- Design, develop and implement solutions on the ServiceNow platform
- Customize ServiceNow application to streamline and automate processes
- Build integrations to other applications within the organization as needed
- Troubleshoot issues
- Ensure standards, agreed architecture, design and methodology standards are adhered to
- Identifies and evaluates ServiceNow features and emerging capabilities, advocating for those that will most benefit the organization financially and operationally.
- Work with the IT organization to increase the health of the platform overall and implement controls to ensure proper maintenance.
- Strong knowledge of ITIL framework, SPM and ITSM standards and processes.
- Operational understanding of the ServiceNow Common Service Data Model (CSDM)
- Direct development experience within ServiceNow, including development of Catalog Items,troubleshooting issues and implementing enhancement requests.
- Scripting in JavaScript
- Willing to assist in ServiceNow questions/training.
- Proven expertise and having a passion for customer service.
- ServiceNow platform deployment and operational experience.
- Excellent time management and collaborating skills.
- Bachelor's degree in Computer Science or related field AND minimum of 3 years demonstrated experience in ServiceNow development. OR;
- 7+ years of any equivalent combination of experience, training, and/or education in overall IT industry and Service Management work experience.
- Licensing/Certification: Certification in ITIL Foundations in Service Management (Preferred).
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Yale University New Haven, United StatesYale University offers exciting opportunities for achievement and growth in New Haven, Connecticut. Conveniently located between Boston and New York, New Haven is the creative capital of Connecticut with cultural resources that include two major art Manager, Support Staff, Operat ...
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Allsearch Recruiting New Haven, United StatesService Manager - Industrial Refrigeration Services - Base Salary to 80 k/year - New Haven, CT Our client is a leading, family-owned industrial refrigeration servicing company. Serving mainly the food processing and cold storage sub-industries, our c Service Manager, Refrigeratio ...
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Alexion Pharmaceuticals New Haven, United StatesYou are here: / Senior Regional End-to-End Capability Service Manager **Senior Regional End-to-End Capability Service Manager** · **Req ID:** 26854 · **Job Category:** Information Technology · **Location:** New Haven , CT · **Posting Date:** December 14, 2021 · Minimum 12 ye ...
Developer - Service Management - New Haven, United States - iTech Solutions
Description
Developer - Service Management
Overview
It is an exciting time to join the Information Technology Services group at our client. We are undergoing a transformation for our people, processes and technology and we want YOU to be a part of it
ServiceNow is increasingly becoming the foundation for critical processes at our client. In this role, we are looking for a person with strong technical abilities who can design, configure, and build within the platform.
The Developer - Service Management position is responsible for ServiceNow enhancements, bug fixes, building and maintaining integrations, grooming the backlog and supporting any current strategic efforts to implement or enhance relevant modules. This person will be expected to be an advocate to the organization on the benefits of Incident, Problem, Change, Request, Knowledge Management, CMDB and other IT Service Management and SPM capabilities.
Core Responsibilities
Skills Qualifications
Required:
Education
For more information please contact Vijay Karney at or
Since 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing and Government sectors with local offices in Connecticut, Minnesota, Colorado, Massachusetts, Tennessee, North Carolina, and New Jersey / Pennsylvania area.
Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them. So at iTech Solutions, our personnel are all career IT professionals with a wide range of IT experience. We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects.
Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas. Corp-to-Corp or subcontract personnel will not be considered for this position.
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