- Manage front line and escalated support requests via email, phone, and other channels to enhance customer satisfaction
- Handle multiple queues, ensuring support requests are directed to the appropriate team
- Initiate proactive outbound calls to new program members
- Contribute to enriching the internal knowledge base through training
- Assist in improving service performance and processes
- Proficiency in both spoken and written Spanish and English
- Dedicated to solving customer problems
- Excellent communication and interpersonal skills, verbally and in writing
- Customer service-oriented mindset
- Strong analytical and problem-solving abilities
- Passion for health and technology
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HYBRID: Product Specialist Internship - Boston, United States - Withings
Description
Reporting to the WHS Customer Support Manager, the main role of the bilingual WHS Product Specialist Intern is to serve as the primary contact for customer requests. Their responsibility is to ensure that all WHS customers promptly receive the initial response, appropriate troubleshooting steps, and efficient resolution.Why Consider an Internship at Withings?
This internship offers a solid foundation in customer support, solution engineering, and product management for technical health devices with a meaningful health-driven mission. It provides the opportunity to connect and learn from a global team while gaining insight into a successful support team's operations.
Responsibilities
This role is hybrid, requiring on-site presence at least 3 times a week for this paid forty-hour internship. Candidates willing to commit for a minimum of 6 months are preferred, potentially extending through a summer and co-op program or for post-graduate students.
Requirements
Benefits
Equal Opportunity at Withings
Withings values diversity, equity, and inclusivity as crucial elements for driving innovation. We leverage the unique skills, life experiences, and perspectives of each team member to fulfill our mission of creating technology that enhances health and wellness. Accommodations If you require any assistance to fully participate in the recruitment or interview process, please inform us by contacting us directly.
