- Lead, manage and mentor a team of premove process specialists.
- Implement a continuous process culture to improve efficiencies and performance.
- Ensure personal are trained on standardized workflows, are technically competent and customer focused.
- Establish, monitor, revise, document and communicate all directives, rules and procedures to staff.
- Maximize profitability through continuous learning of industry standards to outline effective and prompt regulations to our customers for servicing special items on shipments.
- Implement approval standards within the team for special services to ensure each shipment is properly serviced.
- Working with individual military bases to agree to solution challenging situations
- Timely respond to service provider and government facility inquiries
- Complete outbound communications to business partners.
- Readily resolve all escalated service provider or military base concerns.
- Identify and resolve issues utilizing critical thinking skills and sound judgment.
- Utilize strong time management, organization skills and prioritization in a fast-paced environment.
- Evaluate staff performance on a regular basis, monitor workloads, adjust proactively and develop team members.
- Ensure a complete and accurate record of all contacts, both internally and externally, is maintained in the relevant systems.
- Continually maintain a working knowledge of all services and requirements for processing customer orders.
- May perform other related duties and responsibilities as assigned and/or required
- Attend and participate in all team meetings.
- Perform other duties as assigned
- High school diploma, GED, or equivalent required
- Bachelors degree in sales, supply chain, transportation, logistics or equivalent experience preferred
- 5 years operations experience, with military move experience preferred.
- 2 years management experience
- Must be a U.S. citizen due to contractual requirements.
- Ability to learn modern technologies quickly and adapt to change.
- Manage multiple priorities, with the ability to work in a fast-paced environment.
- Ability to manage difficult customers and situations and be able to solve problems.
- Excellent written & verbal communication skills, patience, and empathy.
- Proficient with basic computer skills.
- Prior military move management experience.
- Medical, Dental and Vision Insurance.
- Paid time off (PTO) Three weeks of PTO for newly hired employees
- 401(k)
- Health and Wellness Programs
- Disability, Life and AD&D insurance
- Employee Support program
- Family Support: Bright Horizons, child and elder care services
- Teladoc Medical Experts, second opinion program
- Travel Accident & Medical
- TRICARE Supplement Plan
- Voluntary Benefit Plans
- And more
- Medical, Dental and Vision Insurance.
- Paid time off (PTO) Three weeks of PTO for newly hired employees
- 401(k)
- Health and Wellness Programs
- Disability, Life and AD&D insurance
- Employee Support program
- Family Support: Bright Horizons, child and elder care services
- Teladoc Medical Experts, second opinion program
- Travel Accident & Medical
- TRICARE Supplement Plan
- Voluntary Benefit Plans
- And more
-
Sterile Processing Manager
2 weeks ago
CoxHealth Springfield, United States Full timeSummary · Best in Class Work Environment 5x Modern Healthcare Best Places to work America's Greatest Workplaces 2023 – Newsweek Best Employers for New Grads 2023- Forbes Greatest Workplace for Women Newsweek · Benefits Robust, fully customizable benefits package including Medic ...
-
Sterile Processing Manager
2 weeks ago
CoxHealth Springfield, United StatesSummary · Maintains 24 hour / 7 days per week accountability through the supervision of workflow for the Sterile Processing Department. Responsible for maintaining adequate staff levels to ensure quality services in a cost effective and efficient manner. Mentors and guides emplo ...
-
Manager II, Sterile Processing
2 weeks ago
STERIS Springfield, United StatesAt STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. · How You Will Make a Difference · Are you currently leading your team but want to take the next step in manag ...
-
Account Manager
1 week ago
MassMutual Springfield, United States Full timeThe Opportunity · The New Business Account Manager is a dedicated client relationship business partner that is a vital extension of our sales team. As a critical customer facing role, this position is accountable for developing, maintaining, and enhancing relationships with new a ...
-
Account Manager
1 week ago
MassMutual Springfield, United States Full timeThe Opportunity · The New Business Account Manager is a dedicated client relationship business partner that is a vital extension of our sales team. As a critical customer facing role, this position is accountable for developing, maintaining, and enhancing relationships with new a ...
-
Case Manager
1 week ago
MassMutual Springfield, United States Full timeThe Opportunity · The Case Manager acts in a transactional capacity to assist in the processing of New Business Applications. In this role, the Candidate will review, coordinate and issue life insurance application submissions in accordance with department quality and efficiency ...
-
Case Manager
1 week ago
MassMutual Springfield, United States Full timeThe Opportunity · The Case Manager acts in a transactional capacity to assist in the processing of New Business Applications. In this role, the Candidate will review, coordinate and issue life insurance application submissions in accordance with department quality and efficiency ...
-
PRT - Operations Data Management Consultant
1 week ago
MassMutual Springfield, United States Full timeThe Opportunity · We're looking to hire a Data Management Consultant for the Pension Risk Transfer (PRT) New Business team. In this role, you'll provide data analysis and recommendations of onboarding of new contracts with the result of installing accurate data to the recordkeepi ...
-
Accounts Payable Analyst
1 week ago
Health New England Springfield, United StatesThis position is responsible for maintaining and adhering to internal controls, ensuring compliance with applicable laws and regulations, and following Health New England's entity level policies and procedures. The position is responsible for reporting unethical or fraudulent act ...
-
Collateral and Settlements Business Analyst
1 week ago
M&T Consultants Inc. Springfield, United States** NO THIRD PARTIES. DIRECT CANDIDATES ONLY with Calypso Experience *** · - **Ability to facilitate business requirements sessions, including documentation and understanding of both business products & the associated Calypso functionality** · - **Ability to write, document and ex ...
-
Manager Hospitality Services R30545
2 weeks ago
Baystate Health Springfield, United States**Category(s)**: Trades/Engineering/Facilities, Facilities · **Full Time / Part Time**: Full-Time · **Shift**: First · **Manager Hospitality Services** · Reporting to the Senior Director of Hospitality, the incumbent is responsible for monitoring and ensuring excellence in the 24 ...
-
Personnel Security Assistant- Adjudicator
2 weeks ago
Potomac Management Springfield, United States**Personnel Security Assistant Responsibilities are as follows**: · - Provide a diverse range of administrative support functions (i.e. maintaining records, updating records and data entry, etc.) · - Make photo copies as needed, conducting file maintenance and tracking security a ...
-
Performance & Engagement Specialist
1 week ago
BEHAVIORAL HEALTH NETWORK, INC. Springfield, United States**Are you a talented Performance & Engagement Specialist with a passion for creative, solution focused, fast moving human resource development?** · Be a **changemaker** with us We're looking for a great **Specialist** to join the team · **Behavioral Health Network **(**BHN**) is ...
-
Workforce Operations Management Consultant
1 week ago
MassMutual Springfield, United States Full timeThe Opportunity · The long term capacity planner is responsible for the development and maintenance of rolling 18 month capacity models for multiple lines of business that may include contact center and back office operations. · The Team · This role is part of the Shared Services ...
-
Service Process Integrator
1 week ago
CACI Springfield, United StatesService Process Integrator · Job Category: Project and Program Management · Time Type: Full time · Minimum Clearance Required to Start: TS/SCI with Polygraph · Employee Type: Regular · Percentage of Travel Required: None · Type of Travel: None · - * · As the Service Process Integ ...
-
Director of Home Care Services
1 week ago
M&N Home Care Agency Springfield, United States**RESPONSIBILITIES**: · - Oversee all aspects of the agency's operations, including staffing, scheduling, payroll processing, billing, and accounting. · - Develop and implement policies and procedures to ensure compliance with state and federal regulations governing home care age ...
-
Executive Director of Operations
1 week ago
Sodexo Springfield, United StatesUnit Description: · **Relocation assistance and annual incentive eligible** · **Sodexo Schools** is seeking an **Executive Director of Operations** to lead our innovative **Child Nutrition partnership with Springfield Public Schools District**, which serves 60+ schools under the ...
-
Geoint Collections Manager
2 weeks ago
Xcellent Technology Solutions Springfield, United StatesContribute your influential expertise in GEOINT endeavors to play a crucial role in ensuring that the Intelligence Community has the information it needs to be mission successful · As a GEOINT Collections Manager, small details can often make a big difference in the intelligence ...
-
Content Editor
1 week ago
Parsons Springfield, United StatesIn a world of possibilities, pursue one with endless opportunities. Imagine Next · When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace ...
-
Central Sterile Technician
2 weeks ago
MedHQ Springfield, United States**OVERVIEW**: · Responsible for cleaning, packaging, sterilizing and storing the supplies, instruments and equipment. · **ESSENTIAL DUTIES AND RESPONSIBILITIES**: · - Supports the philosophy, goals and objectives of the Organization. · - Supports and perform according to approved ...
Premove Process Manager - Springfield, United States - HomeSafe Alliance
Description
Title:
Premove Process Manager (Military Move)
HomeSafe Alliance is the single global household goods movement manager of over 300,000 Military Household Goods moves per year for USTRANSCOM and the U.S. Armed Forces, Department of Defense civilians, U.S. Coast Guard, and their families.
HomeSafe Alliance is seeking Premove Process Manager to support the Operations team by providing immediate support to answer inquiries, troubleshoot application access, and network with internal and external move partners to resolve concerns. The goal is to be readily available and responsive to meet partner needs with exceptional quality and service.
Duties/Responsibilities :
As a Premove Process Manager , you will be responsible for overseeing operations within the premove team from assignment through delivery.
QUALIFICATIONS AND SKILLS REQUIREMENTS :
Additional Preferred Qualifications
#LI-SH
Benefits:
HomeSafe is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
HomeSafe? Delivering Solutions, Changing the World.
HomeSafe has been established to be the premier household goods move management service provider for the U.S. Armed Forces, Department of Defense (DoD) civilians, and their families. Our team is dedicated to providing fast, easy, and efficient relocation experiences.
More than 300,000 military and government households are relocated every year. Coordinating these transfers is a massive undertakingand were proud to say that HomeSafe is positioned to improve the customers moving experience. As a household goods moving service integrator, we provide earlier visibility into upcoming moves and greater network throughput capacityensuring household goods shipments are picked up and delivered on time.
With cutting-edge technology and proven logistics expertise, were transforming the moving process by continuously evaluating, refining, and improving our tools and techniques. Were dedicated to making sure that every move is better than the last.
We thank you for your service, and for the privilege of serving you in return.
At HomeSafe,We Deliver.
Fraud Alert
Fraud has infiltrated the job placement market via the internet, email and direct phone contact. Attempts have included unauthorized use of HomeSafes name and logo to solicit potential job seekers or to extend false job offers. Bad actors may mix in fake job advertisements with legitimate postings. These ads can include contact instructions and require job seekers to send sensitive personal information or money to pay for visa applications, processing fees, etc., in exchange for consideration for a high-paying position.
HomeSafe will never ask for any sort of advance payment as part of the recruiting/hiring process. Candidate profiles are carefully managed to protect personal information.
Benefits: