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    Developer - Service Management - New Haven, United States - NESCO Inc

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    Description
    Full Time Remote position, must reside in EST to be considered.


    The Developer - Service Management position is responsible for ServiceNow enhancements, bug fixes, building and maintaining integrations, grooming the backlog and supporting any current strategic efforts to implement or enhance relevant modules.

    This person will be expected to be an advocate to the organization on the benefits of Incident, Problem, Change, Request, Knowledge Management, CMDB and other IT Service Management and SPM capabilities.

    Core Responsibilities

    Design, develop and implement solutions on the ServiceNow platform
    Customize ServiceNow application to streamline and automate processes
    Build integrations to other applications within the organization as needed
    Troubleshoot issues
    Ensure standards, agreed architecture, design and methodology standards are adhered to

    Identifies and evaluates ServiceNow features and emerging capabilities, advocating for those that will most benefit the organization financially and operationally.

    Work with the IT organization to increase the health of the platform overall and implement controls to ensure proper maintenance.

    Skills Qualifications


    Required:
    Strong knowledge of ITIL framework, SPM and ITSM standards and processes.
    Operational understanding of the ServiceNow Common Service Data Model (CSDM)
    Direct development experience within ServiceNow, including development of Catalog Items,troubleshooting issues and implementing enhancement requests.
    Scripting in JavaScript
    Willing to assist in ServiceNow questions/training.
    Proven expertise and having a passion for customer service.
    ServiceNow platform deployment and operational experience.
    Excellent time management and collaborating skills.

    Education

    Bachelor's degree in Computer Science or related field AND minimum of 3 years demonstrated experience in ServiceNow development. OR;

    7+ years of any equivalent combination of experience, training, and/or education in overall IT industry and Service Management work experience.


    Licensing/Certification:
    Certification in ITIL Foundations in Service Management (Preferred).


    Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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