams
Property Management
Oversee operations of Chinatown CDC projects, ensuring that operations are in compliance with all regulatory and legal requirements and organizational policies
Develop and maintain property management systems, policies and procedures, oversee training and implementation
Monitor and implement federal, state, and local housing/landlord-tenant laws as they pertain to affordable housing residents
Motivate staff to achieve a high level of performance, while working through complex issues in a growing organization
Establish and maintain positive working relationships with external agencies (HUD, City of San Francisco, community groups, etc.) in relation to property management
Establish clear metrics against which to measure performance of staff, monitors resident income recertifications, supervises provision of a variety of additional analytical / statistical reports on the operation of the department, program compliance, required forms and other activities within the portfolio
Review vacancy reports to ensure consistent 98% occupancy across portfolio or better
Designs appropriate Resident Selection Criteria, Property Management Plans, Agreements, and Forms
Recommend modifications to property management programs, policies, and procedures, as appropriate
Responds to public and resident questions and

complaints/disputes ; negotiates and resolves the most sensitive and controversial issues; conducts formal hearings as necessary
Work with Asset Management to coordinate investor relations to ensure all approval rights and partnership terms are met
Work with Resident Services Department to develop joint policies and practices, support staff on implementation
Build and maintain strong working relationships with residents and resident associations
Resolve conflicts between property management staff, resident services staff, and residents
Fiscal
Oversee the preparation, development, and monitoring of annual property budgets and department operations budget
Ensure that rent collection procedures are followed and occupancy levels are at budgeted levels
Ensure that contracts are regularly reviewed and negotiated
Ensure monthly variance reports are generated and steps to correct significant variances are addressed
Participate in project planning with Housing Development division in areas such as:

rent-up and marketing, design input, development of operating proformas, relocation planning, income certification systems, marketing strategies, etc.
Supervisory Duties
Responsible for the recruitment, interview, and selection of directly supervised position vacancies
Conduct performance reviews and develop work goals for supervisees
Coach and develop direct and indirect PM staff
Ensure staff know and follow safe work practices and policies
Lead development of the Department's annual Work Program
Senior Management Oversight
Supervise, train, and oversee the work of the Associate Director of PM and Facilities, PM Administrator, Legal Administrative Coordinator, Billing Specialist, and Data and Finance Manager
Ensure that property staff positions are filled with competent, qualified staff
Participate as a member of Management Team
Assure that the Department's work aligns with Chinatown CDC values
Help set culture of collaboration and teamwork among staff and between teams
Serve as staff liaison to Board Committees and respond to their requests
Other
Work with staff to clarify Chinatown CDC's responsibilities under 504/ADA
Serve as initial contact person for ADA grievances
Embody organization values (respect & compassion, empowerment, teamwork)
Contribute to a safe and pleasant work environment
Follow policies and procedures, including safe work practices
Other duties as assigned
What You Bring
Experience and knowledge of government housing programs and regulatory requirements
Strong management, supervision, team-building, problem-solving, and interpersonal skills
Strong understanding of

HUD/LIHTC/affordable

housing regulatory agreements, fair housing laws, affordable housing management principles, and the affordable housing development process, ability to understand local landlord/tenant regulations
Knowledge of 504/ADA regulations
Staff management and supervision skills, ability to train others
Budget preparation, analysis, monitoring skills
Understanding of Chinatown CDC's mission and social/political context
Familiarity with asset management
Understanding of property management software programs (YARDI)
Intermediate-level skills in Microsoft Word and Excel
Conflict resolution, de-escalation, and negotiation skills
Ability to work under pressure and meet deadlines
Ability to review and analyze contracts, regulatory agreements, and loan documents
Ability to work with people of diverse economic, social, and ethnic backgrounds
Education and Experience (Minimum Qualifications)
Bachelor's Degree in Economics, Business, Planning, or related field, or equivalent experience
5+ years of experience in residential property management
5+ years of experience in supervisory role
2+ years of experience as Associate Director or equivalent or higher in a Property Management company
5+ years of experience in moderate to low-income housing field
3+ years of increasingly responsible experience in budgeting and the oversight of large and complex real estate portfolios, structuring and negotiating property management contracts

3+ years of experience in applying organizational and management practices to analyze, evaluate, and/or manage the development of projects, programs, policies, and procedures.

Proficient in the principles and practices of affordable housing development and administration.
Knowledge of Affordable Housing financing programs such as HUD, Section 8, and the City of San Francisco
Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
Preferred Qualifications
Experience in and knowledge of Human Resources principles and practices
Asset

Management/Compliance

Management/Facility

Management experience
Proficient experience with Yardi
Familiarity with San Francisco
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