Jobs
>
Orlando

    Field Support Specialist - Orlando, United States - Antech Diagnostics

    Antech Diagnostics
    Antech Diagnostics Orlando, United States

    1 week ago

    Default job background
    Description


    We understand that the world we want tomorrow starts with how we do business today, and that's why we're inspired to make A Better World for Pets.

    Antech is comprised of a diverse team of individuals who are committed to each other's growth and development.

    Our culture is centered on our guiding philosophy, The Five Principles:
    Quality, Responsibility, Mutuality, Efficiency and Freedom.

    Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care.

    Current Associates will need to apply through the internal career site.

    Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs.

    Job Purpose/Overview

    The Field Support Specialist (FSS) role supports field sales activity by providing outstanding installation, onboarding and training, and integration support, as well as ongoing relationship management with our customers.

    The FSS is responsible for hardware and accessory installation, software connectivity for the Antech In-House Diagnostic (IHD) portfolio, Reference Lab (RL) portfolio, and other Mars Science and Diagnostic (SDx) products and services.

    The FSS provides detailed end-user hands-on technical and staff training for these services. They walk customers through software installation and launch newly-installed programs and analyzers for the first time. The FSS sends technical documentation to customers and end-users and makes recommendations to associates or customers.

    The FSS brings our customer support vision to life by demonstrating unwavering commitment to empathetic and caring veterinary diagnostic support from onboarding to relationship management to escalated support needs.

    Must be

    bilingual.
    Essential Duties and Responsibilities
    Responsible for customer relations and education upon sale completion and coordination of IHD install and components.

    Plans, schedules, organizes, documents and performs all Reference Lab Onboarding and IHD installations.


    Physical install of IHD systems and computers at clinic location as well as gaining understanding from and raising concerns on behalf of the client to ensure resolution.


    Applications and use training for customers for all products and services offered by Antech IHD, RL and other SDx services.


    Own IHD system post-installation follow-up activities, identify gaps and road blocks that occurred during the installation process and facilitate resolutions, which may involve other departments.


    Offer ongoing assistance and availability for on location support to customers whose needs surpass the abilities of phone and online interactive support.


    Coordinate phone and online applications support as part of the ongoing training process (pre and post training) and as back up assistance to the Technical Support department.

    Perform troubleshooting on system performance designed to improve customer self-sufficiency.

    Recognizes and communicates product issues and potential improvements to others in the organization in a timely and effective manner.

    Collaborates during the sales cycle regarding interaction/technical/workflow issues.

    Produces high quality work in a timely manner.


    Ensures compliance to training standards and uses independent judgment to recommend updates to those standards, and implementation of those updates.

    Reviews and provides suggested optimization for individual clinic sample handling, workflow, and patient results management.


    Actively supports RL portfolio growth and ensures integration of RL offerings with client software, troubleshooting connectivity/integration issues and training clients on the ordering process.


    Facilitate repeated clinic staff training using independent judgment to determine when needed in furtherance of customer retention, IHD and RL usage, and in support our belief that Better Diagnostics equals Better Medicine.

    Log all customer-related activity with attention to detail and in a timely manner in the corporate customer management database.


    Work with the Technical Support Services (TSS) department to alleviate technical issues in identified clinics requiring re-training, analyzer maintenance, etc.


    Work in close collaboration with Sales and TSS on an ongoing, pro-active basis to formulate solutions to various clinic and territory technical needs.

    Maintains efficiency of clinic coverage, accountable to maintain call coverage within set guidelines.


    Prepares, provides and conveys diversified information, which may be of a technical or competitive nature through departmental procedures and directives.

    Serves as an on-site liaison between the customer and Antech.

    Consults in the sales cycle regarding interaction/technical/workflow issues.

    Manage time; territory, systems and accounts effectively to meet customer needs; organizational priorities and sales objectives.

    Completes other duties as assigned.

    Education and Experience
    BS/BA degree in related field preferred, or combination of education and industry experience

    4+ years relevant technical experience with demonstrated success.

    Previous veterinary medicine background preferred, and prior customer service preferred.

    IHD diagnostics experience:
    collection, preparation, testing, etc.

    Knowledge, Skills and Abilities
    In-house diagnostics utilization, installation and training experience preferred

    Ability to efficiently shift focus from one task to another during heavy workload (including travel, phone, email and data entry)

    Must work well independently with minimal direction.

    Able to determine when escalation of issues to leadership and manufacturing is necessary.

    Intermediate knowledge of Microsoft Office Suite and other computer software required.

    Knowledge of basic computer networks and components required

    Must possess good interpersonal skills with a customer service-oriented attitude.


    Must have a strong planning & organizational skill with good attention to detail to handle a complex installation, training and support schedule.

    Proven ability to follow through and resolve issues

    Must be willing to be a team player and assist inside and outside of assigned areas as needed.

    Other duties as assigned.

    Travel
    Extensive travel with frequent clinic visits and overnight travel will be required up to 75% of the time.
    Working Conditions
    The associate is regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding.

    The associate frequently is required to sit for extended periods of time, stand, walk, and reach with hands and arms.

    The associate is frequently required to hear and speak in order to use the telephone, make presentations and communicate with people in an office or virtual environment.

    The associate is occasionally required to sit and stoop, bend, kneel, or crouch. The associate must occasionally lift and/or move up to 50 pounds.
    The associate will primarily work in a typical office environment or a remote home office. The noise level in the work environment is usually moderate. The associate will be required to use a computer, spreadsheets, data base management, email, video conferencing and the Internet. The associate is frequently required to use a calculator; fax, copy machine, and phone system. The associate must occasionally use media equipment such as an overhead projector, PowerPoint, and Microsoft Teams. Environment where pets are present.
    The Target Pay Range for this position is $58,600 - $68,000 annually. At Antech, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget.

    Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates.

    Full-time employees are eligible for the following benefits and more:
    Medical, Dental, Vision (multiple plans available)

    Basic Life (company paid) & Supplemental Life

    Short and Long Term Disability (company paid)

    Flexible Spending Accounts/Health Savings Accounts

    Paid Parental Leave

    401(k) with company match

    Paid Time Off & Holidays

    Tuition/Continuing Education Reimbursement

    Life Assistance Program

    Pet Care Discounts

    Several other health and wellness benefits

    We are a rapidly growing, stable company with excellent advancement opportunity. We offer a great benefits package and associate pet health benefits too If you are passionate about animal healthcare, are motivated by making a difference we want to hear from you
    We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at Antech Careers )

    #J-18808-Ljbffr
  • LENSAR, Inc.

    Customer Support Specialist

    3 days ago

    LENSAR, Inc. Orlando, United States

    **Company Overview** · LENSAR, Inc. is the leader in advanced femtosecond laser technology for refractive cataract surgery. The LENSAR laser systems offer cataract surgeons superior precision and accuracy, while optimizing overall visual outcomes. Our mission is to take the time ...

  • ALLY BUILDING SOLUTIONS

    Information Technology Support Specialist

    2 weeks ago

    ALLY BUILDING SOLUTIONS Orlando, United States

    Join the dynamic team at Ally Building Solutions, where our commitment to innovative technology plays a vital role in delivering best-in-class solutions to builder customers. · We are currently seeking an experienced **Information Technology Support Specialist** to help support f ...

  • City of Orlando

    Hola Support Specialist

    1 day ago

    City of Orlando Orlando, United States

    **Description**: · **>> ONLY CITY OF ORLANDO EMPLOYEES MAY APPLY < · **Who We Are** · Orlando, The City Beautiful · For most of Orlando's history we've been the place everyone wants to visit. Today, we're also the place where everyone wants to live and do business. List after lis ...

  • Andor Health

    Application Support Specialist I

    2 weeks ago

    Andor Health Orlando, United States

    **Position Summary** · **Position Responsibilities**: · - Field incoming help requests from clients via telephone and ticket tracking system in a professional and courteous manner · - Document all relevant end user identification information and clear articulation of problem or i ...

  • SimonMed Imaging MSO, LLC

    Modality Support Specialist- Remote/fl

    1 week ago

    SimonMed Imaging MSO, LLC Orlando, United States

    Join the fastest growing outpatient radiology practice in the Nation - SimonMed Imaging Our commitment to excellence and improving patient care paired with the best-in-class technology allows us to be an industry leader in the constantly evolving health care environment. Secure y ...

  • GVS North America, Inc.

    IT Support Specialist

    2 weeks ago

    GVS North America, Inc. Sanford, United States

    The Group's clear strategy towards internationalization, has led to the opening of 15 production facilities located in Italy, UK, Brazil, the United States, China and Romania, as well as offices in Germany, Spain, Argentina, México, Japan, Korea, Russia and India. GVS currently m ...

  • Associa

    Support Specialist

    6 days ago

    Associa Longwood, United States

    The Support Specialist provides in-office daily support tasks and should possess the skills necessary to formulate quick decisions to resolve customer concerns and have an easy-going personality with a team and customer-oriented approach. · This position is responsible for variou ...

  • Security 101

    IT Support Specialist

    3 weeks ago

    Security 101 Orlando, United States

    Security 101 – Orlando is now recruiting a commercial electronic security programmer with a high level of knowledge of networking concepts including TCP/IP, subnetting, VLANS, routing, POE, and wireless. Experience in configuring, testing, and commissioning enterprise access cont ...

  • OneRail

    Delivery Support Specialist

    1 week ago

    OneRail Orlando, FL, United States

    Attend to high volume of inbound and outbound calls, emails, and chats. Provide exceptional customer service to customers, couriers, and drivers. Monitor the delivery lifecycle from courier acceptance to proof of delivery, including but not limited t Support Specialist, Delivery, ...

  • OneRail

    delivery support specialist

    2 weeks ago

    OneRail Orlando, FL , USA, United States

    Our Delivery Support Specialists are the driving force of OneRail. A Delivery Support Specialist is responsible for managing all aspects of shipping routes and delivery. This role is key to meeting our delivery promise to our clients. Additionally, a Delivery Support Specialist i ...

  • OneRail

    delivery support specialist

    2 weeks ago

    OneRail Orlando, FL , USA, United States

    Our Delivery Support Specialists are the driving force of OneRail. A Delivery Support Specialist is responsible for managing all aspects of shipping routes and delivery. This role is key to meeting our delivery promise to our clients. Additionally, a Delivery Support Specialist i ...

  • OneRail

    delivery support specialist

    2 weeks ago

    OneRail Orlando, FL , USA, United States

    Our Delivery Support Specialists are the driving force of OneRail. A Delivery Support Specialist is responsible for managing all aspects of shipping routes and delivery. This role is key to meeting our delivery promise to our clients. Additionally, a Delivery Support Specialist i ...

  • Tranzeal Incorporated

    Technical Support Specialist

    2 weeks ago

    Tranzeal Incorporated Orlando, United States

    Job Title: Technical Support Specialist · Duration: 12+ Months · Location: Orlando, FL - Hybrid · Required: · To be successful in this role, you'll need to have an Associate's degree in Computer Science or a related field, and 3+ years of experience in a technical support role · ...

  • Community College Baccalaureate Association

    Office Support Specialist

    1 week ago

    Community College Baccalaureate Association Lake Mary, United States

    Job Overview: · **Responsibilities**: · - Must be proficient in MS Office, Zoom, Doodle · - Manage calendars, schedule appointments, and coordinate meetings · - Provide general office support such as filing, copying, and data entry · - Arrange some travel · - Some light bookkeepi ...

  • Aspire Health Partners

    peer support specialist

    5 days ago

    Aspire Health Partners Orlando, United States

    Peer Support Specialist · Who are we? For over fifty years, Aspire Health Partners, has been one of the leading non-profit behavioral health companies in the Southeast. Serving nearly 40,000 clients per year, with locations in six Central Florida counties and currently expanding ...

  • Losey PLLC

    Office Support Specialist

    2 days ago

    Losey PLLC Orlando, United States

    Losey PLLC is a dynamic and growing organization committed to providing a positive and efficient work environment. We are currently seeking an Office Support Specialist to join our team and contribute to the smooth operation of our facilities. · Responsibilities: · Client and Vis ...

  • ALLY BUILDING SOLUTIONS

    Field Support Specialist

    2 weeks ago

    ALLY BUILDING SOLUTIONS Orlando, FL, United States Full time

    Join the dynamic team at Ally Building Solutions, where our commitment to innovative technology plays a vital role in delivering best-in-class solutions to builder customers. We are currently seeking an experienced Information Technology Support Specialist to help support further ...

  • One Florida Bank

    Branch Support Specialist

    1 hour ago

    One Florida Bank Orlando, United States

    Apply · Description · We have been voted one of the best companies to work for 3 years in a row, because we have developed a fun and inclusive culture that is at the forefront of how we operate. We only hire the best and most passionate talent and are proud to promote employees f ...

  • VCA

    Field Support Specialist

    2 weeks ago

    VCA Orlando, United States

    Field Support Specialist - Miami, Florida page is loaded · Field Support Specialist - Miami, Florida · Apply · locations · Florida Remote Loc · Orlando, FL · time type · Full time · posted on · Posted Yesterday · job requisition id · R · We understand that the world w ...

  • One Hope United

    Family Support Specialist

    1 week ago

    One Hope United Orlando, United States

    Utilizing personal vehicle, the Family Support Specialist provides transportation services, courier and administrative support to clients, case managers, supervisors, ADOP's and DOP, agency and its geographical area. Serves as a primary support to the case managers with administr ...