Jobs
>
Detroit

    Client Account Resolution Specialist - Detroit, United States - Rock Central Inc

    Rock Central Inc
    Rock Central Inc Detroit, United States

    3 weeks ago

    Default job background
    Description
    Rocket Mortgage , backed by

    Rocket Companies , means more opportunities for you to carve your own career path forward.

    From our desire to revolutionize the way people get mortgages to addressing challenges big or small with outside-the-box solutions, we're not your typical employer.

    We'll provide you with everything you need to make sure you're successful here.

    Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.

    Minimum Qualifications
    Strong desire to work in a fast-paced environment
    Excellent communication, client service and time management skills
    Ability to multitask and handle multiple deadlines
    Ability to work confidently and effectively with internal and external clients
    Ability to accept and immediately implement all coaching, feedback and training
    Ability to be extremely punctual with a strong work ethic
    Positive attitude
    Fun, competitive spirit
    Job Summary

    As a Client Account Resolution Specialist, you'll handle inbound and outbound phone calls addressing early stages of delinquency for serviced clients.

    You'll use the art of high-level verbal communication to assist clients with hardship resolution. In addition, you'll need to be able to actively listen and display qualities of empathy and compassion.
    Responsibilities
    Receive collection-driven inbound phone calls
    Proactively reach out to clients via outbound phone calls
    Operate outbound dialer system for potentially delinquent clients
    Accept payments via the servicing platform
    Manage a personal queue of tasks to be completed prior to expiration
    Review delinquent clients to solve complex payment issues, including the collection of overdue payments, corporate advances and fees
    Assist clients in resolving delinquencies and avoiding foreclosure
    Utilize communication skills to determine clients' reasons for delinquency
    Benefits and Perks

    Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life.

    We are proud to offer eligible team members perks and health benefits that will help you have peace of mind.


    Simply put:
    We've got your back. Check out our full list of

    Benefits and Perks .
    Who We Are
    Rocket Companies

    is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage, which was founded in 1985. Today, we're a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more.

    We're insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard.

    We're passionate about the work we do, and it shows.

    We've been ranked #1 for Fortune's Best Large Workplaces in Financial Services and Insurance List in 2022, named #5 on People Magazine's Companies That Care List in 2022 and recognized as #7 on Fortune's list of the 100 Best Companies to Work For in 2022.

    Disclaimer
    This is an outline of the primary responsibilities of this position. As with everything in life, things change.

    The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.

    We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members.

    Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law.

    We also provide reasonable accommodation to qualified individuals with disabilities in accordance with state and federal law.

    #J-18808-Ljbffr
  • Rocket Mortgage

    Client Account Resolution Specialist

    2 weeks ago

    Rocket Mortgage Detroit, United States

    The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We're united by our culture - a drive to find a better way that fuels our commitment to our clients, our community and our team membe ...

  • Rock Family of Companies

    Client Account Resolution Specialist

    2 weeks ago

    Rock Family of Companies Detroit, United States

    The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We're united by our culture - a drive to find a better way that fuels our commitment to our clients, our community and our team membe ...

  • Rock Central Inc

    Client Account Resolution Specialist

    2 weeks ago

    Rock Central Inc Detroit, United States

    Rocket Mortgage , backed by Rocket Companies , means more opportunities for you to carve your own career path forward. From our desire to revolutionize the way people get mortgages to addressing challenges big or small with outside-the-box solutions, were not your typical employe ...

  • Rocket Mortgage

    Client Account Resolution Specialist

    2 weeks ago

    Rocket Mortgage Detroit, United States

    The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We're united by our culture - a drive to find a better way that fuels our commitment to our clients, our community and our team membe ...

  • Rocket Mortgage

    Client Account Resolution Specialist

    2 weeks ago

    Rocket Mortgage Hamtramck, United States

    The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We're united by our culture - a drive to find a better way that fuels our commitment to our clients, our community and our team membe ...

  • Prime Healthcare

    Account Resolution Specialist

    2 weeks ago

    Prime Healthcare Garden City, United States

    Join an award-winning team of dedicated professionals committed to our core values of quality, compassion and community Garden City Hospital, a member of Prime Healthcare, offers incredible opportunities to expand your horizons and be part of a community dedicated to making a dif ...

  • Mission Regional Medical center

    Account Resolution Specialist

    1 week ago

    Mission Regional Medical center Garden City, United States

    Overview · Join an award-winning team of dedicated professionals committed to our core values of quality, compassion and community Garden City Hospital, a member of Prime Healthcare, offers incredible opportunities to expand your horizons and be part of a community dedicated to m ...

  • Prime Healthcare

    Account Resolution Specialist

    1 week ago

    Prime Healthcare Garden City, United States

    Overview · Join an award-winning team of dedicated professionals committed to our core values of quality, compassion and community Garden City Hospital, a member of Prime Healthcare, offers incredible opportunities to expand your horizons and be part of a community dedicated to m ...

  • Garden City Hospital

    Account Resolution Specialist

    2 weeks ago

    Garden City Hospital Garden City, United States

    Overview: · Join an award-winning team of dedicated professionals committed to our core values of quality, compassion and community Garden City Hospital, a member of Prime Healthcare, offers incredible opportunities to expand your horizons and be part of a community dedicated to ...

  • Prime Healthcare

    Account Resolution Specialist

    3 weeks ago

    Prime Healthcare Garden City, United States

    Overview · Join an award-winning team of dedicated professionals committed to our core values of quality, compassion and community Garden City Hospital, a member of Prime Healthcare, offers incredible opportunities to expand your horizons and be part of a community dedicated to m ...

  • Prime Healthcare

    Account Resolution Specialist

    1 week ago

    Prime Healthcare Garden City, United States

    Overview · Join an award-winning team of dedicated professionals committed to our core values of quality, compassion and community Garden City Hospital, a member of Prime Healthcare, offers incredible opportunities to expand your horizons and be part of a community dedicated to m ...

  • Prime Healthcare

    Account Resolution Specialist

    1 week ago

    Prime Healthcare Garden City, United States

    Join an award-winning team of dedicated professionals committed to our core values of quality, compassion and community Garden City Hospital, a member of Prime Healthcare, offers incredible opportunities to expand your horizons and be part of a comm Specialist, Account, Healthcar ...

  • Trinity Health

    Clinical Payment Resolution Specialist-I

    3 days ago

    Trinity Health Farmington, United States

    Employment Type: · Full timeShift: · Description: · POSITION PURPOSE · Work Remote Position · (Pay Range: $ $ · Responsible for reviewing all post-billed denials (inclusive of clinical denials) for medical necessity and appealing them based upon clinical expertise and clinic ...

  • Stillman Law Office

    Collections-Account Resolution Specialist-MI

    1 week ago

    Stillman Law Office Farmington, United States

    This is an hourly plus bonus position with earning potential of $50,000-$110,000 per year, based on performance. · Stillman PC, a multi-state law firm, is offering a full-time performance-based position requiring the ability to meet daily, weekly, and monthly production goals in ...

  • Trinity Health

    Clinical Payment Resolution Specialist-I

    4 days ago

    Trinity Health Farmington, United States

    Employment Type:Full time. Shift:Description:POSITION PURPOSE - Work Remote Position(Pay Range: $ $ Responsible for reviewing all post-billed denials (inclusive of clinical denials) for medical necessity and appealing them based upon cl Clinical, Appeals, Payment, Specialist, Pay ...

  • Stillman Law Office

    Collections-Account Resolution Specialist-MI

    2 weeks ago

    Stillman Law Office Farmington, United States

    This is an hourly plus bonus position with earning potential of $50,000-$110,000 per year, based on performance. · Stillman PC, a multi-state law firm, is offering a full-time performance-based position requiring the ability to meet daily, weekly, and monthly production goals in ...

  • Stillman Law Office

    Collections-Account Resolution Specialist-MI

    1 hour ago

    Stillman Law Office Farmington, United States

    Job Description · Job DescriptionThis is an hourly plus bonus position with earning potential of $50,000-$110,000 per year, based on performance. · Stillman PC, a multi-state law firm, is offering a full-time performance-based position requiring the ability to meet daily, weekly, ...

  • Stillman Law Office

    Collections-Account Resolution Specialist-MI

    2 weeks ago

    Stillman Law Office Farmington, United States

    Job Description · Job DescriptionThis is an hourly plus bonus position with earning potential of $50,000-$110,000 per year, based on performance. · Stillman PC, a multi-state law firm, is offering a full-time performance-based position requiring the ability to meet daily, weekly, ...

  • Weltman, Weinberg & Reis

    Legal Account Resolution Specialist- Legal Collector

    6 days ago

    Weltman, Weinberg & Reis Troy, United States

    Our Legal Account Resolution Specialists/Legal Collectors work in a call center environment within our professional law office setting. They are responsible for making outbound calls and taking inbound calls. They notify and/or locate consumers with delinquent accounts and attemp ...

  • Allegion

    Accounting Specialist

    2 weeks ago

    Allegion Farmington, United States

    Creating Peace of Mind by Pioneering Safety and Security · At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security ar ...