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    Quality Assurance Operations Manager - Boston, United States - Community Phone

    Community Phone
    Community Phone Boston, United States

    1 week ago

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    Description
    [Full Time] Quality Assurance Operations Manager at Community Phone Company (United States) | BEAMSTART Jobs

    Quality Assurance Operations Manager

    Community Phone Company United States
    Date Posted
    31 Oct, 2022
    Work Location
    Boston, United States
    Salary Offered
    $40000 — $60000 yearly
    Job Type
    Full Time
    Experience Required
    3+ years
    Remote Work
    Yes
    Stock Options
    No
    Vacancies
    1 available

    We're growing 500%/year and our main challenge right now is ensuring that every sales call meets our high standards of excellence.

    We measure pitching and listening skills, rapport-building skills, accurate data entry into our CRM and billing systems, and more. We want to hire someone who has done this before, or has significant experience doing something similar. If you have never worked at a startup, this may not be a good fit. It's fast-paced, and we're building everything from scratch.
    About You You know sales and you know systems. You cannot stand for anything less than high-quality customer interactions.

    You know how to measure, and create systems that help you continually take yourself out of the process, and put those evolving pieces into the system.

    You are a builder at your core, and love a complex challenge with lots of moving pieces.
    What You'll Do (Before You Build Your Team) Monitor inbound & outbound calls & chats, and evaluate agents' performance on quality of service; create reports using the (evolving) quality score for every rep, as well as highlighting potential areas for improvement
    Monitor

    calls and chats, and own the associated CRM & Billing System hygiene, and overall data quality related to sales
    Provide

    actionable insight (to management, and reps) on what impacts sales and what impacts churn
    Conduct

    at least one one-hour, live, 1-1, coaching & shadowing sessions per week with each rep, to improve the performance of reps, and deliver feedback and training
    Train

    new reps on the product, pricing, script, and systems
    Track

    performance on a team and individual level
    About Community Phone Company

    Modern landline and voice services


    Company Size:
    People

    Year Founded:

    2018


    Country:
    United States


    Company Status:
    Actively Hiring

    Looking for Partners

    Looking for Clients

    Raising Funds

    Share This Job
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