-
Customer Success Manager
3 weeks ago
StealthWatch Boston, United StatesCustomer Success Manager - East Coast · Are you passionate about ensuring customer satisfaction and driving success? StealthWatch is partnered with a rapidly expanding Pre-IPO vendor seeking a talented Customer Success Manager to join their team. This is an exciting opportunity ...
-
Customer Success Manager
1 week ago
CloudZero Boston, United StatesCloud cost management is one of the biggest challenges organizations face today. As cloud adoption continues to accelerate, so do the complexities and costs associated with it — and macroeconomic conditions only increase pressure to prove cloud efficiency. That's why we built Clo ...
-
Manager, Technical Success
1 week ago
Snyk Ltd. Boston, United StatesThe Customer Solutions Organization works hand-in-hand with Development and Security leaders from Snyk's customer organizations to advance their security program using the Snyk Cloud Native Application Security Platform. Snyk is continuing to experience explosive growth across ou ...
-
Manager, Customer Success
3 weeks ago
Datadog Boston, United States Full timeOur sales team works with a best-of-breed product that solves real problems for our customers. Sellers follow a well-defined methodology that helps them identify the customer's unique needs and clearly communicate the value of the Datadog product. Whether you're looking to learn ...
-
Customer Success Manager
5 days ago
Kiddom Boston, United StatesAbout Kiddom · Kiddom is a groundbreaking educational platform that promotes student equity and growth by uniting high-quality instructional materials with dynamic digital learning. Through unparalleled curriculum management functionality, Kiddom empowers schools and districts to ...
-
Client Success Manager
3 weeks ago
FullStack Labs Boston, United StatesFullStack is the fastest-growing software consultancy in the Americas. We help organizations like Uber, GoDaddy, MGM, Siemens, Stanford University, and the State of California, build distributed software development teams, and deliver transformational digital solutions. As an emp ...
-
Partner Success Manager
2 weeks ago
Hunters Boston, United StatesHunters SOC Platform is a Human-Driven, AI-Powered SIEM alternative that revolutionizes the way SOCs operate. Hunters automates the entire TDIR process, replacing repetitive human work with machine-powered detection, enrichment, correlation, prioritization, triage, and investigat ...
-
Retail Success Manager
4 days ago
NewStore Boston, United States**Retail Success Manager** · at NewStore · Boston - Remote · NewStore is the essential omnichannel store solution for global brands. The company delivers Omnichannel-as-a-Service with the first platform combining POS, order management, clienteling, and inventory. Store operatio ...
-
Customer Success Manager
4 days ago
Klaviyo Boston, United StatesAt Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditi ...
-
Customer Success Manager
3 days ago
Akoya Boston, United StatesMeet the future · Akoya is an API-based network backed by major financial institutions that creates a safer and more transparent way for people to safely send their personal financial data to third-party financial apps. If you are inspired and fascinated by innovative technology ...
-
Customer Success Manager
3 days ago
Split Software Inc Boston, United StatesAs a Customer Success Manager at Split, this individual is responsible for driving adoption and advocacy of our software platform. You will be successful in this role by being an active listener, proactive customer champion and strategic advisor. · The ideal candidate will be ba ...
-
Customer Success Manager
4 days ago
Aperio Technologies Boston, United StatesAs APERIO continues to grow, we are seeking a Customer Success Manager to join our team and play a crucial role in ensuring our customers achieve their goals while using our products. The Customer Success Manager is part of APERIO's Customers Success team and reports to the VP of ...
-
Customer Success Manager
5 days ago
ZappiStore Boston, United StatesOur world class consumer insights platform allows creators to create brands, ads, products and shopping experiences that people love. · We were founded in 2012 with the dream of creating end-to-end automated research. Fast forward 10 years and we have 1,000+ happy customers, 100, ...
-
Customer Success Manager
3 days ago
Crayon Boston, United StatesCrayon is seeking a dynamic and motivated Customer Success Manager to join our team. The primary responsibility of this role is to help customers succeed with their competitive intelligence program and help them take their program from zero to one and/or from one to 100. The succ ...
-
Customer Success Manager
3 weeks ago
Paperless Parts Boston, United StatesPaperless Parts provides the manufacturing industry with a SaaS platform that empowers the next generation of manufacturers to join the digital age. When manufacturers use our product, they free up valuable time for faster quoting and estimating, leading to increased profitabilit ...
-
Client Success Manager
3 weeks ago
Addepar Boston, United StatesWho We Are · Addepar is a global technology and data company that helps investment professionals provide the most informed, precise guidance for their clients. Hundreds of thousands of users have trusted Addepar to empower smarter investment decisions and better advice over the ...
-
Customer Success Manager
2 weeks ago
Applause Boston, United StatesCustomer Success Manager · We are seeking Customer Success Manager to work with our growing list of Enterprise accounts. You will manage all aspects of the customer relationship to help them maximize the value from their Applause investment. The CSM will bring Applause's best id ...
-
Customer Success Manager
3 days ago
Kuraray America , Inc. Boston, United StatesWho we are · We're Happeo — a team of passionate problem-solvers working hard to build the best next-gen intranet out there. Spread across (home) offices, generations, and time zones, we're on a mission to help organizations grow in extraordinary ways. · About the role · The Cust ...
-
Customer Success Manager
16 hours ago
Black Kite Boston, United StatesBlack Kite is seeking a dynamic Customer Success professional responsible for managing accounts by allocating appropriate time to high-priority goals, requirements, and expansion opportunities. You must be capable of developing and maintaining relationships at all levels, includi ...
-
Client Success Manager
2 weeks ago
Veradigm (formerly Allscripts) Boston, United StatesWelcome to Veradigm Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the larg ...
Customer Success Manager - Boston, United States - Applied Systems
Description
Job Description
Tarmika, a division of the worldwide leader in insurance technology, Applied Systems, Inc., is currently searching for a Customer Success Manager who will manage and create strong relationships with insurance agencies that are utilizing the Tarmika rating platform for quoting small commercial businesses.
In this role, you will focus on working with customer decision-makers and Tarmika end users to drive successful and ongoing adoption of the Tarmika platform across your assigned agencies.
The ideal team member will be hyper-focused on driving customer value while being flexible and agile in responding to evolving business priorities.
What You'll DoForge strong, productive relationships with our clients.
Work with internal teams and your customers to develop and implement strategies for achieving maximum adoption of the Tarmika platform
Provide first-class customer service, resulting in high NPS scores while maintaining a customer-centric attitude during all client interactions
Collaborate with internal Applied teams to resolve customer issues, communicate customer product requests and provide excellent service on a timely basis
Understand, analyze and solve challenging customer requests using creative solutions while setting appropriate expectations
Monitor customer perceived value, usage metrics, areas for improvement, account wins and milestones; highlighting new product features
Develop a deep understanding of customer business initiatives and work with customer and Applied teams to reach those goals through Strategic Success Planning
Gauge our customers' level of engagement with Tarmika, providing feedback to the other internal teams regarding product and service improvements
Continuously drive communication and customer advocacy with other Applied departments to provide insights and ensure a consistent customer experience
Occasionally travel for customer events or team offsite meetings
What You'll Need To Succeed
We're looking for someone who:
Can work remotely or from our Woburn, MA office (approximately twice per week if hybrid)
Your experience should include some or all of the following:
A minimum of 3+ years of experience in Customer Success roles demonstrating expertise of Customer Success best practices and customer retention
Strong verbal and written communication skills to convey information to customers clearly, accurately and concisely
Excellent presentation skills to create, present and lead client-facing meetings
Ability to organize and prioritize tasks and projects with a high attention to detail
Remain empathetic to customer frustrations and needs
Experience working with customer and senior-level executive stakeholders
Operate as a creative problem solver - understanding not only the symptoms but the underlying problems your customers
Bachelor's degree or equivalent work experience in the areas of Business Management or related disciplines
We proudly support and encourage people with military experience, as well as military spouses, to apply
Additionally, you may have:
Experience with Applied's product portfolio, including but not limited to Applied EPIC, Tarmika and extended solutions
Insurance industry experience
What You'll Gain
Benefits from Day One
Health insurance plans, dental, and vision
Wellness incentives
401(k) and/or RRSP retirement savings plans with employer match
Work-Life Balance
Competitive paid vacation time and a free day for your birthday
Personal/sick time
Paid holidays
Flex Time
Paid parental leave (U.S. candidates)
Volunteer time off
Empowering Career Growth and Success – We invest in talent, care about our people and are empowered by the results of our work.
What We Value
We strive for excellence at every turn to be the best at what we do. We invest in talent, care about our people and are empowered by the results of our work. We fulfil the promise of insurance – safeguarding and protecting what matters most in people's lives. And there is no more important job than that.
Our focus on the workforce, workplace and marketplace gives us a qualified individual in an environment in which they can be productive while we maintain our position in the industry.
To help drive that change toward a vibrant, modern workplace, we have employee-driven networks with commonalities in ethnicity, gender, sexual orientation and military status.
Who We AreFor 40 years, Applied Systems has created innovative technology for the global insurance industry. Today, we are a rapidly growing software leader that is revolutionizing the way agencies and brokerages succeed.
We are smart and curious people in a tech-first environment that champions bold and powerful thinking. We are transforming a complex industry through digitization, automation, and innovative new partnerships. Together we are driving the industry fearlessly forward.
It's an exciting time at Applied. You can do big things here, in an environment that supports creative thinking and bold ideas. Visit
for more information on how you can challenge what's possible.
EEO Statement
Applied Systems is proud to be an Equal Employment Opportunity and Affirmative Action Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation.
At Applied, we don't discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.
OR
#J-18808-Ljbffr
