- Strong desire to work in a fast-paced environment
- Excellent communication, client service and time management skills
- Ability to multitask and handle multiple deadlines
- Ability to work confidently and effectively with internal and external clients
- Ability to accept and immediately implement all coaching, feedback and training
- Ability to be extremely punctual with a strong work ethic
- Positive attitude
- Fun, competitive spirit
- Receive collection-driven inbound phone calls
- Proactively reach out to clients via outbound phone calls
- Operate outbound dialer system for potentially delinquent clients
- Accept payments via the servicing platform
- Manage a personal queue of tasks to be completed prior to expiration
- Review delinquent clients to solve complex payment issues, including the collection of overdue payments, corporate advances and fees
- Assist clients in resolving delinquencies and avoiding foreclosure
- Utilize communication skills to determine clients' reasons for delinquency
-
Client Account Resolution Specialist
4 weeks ago
Rocket Mortgage Detroit, United StatesThe Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We're united by our culture - a drive to find a better way that fuels our commitment to our clients, our community and our team membe ...
-
Account Resolution Specialist
15 hours ago
Garden City Hospital Garden City, United StatesOverview: · Join an award-winning team of dedicated professionals committed to our core values of quality, compassion and community Garden City Hospital, a member of Prime Healthcare, offers incredible opportunities to expand your horizons and be part of a community dedicated to ...
-
Account Resolution Specialist
2 weeks ago
Prime Healthcare Garden City, United StatesOverview · Join an award-winning team of dedicated professionals committed to our core values of quality, compassion and community Garden City Hospital, a member of Prime Healthcare, offers incredible opportunities to expand your horizons and be part of a community dedicated to m ...
-
Account Resolution Specialist
2 weeks ago
Mission Regional Medical center Garden City, United StatesOverview · Join an award-winning team of dedicated professionals committed to our core values of quality, compassion and community Garden City Hospital, a member of Prime Healthcare, offers incredible opportunities to expand your horizons and be part of a community dedicated to m ...
-
Account Resolution Specialist
2 weeks ago
Prime Healthcare Garden City, United StatesOverview · Join an award-winning team of dedicated professionals committed to our core values of quality, compassion and community Garden City Hospital, a member of Prime Healthcare, offers incredible opportunities to expand your horizons and be part of a community dedicated to m ...
-
Account Resolution Specialist
9 hours ago
Prime Healthcare Garden City, United StatesJoin an award-winning team of dedicated professionals committed to our core values of quality, compassion and community Garden City Hospital, a member of Prime Healthcare, offers incredible opportunities to expand your horizons and be part of a community dedicated to making a dif ...
-
Account Resolution Specialist
3 weeks ago
Prime Healthcare Garden City, United StatesJoin an award-winning team of dedicated professionals committed to our core values of quality, compassion and community Garden City Hospital, a member of Prime Healthcare, offers incredible opportunities to expand your horizons and be part of a comm Specialist, Account, Healthcar ...
-
Clinical Payment Resolution Specialist-I
2 weeks ago
Trinity Health Farmington, United StatesEmployment Type: · Full timeShift: · Description: · POSITION PURPOSE · Work Remote Position · (Pay Range: $ $ · Responsible for reviewing all post-billed denials (inclusive of clinical denials) for medical necessity and appealing them based upon clinical expertise and clinic ...
-
Collections-Account Resolution Specialist-MI
2 weeks ago
Stillman Law Office Farmington, United StatesThis is an hourly plus bonus position with earning potential of $50,000-$110,000 per year, based on performance. · Stillman PC, a multi-state law firm, is offering a full-time performance-based position requiring the ability to meet daily, weekly, and monthly production goals in ...
-
Collections-Account Resolution Specialist-MI
1 week ago
Stillman Law Office Farmington, United StatesJob Description · Job DescriptionThis is an hourly plus bonus position with earning potential of $50,000-$110,000 per year, based on performance. · Stillman PC, a multi-state law firm, is offering a full-time performance-based position requiring the ability to meet daily, weekly, ...
-
Collections-Account Resolution Specialist-MI
15 hours ago
Stillman Law Office Farmington, United StatesThis is an hourly plus bonus position with earning potential of $50,000-$110,000 per year, based on performance. · Stillman PC, a multi-state law firm, is offering a full-time performance-based position requiring the ability to meet daily, weekly, and monthly production goals in ...
-
Weltman, Weinberg & Reis Troy, United StatesOur Legal Account Resolution Specialists/Legal Collectors work in a call center environment within our professional law office setting. They are responsible for making outbound calls and taking inbound calls. They notify and/or locate consumers with delinquent accounts and attemp ...
-
Clinical Payment Resolution Specialist-I
2 weeks ago
Trinity Health Farmington, United StatesEmployment Type:Full time. Shift:Description:POSITION PURPOSE - Work Remote Position(Pay Range: $ $ Responsible for reviewing all post-billed denials (inclusive of clinical denials) for medical necessity and appealing them based upon cl Clinical, Appeals, Payment, Specialist, Pay ...
-
Field Quality Specialist
2 weeks ago
EMCOR Group Inc. Detroit, United States Full timeAbout Us: · USM, a wholly owned subsidiary of EMCOR Group, Inc., is a leading provider of essential facilities maintenance services, including interior and exterior services and electrical, mechanical and plumbing services, to national and regional commercial customers that main ...
-
In-Plant Solutions Specialist
2 weeks ago
MSC Industrial Supply Detroit, United StatesBuilt to Make You Better. · Serving customer and community starts with the very best people doing their very best work. That is precisely what we have here at MSC. If you are inspired to learn, expand your circle, take risks, and succeed as a team, you can build a better career a ...
-
Strategic Staffing Solutions Detroit, United States ContractSTRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING · Title: Senior Gas Operational Technology Specialist · Location: Detroit, MI (On-Site) · Duration: 18+ Months · Role Type : W2 Contract Engagement · Engagement Description · Provides advanced guidance and expertise with config ...
-
Assistant Center Manager
2 weeks ago
European Wax Center Wayne, United States Full timeEuropean Wax Center - Assistant Center Manager · Are you passionate about sales, team building, and training? Do you thrive in a fast-paced environment? European Wax Center is seeking an exceptional Assistant Manager to assist in overseeing operations and drive performance. If yo ...
-
Professional Partners Group Wayne, United StatesJob Description · Job DescriptionEMPLOYEE BENEFITS CLIENT SERVICE SPECIALIST · Hybrid: Wayne, PA preferable 3 days in office depending on their location) · Flexible pay rate. · BENEFITS: · 401kmatch · Medical, Dental, Vision Insurance · PTO · Sick time · Growth opportunities · CO ...
-
Structures Field Engineer
2 weeks ago
Dragados Detroit, United StatesResponsibilities/Scope of Work · Gordie Howe International Bridge Project - Michigan Interchange Segment · Located in Detroit, Michigan, USA · 2 Years experience with heavy civil structures (bridges/walls) · Works with bridge superintendent to direct and coordinate personnel ...
-
Change Management Specialist
3 weeks ago
Digital Technology Solutions Detroit, United StatesDTS is looking for Change Management Specialist for our direct client position in Detroit, MI or Charlotte, NC · JOB DESCRIPTION: · As a Senior Specialist, you will work with the Director of Change Management to create and execute structured plans to drive change throughout the ...
Client Account Resolution Specialist - Detroit, United States - Rock Family of Companies
Description
The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more.
We're united by our culture - a drive to find a better way that fuels our commitment to our clients, our community and our team members.
We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed.Working for a company in the Family is about more than just a job - it's about having the opportunity to become the best version of yourself.
Rocket Mortgage , backed by
Rocket Companies , means more opportunities for you to carve your own career path forward. From our desire to revolutionize the way people get mortgages to addressing challenges big or small with outside-the-box solutions, we're not your typical employer.?We'll provide you with everything you need to make sure you're successful here.
_Apply today to join a team that offers career growth, amazing_
_benefits_
_and the chance to work with leading industry professionals._
Minimum Qualifications
Job Summary
As a Client Account Resolution Specialist, you'll handle inbound and outbound phone calls addressing early stages of delinquency for serviced clients.
You'll use the art of high-level verbal communication to assist clients with hardship resolution. In addition, you'll need to be able to actively listen and display qualities of empathy and compassion.Responsibilities
Benefits and Perks
Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life.
We are proud to offer eligible team members perks and health benefits that will help you have peace of mind.
Simply put:
We've got your back. Check out our full list of Benefits and Perks ) .
Who We Are
Rocket Companies
is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage, which was founded in 1985. Today, we're a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more.
We're insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard.
We're passionate about the work we do, and it shows.We've been ranked #1 for Fortune's Best Large Workplaces in Financial Services and Insurance List in 2022, named #5 on People Magazine's Companies That Care List in 2022 and recognized as #7 on Fortune's list of the 100 Best Companies to Work For in 2022.
Disclaimer
This is an outline of the primary responsibilities of this position. As with everything in life, things change.
The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.
We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members.
Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law.
We also provide reasonable accommodation to qualified individuals with disabilities in accordance with state and federal law.?The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at
We use world-class recruiting and talent management teams to help each member organization recruit the best and brightest. If you're looking for the next step in your career, you've come to the right place.
#J-18808-Ljbffr